Matthew was brilliant! He looked into an issue regarding my national insurance number, that a previous colleague of his did not rectify, which resulted in me having to get in touch again to start the... Ver mais
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Veja o que dizem as avaliações
There are some good things - low fee, good options. The app is clunkier than other providers. Getting statements should be easier - i.e. they are in an odd location, you have to request customer servi... Ver mais
A empresa respondeu
Matthew has been very helpful with my request. We have a very difficult situation and need our funds released quickly. This isn’t possible to do within the time we needed but The team are doing there... Ver mais
A empresa respondeu
The app is very easy to manage and give you the correct amount of information you need. Compared to other apps AJ bell dodl is better for beginners. The layout is simple and easy to understand... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre AJ Bell Dodl
Escrito pela empresa
AJ Bell Dodl is the easy-to-use investment app designed to make investing feel effortless and low-cost. Choose from a clear range of accounts – including an investment ISA and investment Lifetime ISA, both offering competitive variable interest on uninvested cash.
- ✅ Brought to you by AJ Bell – one of the UK’s leading investment platforms.
- ✅ Low-cost Lifetime ISA – invest for your first home (up to £450,000) or retirement, with one of the lowest account fees around, plus get a 25% government bonus (up to £1,000 a year).
- ✅ Investment ISA – low-cost, tax-efficient, and simple to manage.
- ✅ Just 0.15% annual account charge (min £1/month), and no dealing fees.
- ✅ Start from just £25/month.
- ✅ Invest your way – choose funds, themed options, or UK & US shares.
- ✅ Friendly in-app support when you need it.
Open an account in minutes, or transfer over an existing one for free.
🔗 Find out more on the
🌐 Dodl website
Download the app:
*AER (Annual Equivalent Rate) is the estimated interest you would earn on your cash over a year when that interest is compounded. Always remember, your investments could go down as well as up. Dodl doesn’t offer advice, so if you're unsure about the risks of investing you should talk to a financial adviser.
Informações de contato
Reino Unido
- hello@dodl.co.uk
- dodl.co.uk
4,5
Excelente
622 avaliações
Pede aos clientes que avaliem
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Internal transfers from AJ Bell appear to be an issue, and are in danger of collapsing my house purchase
[I have changed my review from 1 to 3, as 8 hours after this review was replied to - they corrected the transfer error and the money was paid.]
I've been with AJ Bell in some form since tthe start of the year. In May I made the decision to transfer my Lifetime ISA to Dodl as I was using the same funds but I could benefit from a lower annual fee.
This appears to be a big mistake.
Upon trying to withdraw my funds to buy my first house, I was advised a turnaround of 10 days. I submitted the form on Monday 8th, looking to complete on Friday 19th. I was aware this was shorter notice that I'd like, but I'd had a very complicated buying process with a corporate seller on the other side.
The form was only confirmed as received on Thursday 11th. It later became known that only at this point did AJ Bell count the 10 days from. Theoretically, they could have taken weeks to accept the form, and then only count the ten working days from there. I still feel the information on this is misleading. The AJ Bell (proper) side is a little more clear, which I think speaks to the quality of information on the Dodl side.
I chased the withdrawals team a bit (which is shared with AJ Bell proper) and they tried to action a withdrawal on Thursday 18th to allow me to complete. It then became apparent there was a discrepancy with what I believe is called the HMRC application interface for LISAs. This was identified as occuring from my transfer from AJ Bell to AJ Bell Dodl. This was later described to me as an "error".
I am now in a poisition where I shall spend the entirety of Christmas stressing about whether £31k of funds will be released or not or whether I will lose my house. I have still not to this point had it explained to me what the exact error is.
I am supposed to be completing on the 6th now, with the sellers growing highly unhappy - as they have, I belive, lost money due to the change in their financial reporting year. I am seen to be responsible which is not a burden I like carrying.
No promises have been made as to whether I will get my money. 29 days will have passed within the period when the new completion date is intended to be. I hold no hope.
In regards to the product, I have found Dodl infantile. The support have been rather unhelpful with slightly off-center questions (such as, can I get accrued interest paid when I withdraw my full LISA?). I never got an aswer so I had to plan, assuming no. Yes, it is not made for me. But equally, I surely shouldn't be treated as a second-class customer purely because I'm not with the main product
22 de dezembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning Joseph
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you’ve faced during your Lifetime ISA withdrawal and the stress this has caused, especially at such an important time. We understand how critical timely access to your funds is when purchasing a home, and we regret that the process has not met your expectations.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
Kind regards
Joe
Resposta da AJ Bell Dodl
Good morning
Thank you for your feedback! It's great to hear that you had a positive experience with us.
If there's anything we could have done to make it a 5-star experience, we’d love to hear your thoughts – your feedback helps us improve.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
They gave me notification stating 50K…
They gave me notification stating 50K gbp funds has been withdrawn. However later informed that it was a technical error. How can company this big make so big mistake with such a big amount ? For me they are not reliable.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning Vinay
Thank you for your review. I’m sorry to hear that you’ve not had a positive experience with us.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
Kind regards
Joe
Resposta da AJ Bell Dodl
Dear Ben
We're happy to hear that you found our interface easy to use, and we appreciate your feedback regarding our excellent communication.
Kind regards
Tom
Resposta da AJ Bell Dodl
Dear Cristina,
We are so glad our customer service was helpful to you. Thank you for your positive feedback; we appreciate it.
Kind regards
Tom
Don't invest
12 de dezembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning Kajal
Thank you for your review. I’m sorry to hear that you’ve not had a positive experience using our platform.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please do not hesitate to get in touch.
Best wishes
Joe
Resposta da AJ Bell Dodl
Good morning
Thank you for leaving us a review! It's great to hear that Jakub was so helpful. We'll make sure to pass your kind words on to him.
Best wishes
Joe
Resposta da AJ Bell Dodl
Good morning Justin
Thank you for your feedback! It's brilliant to hear that you've had such a positive experience using our platform.
Best wishes
Joe
Easy setup but bugs
Easy setup, however there’s a bug in the app where you can’t submit a form meaning you can’t invest until it’s resolved. Any support is via app messages with promises to get back to you not for filled
13 de dezembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Dear Sam,
We appreciate you bringing this app issue to our attention and for the feedback. We're sorry the form submission bug is preventing you from investing and that our support response was not helpful. We're looking into this immediately.
Kind regards
Tom
Very easy to use their app
Very easy to use their app, very good to deal and a great company to deal with when investing. Five star
12 de novembro de 2025
Resposta da AJ Bell Dodl
Dear Adrian
We're happy to hear that our app is easy to use, and we appreciate your positive feedback. It's great to know you had a good experience dealing with our company.
Kind regards
Tom
Good, but could be so much better
I like that the platform is cheap and has a decent selection of funds.
I think what it's missing is a mid-cap fund when it comes to USA and Europe companies
I would also really like to see a super basic graph of how your Investments are doing over time. Literally every other app I've got has at least some version of being able to look at your investment growth over time on a graph
6 de dezembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Dear Aleksandar
We appreciate your feedback.
We're glad you find our platform affordable with a good fund selection. We acknowledge your suggestions for a mid-cap fund option and a basic investment growth graph. We'll consider these points to improve our platform. Thanks for your time.
Kind regards
Tom
Answered my query quickly
12 de fevereiro de 2025
Resposta da AJ Bell Dodl
Good morning
We're happy to hear that we provided a quick response to your question. Thank you for your feedback; we appreciate it.
Kind regards
Jessie
James was incredibly helpful and…
James was incredibly helpful and responded to my query within a matter of minutes.
1 de dezembro de 2025
Resposta da AJ Bell Dodl
Good morning
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback regarding the prompt and helpful service you received.
Kind regards
Jessie
Simple & Easy
Simple, straightforward & easy. Thank you
25 de novembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Good morning
We're happy to hear that our product was simple and easy for you to use. Thank you for your positive feedback; we appreciate it!
Kind regards
Jessie
My issue was resolved very quickly
25 de novembro de 2025
Resposta da AJ Bell Dodl
Dear Navneet,
We're happy to hear that your issue was resolved quickly. We appreciate your feedback and your time.
Kind regards
Tom
I had a few teething problems initially…
I had a few teething problems initially but eventually found the first steps fairly easy. I don’t expect to make a million but you just never know. Presently apart from initial decisions I am in the hands of the Dodl investment experts to save me from losing too much😋
23 de novembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Dear Melville
We appreciate you sharing your initial experience and are glad you found the first steps easy. It's great to know you're optimistic about your investment journey, and we're here to support you with our investment expertise.
Kind regards
Tom
Really fast response time
Really fast response time, and a simple straight answer to my question.
Provided exactly what I asked for with follow up questions too
24 de novembro de 2025
Resposta da AJ Bell Dodl
Hi Aidan
We're happy to hear that our response time met your expectations and that we provided the information you needed. We appreciate your positive feedback and are glad we could assist you thoroughly.
Kind regards
Toby
She helped me understand a few factors…
She helped me understand a few factors I was struggling with and was polite and straight to the point I like that!!..
19 de novembro de 2025
Resposta da AJ Bell Dodl
Dear Joseph
We're happy to hear that our assistance helped clarify those challenging factors for you. It's great you appreciated the direct and polite approach! Thank you for your feedback.
Kind regards
Tom
You can’t really fault it
You can’t really fault it! I messaged their chat bot. I asked to speak to a customer service employee. I was redirected immediately. My query was handled in a professional and timely manner. I even asked follow ups, extra questions and additional requests and it was handled seamlessly. Thank you.
19 de novembro de 2025
Resposta da AJ Bell Dodl
Dear Prashant
We're happy to hear that our customer service met your expectations! We appreciate you taking the time to share your positive experience with our support team and their efficient handling of your requests. Thank you!
Kind regards
Tom
Dodl is great and easy to use
Dodl is great and easy to use. Customer support seems to be good too. I wish they had a passcode/number log in though!
12 de novembro de 2025
Avaliação não solicitada
Resposta da AJ Bell Dodl
Hi Harry
We're happy to hear that you find Dodl easy to use and that our customer support is helpful. Thank you for the positive feedback! We appreciate your suggestion regarding passcode/number login.
Kind regards
Tom
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