I love the Dock and Bay hair wraps and tote bag that I purchased as gifts; I've used the hair wraps for years as they are so lightweight and efficient. I have just received exceptional customer servic... Ver mais
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Veja o que dizem as avaliações
I ordered one of their XL towels in their sale with 2-4 day delivery. I waited a few days and it still hadn't been dispatched. I emailed their customer service, receiving a reply almost immediately... Ver mais
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The towels are lovely colors, light and dry quickly. The customer service is outstanding.. Rose was just so kind and helpful 🥰
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Ordered a bag in the sale and no email to confirm order placed. Checked and there’s been a delay. Usual AI generate customer service still don’t know if it will arrive … not sure the company lives up... Ver mais
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Detalhes da empresa
Escrito pela empresa
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Informações de contato
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Reino Unido
- help@dockandbay.com
- dockandbay.com
4,2
Muito Bom
848 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products and outstanding customer…
Great products and outstanding customer service! If I could give 10 stars, I would!
11 de setembro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Knowing you’d give us 10 stars if you could is such a lovely compliment! ⭐️⭐️⭐️ We really appreciate you taking the time to share your feedback, and we hope your Dock & Bay favourites continue to bring plenty of colour and joy to your adventures! 🏖️✨
Outstanding Customer Service
I love the Dock and Bay hair wraps and tote bag that I purchased as gifts; I've used the hair wraps for years as they are so lightweight and efficient. I have just received exceptional customer service in tracking down my parcel, which was lost because I omitted my house number on the order form. The response was speedy, friendly and efficient - brilliant detective work!
8 de setembro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
We really appreciate your lovely feedback! 🥰🌈 It means so much to hear that you’ve been using and loving our Hair Wraps for years, especially for their lightweight and efficient design. 💙 We’re also delighted that your tote bag was a great gift and that, when your latest parcel went missing, our team could help get to the bottom of it! 📦🔎 A missing house number can certainly make deliveries a little tricky, so we’re glad our customer service team could track everything down and get you the help you needed. Thank you for highlighting their speedy, friendly and efficient support, we’ll be sure to share your kind words with them! ✨
The towels are lovely colors
The towels are lovely colors, light and dry quickly. The customer service is outstanding.. Rose was just so kind and helpful 🥰
9 de setembro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much for the wonderful review! 🥰🌈 It’s especially lovely to hear that Rose was so kind and helpful too, we’ll be sure to pass your lovely feedback on to her! 💙✨ We’re so glad you had such a positive experience with us from start to finish. Thanks again for choosing Dock & Bay and for taking the time to share your experience! 💕
Issue with order
Ordered a bag in the sale and no email to confirm order placed. Checked and there’s been a delay. Usual AI generate customer service still don’t know if it will arrive … not sure the company lives up to the marketing hype. Shame as I like to support sustainable companies and love Deborah Meaden.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Rachel!
Thank you for your feedback, we truly appreciate hearing your thoughts, and we would love to help make this right for you.
We are very sorry to hear that you haven't received your order confirmation and have been left unsure about when your bag will arrive.
Sometimes confirmation emails can sneak into spam or promotional folders, so it may be worth having a quick look there. If you placed your order on your phone and paid using Apple Pay, it's also possible that the order was placed using an iCloud email address linked to your payment method, which can be easy to miss, so checking any alternative email addresses may help too! 🤞
If you still can't find anything, please do get in touch with us directly at support@dockandbay.com, and our team will be more than happy to look into this for you and confirm exactly what's happening with your order.
Our AI assistant is there to help us filter and direct requests to the right place as quickly as possible, but we completely appreciate that it isn't always helpful in every situation. If you're chatting with it and it's not resolving your query, simply let it know "this didn't help" and it will pass your message over to our Customer Support team, who will get back to you as soon as possible!
We're really sorry again that your experience so far hasn't lived up to expectations. We really appreciate you choosing us, and we'd love the opportunity to get this sorted for you and hopefully turn things around 💙
All the best,
The Dock & Bay Team
I made a return and they did not send…
I made a return and they did not send me back the money. If you want to email someone, you only get AI replies. That's all so bad.... and sad.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Marco!
We’re really sorry to hear that you haven’t received your refund yet, and we completely understand how frustrating this must be 😢
We have a dedicated customer service team, and we aim to respond to all support tickets within 24 hours. Our AI assistant is there to help with general queries, but it should always hand things over to a member of our team when human intervention is needed.
I can see that we’ve replied to your email and are currently just waiting for proof of postage, as our warehouse hasn’t received the returned parcel yet. As soon as we have this information, we’ll be able to look into this further and get your refund sorted 💪🏼
Please rest assured that we always want to look after our customers wherever we can, and we’re looking forward to hearing back from you via email so we can get this resolved for you as quickly as possible.
We’re sorry again for the frustration caused and hope we can turn this experience around for you 🩷
This company should be banned.
Any company that misleads customers into thinking recycled plastic is sustainable should be shut down. No one wants PLASTIC towels drying crockery they eat from.
Any new business like this who want to produce plastic crap when natural fibre products already exist and do a better job should not be allowed to manufacture.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi there!
Thank you for taking the time to leave your review.
We’re sorry to hear that you feel this way. We completely understand that our products and materials won’t be the right choice for everyone, and we appreciate you sharing your perspective.
At Dock & Bay, we use recycled materials to give existing plastic a second life. We do not produce any new plastic when creating our products.
We know recycled synthetics aren’t without their challenges, and this is something we take seriously and continue to consider as we develop our products. We have chosen a flat-weave construction for many of our towels, which uses a different construction to traditional fluffy towels and helps minimise shedding.
When choosing our materials, we also consider the wider environmental impact. Natural fibres such as cotton can be incredibly resource-intensive, particularly when it comes to water and land use, and their environmental and social impact can vary significantly depending on how they are sourced and produced.
There is no perfect material or perfect solution, but our intention has always been to make products that are practical, long-lasting, and to give existing materials another life. 🫶
We appreciate that this approach won't be for everyone, but we are always listening, learning, and looking for ways to do better.
Dock & Bay
UNTRUSTWORTHY COMPANY
I received an unsolicited email today offering a further 10% discount for the Bank Holiday Weekend. I placed 3 items in my “bag” & tried to use the discount code DB10-K7PX4. It didn’t work. I contacted the company via their support page. Initially they were quite helpful describing the code as a “pain”. They didn’t really seem to know what had happened. Variously describing the problem as not being eligible because there were sale items in the bag. The email clearly stated that ALL items were eligible full price AND SALE. They then said that a person would get back to me…….I’m still waiting. I then received another email that said they were waiting to check my bag & that only full price items were eligible. It’s not so much about the money but the principle that you offer an incentive but then withdraw it without question. I will never buy from this company again despite the fact that I have previously found their products to be good. THIS COMPANY IS NOT TO BE TRUSTED.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hey Penny,
Thank you for taking the time to leave a review. We’re so sorry the discount code didn’t work for you initially, we completely understand how frustrating that must have been 💚
I’ve had a look into this and can see that our Customer Support team got back to you by email after the Bank Holiday Weekend. We’re genuinely sorry for the confusion and delay in getting this resolved.
We absolutely understand that it’s not just about the money, but about being able to trust that the offers we send out can be used as advertised.
We really hope we can turn this experience around for you. Our team has offered to honour the sale prices plus the additional 10% discount, and we hope we can get your D&B goodies to you at the price you were expecting. 💛
Incredible customer service, fantastic product
I ordered one of their XL towels in their sale with 2-4 day delivery. I waited a few days and it still hadn't been dispatched. I emailed their customer service, receiving a reply almost immediately apologising for the delay. The warehouse was experiencing delays due to high order volume.
Next thing I know they put it through to be express delivered and it came the next day, at the same time refunding the postage I had paid.
Absolutely amazing customer service.
And my towel came in time for my holiday, and the towel itself is gorgeous and such fantastic quality! Couldn't be happier!
29 de agosto de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thank you so much for such a lovely review! 🥰💙 We’re really sorry your order didn’t get dispatched as quickly as planned, but we’re so pleased our team could get things sorted and make sure your towel arrived in time for your holiday. ✈️🏖️
It’s wonderful to hear you had such a positive experience with our customer service, and we really appreciate your kind words. Most importantly, we’re delighted you’re loving your new XL towel and the quality! 🌈✨ We hope it gets plenty of use on your holidays and many adventures to come. 💙
Received my ‘towels’ this morning
Received my ‘towels’ this morning. I’m not convinced that these should be marketed or sold as towels, they are sheets not towels !!!
12 de agosto de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Thank you for sharing your honest feedback. 💙 We completely understand that our Quick Dry Towels can feel very different from the traditional, thick and fluffy towels you may be used to. They’re intentionally lightweight and made with our smooth DryQ™ fabric, designed to give you the absorbency of a towel while drying much faster, shaking sand off easily and packing down small. 🌊🧳
That said, we’re sorry they weren’t what you were expecting. We know how personal towel preferences can be, and we really appreciate you giving Dock & Bay a try. 💙 If you’d like, our Customer Service team would be happy to help with your order and make sure you’re looked after.
We bought these towels MANY years ago…
We bought these towels MANY years ago (2018), when they first were presented on Dragons Den. We are on our holiday in Greece and just mentioning to each other how great these towels are and how long they have lasted us, still in great condition. Also realising we need more. A towel to lay on the sand and one to use to dry off with. Absolutely the best travel and beach towel. Need to place an order for our next beach holiday.
31 de julho de 2025
Avaliação não solicitada
Resposta da Dock & Bay
Thanks so much for taking the time to leave a review!
2018 and still going strong, that's what we love to hear 🙌🏼 If you are still happy with your towels, you could always checkout our Picnic Blankets for lounging on 👀
Wow, Amazing 👌
Wow! Amazing 👌 I was dubious about ordering these beach towels. I wondered if they would be just more junk which you normally end up with when buying off the internet.
I can honestly say these are not that. I love them, lightweight, soft and most impressively they suck the water off you. O and then dry super quick. Thank you.
28 de julho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Wow! This has made our day 🤩
We're so glad that we exceeded your expectations & your towels are serving you well. Thank you for your kind words 🩷
Brilliant customer service
Can not fault customer service , so helpful with changing an order. Would completely recommend
15 de julho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Ruth! Thanks so much for your lovely review ☺️
We're so glad our team could jump in and help you get your perfect D&B order! We hope you love it 😻
Not a fan…
Not a fan…
Decided to return the towels and they request that you show proof of payment. Really? I’m sure they would NOT have sent the towels if I didn’t pay for them. Not to mention the format you have to use to print info out is NOT at all user friendly, I had to go to staples and have them print out and it still was not correct.
7 de julho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi there, thank you for taking the time to leave a review, and we're sorry to hear your return experience has been frustrating.
We don't usually ask customers for proof of payment to make a return, so we're sorry if something along the way gave that impression. To return an item, you simply request a return through our website and we'll email you the return address and instructions. There's no need to print anything: you're very welcome to handwrite the address on the parcel and pop a note with your order number inside the package. We do recommend keeping your proof of postage from the post office, just in case anything goes missing in transit 🩷
We're sorry this wasn't a smoother experience for you. If you reach out to us at support@dockandbay.com, we'd be happy to assist you further and help speed up the refund for your return!
Really disappointed, all of money wasted
After reading alot of reviews. I brought two XL beach towels and two beach pillows, currently on a weeks holiday in Greece using them. After the first day the towels looked like ive been using them for a month, they looked filthy, they dont quick dry, the water sits in a pool on top of the towel, fabric on the towels and pillows mark really easy, my £5 beach towels from matalan are better quality. Really disappointed, an absolute waste of £125
7 de julho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Charlotte, thank you for taking the time to share this, and we're so sorry to hear your holiday hasn't got off to the best start with us, that's really not the experience we want for you 😔
What you're describing with the water pooling on the surface isn't how our DryQ™ fabric should perform at all, and we'd love to look into that properly for you. Unfortunately, marks from the outdoors aren't something we can completely avoid but we do have a bunch of handy washing tips to help keep your towels looking their best for years and years 🧺
Please feel free to pop us a message at support@dockandbay.com with your order number and a couple of photos. We'll get this looked at for you right away 💙
Excellent Customer service
Have bought a number of items from Dock and Bay and the quality is normally excellent. The item we received had a flaw in it but what was so lovely was that the customer service team, specifically Rose and Avry were excellent. Speedy responses, polite and apologetic and rectified the issue without any difficulty.
29 de junho de 2026
Avaliação não solicitada
Brilliant. Recently bought towels and inflatable…
Recently bought towels and inflatable pillows for my holiday.
Towels are a games changer for me. Soft and quick drying. I bought the extra large and it gives fantastic room with a brolly over the top. The pillows are great. However after the sand fell out a second time I shall look to bring another filler like a wheat bag or other next time. I can understand why Velcro wasn’t added but it might help. Loved the service. Recently ordered the dry bag…. Amazing if a little heavy.
Will investigate indoor towels.
Love your products.
11 de junho de 2026
Avaliação não solicitada
Simply a game changer of a towel.
Simply game changer of a towel.
Drys me quickly, takes up almost no space at all in my gum bag, and is dry again in a very very short time while I hang inside my van after gym as I work.
It's simply brilliant. I am shocked at how it works so well
4 de julho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Wow!! Thank you so much for your kind words, we're so glad we exceeded your expectations 🤩
FANTASTIC CUSTOMER SERVICE!!
FANTASTIC CUSTOMER SERVICE!!
I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were unfortunately out of stock, I was offered a replacement of my choice or a refund, I chose a replacement. The responses were fast and very very helpful, the team that reached out throughout the day were incredible and I cannot stress enough, that in today's society, customer service like this is very rare. 100% recommend purely down to how incredible the team are, I cannot wait to receive my items. Thank you so much for this pleasant experience Dock & Bay.
23 de junho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Comments like yours mean the world to our team and are such a reminder of why we love what we do. We hope your items arrive very soon and that you absolutely love them! Thank you for choosing Dock & Bay 🙏
Same issue around quality of finish.
Second time I have ordered from this company and second time product has come badly made. The towel this time has been sown straight it’s all wonky. The picnic blanket is super heavy and feel really hash and rough. Certainly not something you would want to be sitting on. And now will have to pay fortune to return the items at sellers own cost. Such a shame as had high hopes. What I will say is the tea towels were amazing. But this second experience definitely put me off buying and promoting the product to other people.
22 de junho de 2026
Avaliação não solicitada
Resposta da Dock & Bay
Hi Helena!
Thank you so much for your feedback. We are so sorry to hear that you have had a bad experience with our products. We really take pride in the quality of our products, and we wouldn't expect them to arrive with issues. Especially not twice!
We would never ask that you return a faulty product at your own cost! Please email us at support@dockandbay.com, and we would be happy to assist you in sorting out the issue with the faulty item. ☺️
Delivery said it would be 24-48 hours
5* product (the blanket). But i would suggest ordering from a third party retailer, as my order was placed but got lost. The chatbot was no help, and it was only through finding an email adress in a forum that i could contact cuatomer services. Who were ultimately helpful.
22 de junho de 2026
Avaliação não solicitada
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