There are some good things - low fee, good options. The app is clunkier than other providers. Getting statements should be easier - i.e. they are in an odd location, you have to request customer servi... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Matthew was brilliant! He looked into an issue regarding my national insurance number, that a previous colleague of his did not rectify, which resulted in me having to get in touch again to start the... Ver mais
Matthew has been very helpful with my request. We have a very difficult situation and need our funds released quickly. This isn’t possible to do within the time we needed but The team are doing there... Ver mais
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The app is very easy to manage and give you the correct amount of information you need. Compared to other apps AJ bell dodl is better for beginners. The layout is simple and easy to understand... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre AJ Bell Dodl
Escrito pela empresa
AJ Bell Dodl is the easy-to-use investment app designed to make investing feel effortless and low-cost. Choose from a clear range of accounts – including an investment ISA and investment Lifetime ISA, both offering competitive variable interest on uninvested cash.
- ✅ Brought to you by AJ Bell – one of the UK’s leading investment platforms.
- ✅ Low-cost Lifetime ISA – invest for your first home (up to £450,000) or retirement, with one of the lowest account fees around, plus get a 25% government bonus (up to £1,000 a year).
- ✅ Investment ISA – low-cost, tax-efficient, and simple to manage.
- ✅ Just 0.15% annual account charge (min £1/month), and no dealing fees.
- ✅ Start from just £25/month.
- ✅ Invest your way – choose funds, themed options, or UK & US shares.
- ✅ Friendly in-app support when you need it.
Open an account in minutes, or transfer over an existing one for free.
🔗 Find out more on the
🌐 Dodl website
Download the app:
*AER (Annual Equivalent Rate) is the estimated interest you would earn on your cash over a year when that interest is compounded. Always remember, your investments could go down as well as up. Dodl doesn’t offer advice, so if you're unsure about the risks of investing you should talk to a financial adviser.
Informações de contato
Reino Unido
- hello@dodl.co.uk
- dodl.co.uk
4,5
Excelente
620 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Dodl Team were very helpful with…
The Dodl Team were very helpful with creating my account and response time was quick.
30 de julho de 2026
Resposta da AJ Bell Dodl
Good afternoon Taimur
We're so happy to hear our team provided helpful assistance and that our response time met your expectations. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in contact via the app.
Best wishes
Jess
Slow repetitive customer services.
Slow repetitive customer services.
Never felt like a human response.
28 de julho de 2026
Resposta da AJ Bell Dodl
Good morning
We appreciate you sharing your experience. We're sorry to hear that you've not had a positive experience with our team.
I've referred this to a senior member of the team, and they will be in touch with you shortly to discuss this further.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Resposta da AJ Bell Dodl
Good afternoon Pietro
We're happy to hear that our support was fast and punctual for you. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Not as good as everyone says
While others praise this platform I have had nothing but issues trying to open an account. It's been almost a week and customer service is appalling. Other than the same copy pasted message I've not gotten anywhere with them.
When I opened the account I just used my every day name, not my legal name (shortened version of my legal middle name). So when i went to open the actual account and had to submit the requested documents to verify my identity there was an issue. I messaged and asked them to change my name to my legal name and I have to praise this part, it was done within an hour.
Thinking everything was good now, I re-uploaded the identity verification documents but after a few hours received an automated notification that there was issue. Not telling me what the issue was, just a link to upload my verification documents. I decided to try a different document instead, but again a notification that there was an issue (no explanation what the issue was) but that I needed to upload the documents. For a 3rd time uploaded verification documents, this time tried a different format (jpg instead of pdf), and lo and behold again there was a message of an issue.
Already frustrated I messaged the team to ask if a human can verify my documents since the automated system keeps coming back with "there is an issue" and I got a simple message back saying "the team is looking into your query and I will be back in touch as soon as I have an update". A full day goes by, no communication so the next morning I decide to send a message. A different person answers this one but with the exact same reply "the team is looking into your query and I will be back in touch as soon as I have an update". I waited 3 days, without any communication, no update or reassurance that it is being looked into and this is what they're doing...just radio silence.
So the following day I messaged and said I'm frustrated with how it's going and the lack of communication and that I'd like to delete my account. And what do you think? Same copy pasted message "the team is looking into your query and I will be back in touch as soon as I have an update".
So while the platform might be amazing to work with (I wouldn't know, I haven't even gotten past opening an account), customer service is not there. Instead of copy pasting the same message, maybe explain what the procedure is, why it's going to take a bit longer or what the customer can or should expect.
I tried deleting my account, it won't let me. I've asked for my account to be deleted, no reply other than the same copy pasted message.
Glad I found this out now because I now don't have to worry about having any money on this platform.
7 de julho de 2026
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good afternoon,
Thank you for sharing your detailed feedback regarding your account opening experience. We sincerely regret the frustration and inconvenience you've encountered with our process.
We understand how disheartening it is to face repeated issues and a lack of clear communication, especially when trying to complete essential steps like identity verification.
We appreciate you bringing these specific challenges to our attention, particularly the difficulties with the automated verification system and the responses from our support team, we are actively reviewing our procedures and communication protocols to ensure a more seamless and transparent experience for all our users.
We are committed to addressing these concerns and enhancing the support we provide.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Painfully Slow Customer Service
Customer service through the app is painfully slow, even when dealing with the simplest of requests. I asked for my profile and personal information to be deleted because the app’s own delete function repeatedly returns an error message when I try to do it myself. Days later, and still nothing has been actioned.
The whole process has been incredibly frustrating and unnecessarily difficult. Frankly, I’m glad I didn’t get as far as transferring any funds, as this experience has given me very little confidence in the level of service I could expect going forward.
14 de julho de 2026
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good afternoon,
We are truly sorry to hear about the frustrating experience you've had with our app's customer service and the difficulties you encountered trying to delete your profile. We understand how important it is to have a smooth and efficient process for managing your personal information.
Your feedback is very valuable, and we are committed to improving our response times and the functionality of our app to prevent similar situations in the future.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Great Customer Service
DODL completed my LISA transfer to allow me to complete on the 3rd July in 2 working days rather than 10. When I escalated it Samuel helped me out and tried to get me the quick turnaround I needed even though it was inside the 10 working day limit.
3 de julho de 2026
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning,
We are so pleased to hear that we were able to facilitate your LISA transfer efficiently, allowing you to complete your transaction ahead of schedule. It is wonderful to know that our team could provide the quick turnaround you needed.
We truly appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Christian
Resposta da AJ Bell Dodl
Good afternoon Francis
Thank you for leaving us a review! We're really pleased to hear that Kiera was so responsive and polite.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Quick to help
James was very helpful in sorting out why I couldn’t log in to my account. He came back to me in under 5 minutes which was great.
23 de junho de 2026
Resposta da AJ Bell Dodl
Good afternoon Georgina
We are so glad we could quickly resolve your login issue. We appreciate you sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Dodl's platform has a lot of…
Dodl's platform has a lot of information and is user friendly and when I sold my shares the process was relatively quick and I received funds in my bank account within 5 days.
17 de junho de 2026
Resposta da AJ Bell Dodl
Good morning Rosaline
We're so glad to hear you found our platform user-friendly and that your share sale and fund transfer were quick and efficient. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Fantastic customer service
Fantastic customer service. Answered my questions regarding my direct debit clearly and thoroughly. Easy to get the answers I needed. Would highly recommend AJ Bell. 10/10!
15 de junho de 2026
Resposta da AJ Bell Dodl
Good morning Sara
Thank you for leaving us a review! We're really pleased to hear that you found our customer service fantastic and that your questions about your direct debit were answered clearly and thoroughly
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Resposta da AJ Bell Dodl
Good morning
Thank you for leaving us a review! We’re really pleased to hear that you’ve received excellent customer service.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Great for saving on fees, but lacking basic automation and choices.
Moved to Dodl a few months ago from Moneybox to escape their high fees. On the cost side, it’s a massive win—the 0.15% fee saves me a lot of money as my portfolio grows, and having no dealing fees is fantastic.
However, you pay for those low fees with your own time. Three things are incredibly frustrating compared to Moneybox:
No automated investing: You can't set up a default group of funds to automatically buy when you deposit cash. I pay into a LISA, which means every single month I have to log in manually to invest my £333 deposit. Then, when the government bonus drops later in the month, I have to log in a second time to place separate buy orders all over again for the £83 top-up. It turns a "set-and-forget" habit into a tedious monthly chore.
No auto-balancing: You should be able to set target percentages for your account (e.g., 50% World, 20% Europe) and have new cash automatically buy what’s needed to keep things balanced. Instead, you have to build your own spreadsheets just to figure out where the cash goes.
Restricted fund choice: Their investment menu is very limited. They don't even offer a High Dividend Yield fund, which is where a large chunk of my money was invested before I switched. I had to completely change my strategy because it isn't an option here.
Verdict: Switch if you want to save serious money on fees, but be prepared to do all the manual heavy lifting yourself. Great budget broker, but very clunky if you want a hands-off portfolio.
4 de junho de 2026
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning Matthew
Thank you for leaving us a review. We’re really pleased to hear that you’ve found value in our lower fees and that this has made a positive difference as your portfolio grows.
We’re sorry to hear that other aspects of the experience haven’t met your expectations. We appreciate your feedback and I'll refer this to the relevant team.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Samuel was great and responded really…
Samuel was great and responded really quick. Appreciated the support given im fairly new to AJ Bell.
6 de janeiro de 2026
Resposta da AJ Bell Dodl
Good afternoon Joe
We're so glad to hear our support was helpful, especially as you're new to our services. We appreciate your kind words!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
I had a query and the moment support…
I had a query and the moment support opened, within 5 minutes I had exactly what I needed, super easy, quick and fuss free, Kiera was a great help and I would recommend Dodl!
26 de maio de 2026
Resposta da AJ Bell Dodl
Good afternoon
We're so happy to hear your query was resolved quickly and easily! We appreciate you sharing your positive experience and recommendation.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
My problem might have been a duff app
My problem might have been a duff app. But once it was reinstated AND with a human not a robot holding my hand it all went well.
23 de maio de 2026
Resposta da AJ Bell Dodl
Good morning Caroll
Thank you for leaving us a review! We’re really pleased to hear that everything was resolved for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
I regret getting involved with this company
Their transfer team emailed me yesterday (20/5/26) saying they wd send my cash balance by Faster Payment. It didn't arrive and am still waiting
Act No: XB6KKJS.
(Closed and part transferred)
Dreadful communication, cash balance gone missing in transfer and Dodl are not responding to emails. I will have to open complain with the financial ombudsman. This follows poor advice on their procedures which their staff are clueless. Very unhappy
19 de maio de 2026
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning Chris
Thank you for taking the time to leave a review. We’re really sorry to hear about your experience.
We’ve referred your case to a senior member of the relevant team, who will be in touch shortly to provide an update and help resolve this as quickly as possible.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Very prompt
14 de maio de 2026
Resposta da AJ Bell Dodl
Good morning
Thank you for leaving us a review! We’re really pleased to hear that you had a positive experience with our team.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Resposta da AJ Bell Dodl
Good morning Connor
We are so glad you had a positive experience with our customer service team! Thank you for your kind words.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Super easy and quick process to…
Super easy and quick process to transfer my existing LISA to Dodl :)
1 de maio de 2026
Resposta da AJ Bell Dodl
Good morning
We're so happy to hear your LISA transfer was easy and quick! Thank you for sharing your positive experience.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Excellent simple Investment platform
Excellent simple Investment platform. Customer service is amazing aswell
6 de maio de 2026
Resposta da AJ Bell Dodl
Good afternoon
Thank you for leaving us a review! We’re really pleased to hear that you find the platform simple and easy to use.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
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