DLG Auto Services - Weybridge Avaliações 

392
O TrustScore é 4.5 de um total de 5

4,7

Vickers Drive North, KT13 0YU Weybridge, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver mais


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido

  • 0345 878 5551

4,7

Excelente

O TrustScore é 4.5 de um total de 5

392 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(392)

475 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Happy customer

Great job. Excellent service! A special mention for Simon Tye, Repair Controller, his level of customer service is outstanding and DLG are lucky to have him!
My only criticism of DLG is that they don’t have enough courtesy cars available.

26 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent service from DLG Weybridge

From start to finish DLG were extremely professional in all areas… polite and friendly pick-up/delivery staff, punctual pick-up and return of my vehicle, excellent communication and regular reassuring updates … as well as my vehicle returned to me as new in 8 days. Thank you Maggie Casey

29 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

Car had to come back to you 3 times as…

Car had to come back to you 3 times as the work was not done correctly

6 de março de 2024
logotipo da DLG Auto Services - Weybridge

Resposta da DLG Auto Services - Weybridge

We sincerely apologise for the inconvenience caused by the repeated visits of your car to our garage. We understand your frustration and disappointment, and we take full responsibility for the errors made. Our team is committed to providing high-quality service, and we deeply regret that we fell short in this instance. Thank you for bringing this to our attention, as it helps us improve our processes and serve our customers better.

Avaliado com 5 de um total de 5 estrelas

Painless repair

Service team friendly and efficient. Car was collected and returned with no fuss. Repaired quickly and to a very good standard with 5year guarantee. Whole process of getting the car repaired was quick and painless.

28 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Great professional service

They have collected, repaired and delivered my car without any hassle to me at all. People from DLG who I had to deal with were highly professional and courteous. I would highly recommend DLG Auto service to anyone.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My contact

My contact, Simon Tye, made a huge effort to keep me continually up to date on how the repairs were going. It was much appreciated.

8 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Everything went smoothly

Drivers delivering and picking up were courteous, advised me of their arrival time. The car was delivered and picked up on time and as agreed. The car was in excellent working condition.

The only thing I could not make work reliably was the Android Auto connection which would have been problematic if I'd had to commute to work. It did work initially.

8 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

Overall most dissatisfied and…

Overall most dissatisfied and disappointed. Story is long and i don’t have the energy to explain especially when you had the decency to return my car back which was not even in running order !!! I am in the process of seeking legal advice and cancelling my insurance cover with Direct Line !

26 de janeiro de 2024
logotipo da DLG Auto Services - Weybridge

Resposta da DLG Auto Services - Weybridge

Hi, I'm sorry to hear that you aren't happy. Please contact Weybridge site directly so that they can look into this for you.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, staff friendly when picking up and returning the car. I was regularly updated on the progress of the repairs. Repairs were first class, car returned gleaming, very impressed.

5 de janeiro de 2024

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