I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Ver mais
A empresa respondeu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver mais
A empresa respondeu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver mais
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido
- 0345 878 5551
4,7
Excelente
392 avaliações
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DLG Weybridge
DLG - Well what can I say faultless from start to finish, kept up to date with the progress of the repair and they even dropped car back at time asked, perfect 👌
3 de julho de 2024
Honestly couldn’t be happier
Honestly couldn’t be happier. Kept me updated throughout and the car was restored really well.
3 de julho de 2024
DLG were really good at keeping in…
DLG were really good at keeping in contact with me on the status of my repair.
They did a great job of respraying my keyed car and you can't see any difference in the paint.
Very happy with the service and quality of service.
I would definitely recommend them.
26 de junho de 2024
Very good and very quick service
26 de junho de 2024
very polite and helpful staff
very polite and helpful staff
kept to promised time scale for repair
made the whole event bearable.
26 de junho de 2024
Very efficient pickup and drop off?
Very efficient pickup and drop off?
Was kept informed throughout the process
26 de junho de 2024
Efficient and reliable service.
Efficient and reliable service.
Helpful on the phone.
19 de junho de 2024
The repair to my car was excellent but…
The repair to my car was excellent but l was disappointed that the garage were very slow contacting me, in fact l had to chase them. Then they were inflexible with times and dates for the collection and return of my car. Didn’t help that there was a Bank Holiday in the mix.
12 de junho de 2024
Very good service
Very good service, good updates along the way and staff were very helpful.
5 de junho de 2024
Helpful and understanding and did a…
Helpful and understanding and did a really excellent job on our car which now looks like new! Thanks guys.
5 de junho de 2024
You came when you said you would
You came when you said you would, kept me informed of progress and returned the car when you said you would, looking beautifully cleaned and repaired. What more could you ask for. Thank you!
29 de maio de 2024
Picked up my car on time return my car…
Picked up my car on time return my car on time as arranged, very good communication keeping me informed every move
29 de maio de 2024
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Not impressed.
They can improve by doing the job right in the first place and check the vehicle properly before sending it back to the customer.
21 de maio de 2024
Resposta da DLG Auto Services - Weybridge
Thank you for taking the time to share your feedback with us. We understand your frustration and apologise for any inconvenience you may have experienced. We take customer satisfaction very seriously and are committed to ensuring that our vehicles are thoroughly inspected and meet the highest standards of quality. We will use your feedback to improve our processes and ensure that this does not happen again. We appreciate your understanding and continued support.
Very good service
21 de maio de 2024
All good overall
Speedy collection of the car, frequent updates on the repairs, open communication and efficient delivery.
14 de maio de 2024
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