Domar Solutions Avaliações 

597
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We ordered our CCTV set camera from Domar Solution. The customer and technical support is great. I don’t know much about cameras and installation etc., so the guys were very patient and replying to my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent product and price, we needed a good low cost CCTV system to monitor a private carpark. System arrived next day and everything worked first time, instructions were good and easy to follow.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is an upgrade from my analogue system, had a minor issue setting up but soon solved by the support team, no having to wait for e.mails, real people to sort things ,yet again fantastic system x x

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... Ver mais

Detalhes da empresa

  1. Loja de equipamentos de segurança

Informação fornecida por fontes externas variadas

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Informações de contato

  • Lawrence Road, TW4 6DR, Hounslow, Reino Unido

  • domar.com

4,7

Excelente

O TrustScore é 4.5 de um total de 5

597 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(597)

49 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Not the level of customer support needed or expected.

Having researched cctv systems I picked Domar, as we needed grey cameras. I had a question about the system and received a quick and clear response via online chat.
Having purchased and installed the system the cameras (POE) did not connect automatically. Messages to Domar technical support remain unanswered some 10 days after sending the request.
Their automated response says they usually respond within 48 hours, up to 4 days if busy.
After a lot of online searching and a great deal of trial and error I eventually got the system working myself.
The instruction manual does not represent the equipment supplied. Online support videos also do not represent my system.
Now working the cctv clips are clear, but the lack of technical support is the reason for the 2 stars. Others have lost adversely commented on the lack of response.
I note a very quick response to this review asking for my original email to be resent as it might not have reached their inbox. It was received as that prompted the auto response containing expected reply times. Also, the request for support was through your website, so I don’t have an email to resend.

23 de setembro de 2024
logotipo da Domar Solutions

Resposta da Domar Solutions

Hi Steve I have looked up the order info. I will definitely give you a call Monday to follow up with any outstanding issues. I will check with our support team as well to make sure we haven’t missed anything.

Have a good weekend.

Hi there, we are extremely sorry for the negative experience you had. Occasionally, some emails just don’t land in our inbox, and we take this very seriously. We are committed to respond to absolute every single enquiry. Could you kindly forward the original email again to admin@domar.com ? I will review it.

Reeves

Avaliado com 1 de um total de 5 estrelas

Unreliable cctv ststem

Bought this system to replace an older and cheaper system Hoping that the more expensive system would be better, but I was wrong. Every couple of days, one of my four cameras disconnects sometimes for several hours sometimes for a minute, but then sometimes for several days until I have to manually reconnect it. At this point, I’m having to reconnect cameras every three or four days The support I got a first was brilliant. Couldn’t ask For more but since they haven’t been able to solve my problem they’ve stopped replying to my emails. They’ve simply given up and now they ignore me. I bought this System because I needed security And it failed to give me that the cheap system had before was 100% reliable this Domar system is complete rubbish.BitVision app doesn’t work most of the time, playback is always high speed even tho set to x1. This system can’t do anything right , it’s completely unreliable

26 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful and knowledgeable staff, and quick delivery

Domar are a great company to purchase CCTV things from. Very knowledgeable, helpful staff at competitive prices. The items arrived quickly and well packaged. If there is a problem or you need some help with setting things up, they are quick to answer the phone and answer your your questions. Cannot fault them

19 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

I havent even received cctv system and…

I havent even received cctv system and asking me to rate experience? lol

9 de setembro de 2024
logotipo da Domar Solutions

Resposta da Domar Solutions

Dear Steven, thank you for your feedback. After checking the DPD tracking, it appears your parcel was delivered on the same day your review was submitted, at 15:14. We apologise if our review invitation arrived a bit early – we aim to time these appropriately and appreciate your patience. If you have any questions or need assistance with your new system, please don’t hesitate to reach out. We’re here to help!

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