I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Ver mais
A empresa respondeu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver mais
A empresa respondeu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver mais
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido
- 0345 878 5551
4,7
Excelente
392 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
very polite people and i was really…
very polite people and i was really pleased with all the work on my car . Best garage around very helpful .
14 de maio de 2024
Absolutely pleased with the service received.
Absolutely pleased with the service. From collection at my address to keeping me constantly up to date, to returning the vehicle squeaky clean. A big Thank You.
14 de maio de 2024
Professional expertise coupled with a…
Professional expertise coupled with a caring approach to the vehicle
8 de maio de 2024
Car well repaired
Communications were good, regular and thorough. Work carried out on car was very good
30 de abril de 2024
Excellent service!
The responsiveness of the people was excellent and constant engagement to keep me posted of progress was very good... I would definitely recommend DLG
30 de abril de 2024
I felt very well looked after
I felt very well looked after; lots of communications to keep me updated.
16 de abril de 2024
the communication process is excellent
the communication process is excellent
also customer care is great
23 de abril de 2024
Great Customer Service!
Very good customer service, good communication, car was fixed sooner than expected. Happy customer, thank you.
16 de abril de 2024
Excellent service
Excellent service, everybody hates having no car whilst it gets repaired and I was concerned as I had never used this garage but our insurance company said they use them. Brilliant service came and collected the car, received regular updates on how the repair was going and as it was in over Easter weekend even got a call saying sorry but the car would be returned the following week. Exactly that received a call and they even brought it back cleaned inside and out. The repair has been to such a standard that you would never know there had been damaged
16 de abril de 2024
DLG contacted me via my Insurance…
DLG contacted me via my Insurance company. The service was very quick, first collecting my car, then letting me know what they were going to do with it, (new wing needed) and how long it would take. Everyone I spoke to were very polite and helpful. Also my car was brought back to my house when the work on it was completed. I would recommend this company.
26 de março de 2024
Very polite and professional
Very polite and professional and did a fabulous job fixing the bodywork on my car. Kept me informed all the way along on progress and delivered the car back to my home address when done. Very good all round.
16 de abril de 2024
Everyone I spoke to at DLG was very…
Everyone I spoke to at DLG was very helpful and they kept me updated with the progress on repairs to my car.
16 de abril de 2024
Good Efficient Service
I was kept informed as my repair was carried out and advised when further checks on the car found that the front offside suspension was damaged and required repairs, which were done asap and car returned in very good/clean condition. Car collected and returned when they said it would. Well Done
2 de abril de 2024
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Work was not completed when they…
Work was not completed when they brought the car back. Sent the car back again to complete the work.
26 de março de 2024
Resposta da DLG Auto Services - Weybridge
We sincerely apologise for the inconvenience caused by the incomplete work on your vehicle. We understand how frustrating it can be to receive a car that is not fully repaired. Our team is committed to providing high-quality service, and we take your concerns very seriously. We have investigated the matter and taken appropriate measures to ensure that this issue does not occur again. We appreciate your feedback and will use it to improve our processes and provide a better experience for our customers in the future.
Brilliant job
Superhelpful team all focussed on getting me and my family back on the road. Great questions before to make sure it all went to plan post pick up.
26 de março de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.