Doggykingdom Avaliações 

Do not believe the "We want all our customers to be happy"/lifetime warrantee for their winter coat dog harness. The first three wintewr coat harnesses I bought the zippers all broke the first year---- or even season. I somehow let those "slide" and did not pewrsue replacements. We really loke the coat/harnesses ptherwise. I bought a fourth coat and within months, guess what---- once again the cheal zipper broke. This time I saved all my paperwork from the purchase, and contacted Doggykingdom for a replacement. I jumped through all the hoops filling out the informayion and sent it in. I waited a couple of days and received another request from Doggykingdom to once again provide THE SAME INFORMATION---- so, back to the beginning. I then received an email asking me to provide "video of the incident"---- so I took several pictures, sent them in with (once more) all the information, details, etc---- and it has now been another two weeks and they refuse to contact me---- so much for "lifetime warrantee" and "we want you to be a happy customer". I am NOT a happy customer---- and this treatment of my request does not speak well---- at all---- of the "honesty" of their guarantee" and their promise of "wanting to keep all customers happy". Empty promises.

They have a hidden return policy that basically makes it so you give them more money for a replacement product. The harness was too big even though the weight measurement was accurate. No way to speak to anyone by telephone. The only way to tell it was too big was to try it on. I'm now out 56.00.

I am happy with the harness itself, but when I received it, the phone number was not completed on the name tag. It turns out that because I put a "1" in front of the area code, they did not put the end of the phone number. When questioned why they would not just do that automatically, I was told it was my fault for listing the "1". I think it should be a given that if it does not fit, drop the 1 and finish the phone number. Instead, they are charging me an extra $14.95 to replace the reflective name strip. I think this is incredibly poor customer service.

I wish I had read reviews before ordering. Sizing totally off so I need a replacement that took quite some time to get. Replacement jacket zipper broke after 2 weeks of use on a 10 lb dog! I sent a photo as requested and I was assured a replacement would be sent. It's been over 2 weeks and nothing, no response to email, no replacement, nothing. Don't waste your time or money

STAY AWAY!!!! Measured my 9 1/2 lb maltipoo according to their size chart for the winter jacket. Said M would be perfect & so that’s what I ordered. Neck & chest fit somewhat but the length of the back & under belly was incredibly long! So much so that he would wet the jacket every time he went to pee! I called & the robot said I had to go to the web. The web sent me to another site that sent me to another site which finally gave me their “refund policy”. That said, If I opened the package or tried it on my dog there was no refund. Otherwise they would give me 40% off my next purchase from them! I spent $43.00 for nothing. I’m outraged! Called my credit card & I’m disputing the charge. Doggie Kingdom is in China & the dispute is my only option.

My order went through ok, but the jacket was too small. Have been trying to arrange an exchange for 3 weeks now - even paid extra for the postage (invoice sent without any reply to my emails) but no acknowledgement or confirmation received and no goods received. I left a 3 star review on their website (hoped by not putting a lower rating it would be published) but strangely hasn’t appeared on their website - all reviews are 5 star except 4x 4 stars so incredibly misleading.

Wish I could give no stars.
Awful to do business with this company. My dog coat shows to have been in process of shipping for three weeks now. They don’t respond addressing the problem when you write them. They just say it’s on its way.
I would suggest that no one ever buy from this company. I know I WILL NOT.

I ordered two dog coats and went totally off the size charts the company recommends. Neither fit; so I reached out to customer service not just once but many times and the emails are not being accepted. I got a brief text to email the same address and still was not accepted. The jackets are inferior for winter weather in the mountains and I finally tried on one jacket to realize the straps would cut into my dogs legs. I am donating the coats and out close to 90.00 from this company. Stay clear of them.

The coat ripped, causing the harness to fall off. We were crossing a very busy street when this fell apart, allowing my dog to run into traffic. It was truly frightening. I trusted Doggykingdom with the safety of my dog, and they almost got him killed. DO NOT buy this product, it is dangerous. I am still waiting for customer service to reply to my emails.

ordered wrong size as company didn't ask for detailed measurement, just small/med/large, eventually managed to send in our dog's measurements and correct size just delivered, well made, is larger than thought but can adjust. It has taken three weeks to sort this out but eventually company said to keep original (which I shall find good home for!) so can't really knock them too much! I think Yodel take too long to deliver!! please note no mention was made of Doggykingdom, never heard of them, so they shouldn't be offended that the review reflected upon their company. Hope that clarifies it!

Ordered two dog coats, only one arrived yesterday, waiting for an explanation.

DO NOT USE THIS COMPAY
TERRIBLE CUSTOMER SERVICE
NO ADDRESS TO RETURN THIS ITEN
WILL NECER USE AGAIN

I have three dogs and Doggy Kingdom harnesses. My older girl had the buckle break.I contacted customer service and received an immediate response. I sent photos of the broken piece and received the new harness after four days.I cannot compliment this company enough.The product is exceptional and customer service outstanding.

I ordered a harness according to the specifications on the site. It was way too large for my dog. No returns b/c they say it's personalized but only the patch they put on it is personalized - not the harness. I just wanted a size exchange but no dice. Never ordering from them again.

Everything from ease of purchase, great communication to fast delivery AND superior product. Absolute best harness on the market. Highly recommend.

I know I already reviewed, but I've got to say these people are a big ripoff
PLEASE PLEASE DO NOT DO BUSINESS WITH THEM. YOU WILL BE SORRY YOU DID. I'm taking them to the Attorney Generals office and BBB and Consumer Protection and anyplace else
FCC, FTC, etc. As God is my witness, do not do business with them.

Bought a no pull dog personalised harness and this was supposed to come with a free lead worth £20. Omg.. what a joke. The harness itself took 10 days to arrive and when i opened it I could see straight away that it was of VERY poor quality. There was stitching all coming away and certainly not worth £25 or fit for purpose. The lead was a piece of strap with a very basic clip on it.( Not worth £1 let alone £20)
There website states complete satisfaction or your money back if within 30 days. This is a lie and false advertising. I contacted them straight away ( didn't even try it on my dog) to say I wanted a refund due to poor quality .I was asked to send photos ( which I did) and then heard nothing. I emailed again and after 2 days received a reply stating due to hygiene and sanitary reasons I couldn't return it for a refund 😡...I don't know how they are trading as I've since read reviews on here and it seems I'm not the only one that has been conned by this company. The reviews on their website are obviously fake too...
I will be contacting my bank!!

I'm telling the world, this company is a disgrace. Don't take the same chance I did by doing business with them. I wish I could tell everyone just how disgusting their business practices are. STAY AWAY FROM THEM..

As of today I still have not received my product. If I would of know it was going to be coming from China I would not have purchased it.

After chatting with customer service about the issues the size chart caused when ordering they have agreed to replace my harness even though that’s not their policy. This is the kind of customer service I am looking for. Going out of their way to help someone who has issues after the guidance on a site leaves someone confused. I will always own up to my mistakes and I respect a company that is willing to correct theirs. For customer service to fix my issue they deserve a positive rating, if you run into issues please chat with their customer service.