Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Ver mais
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Veja o que dizem as avaliações
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Ver mais
Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Ver mais
A empresa respondeu
The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contato
Estados Unidos
- service@domioutdoorliving.com
- domioutdoorliving.com
Summer Kickoff sale- Up to $1300 off
4,2
Muito Bom
213 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The 14' x 20' gazebo is wonderful
The 14' x 20' gazebo is wonderful. It took a while to construct but the end result is good. The instructions could use improvement. Overall we are happy with our purchase.
19 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback—and for your patience during assembly. We're delighted to hear that you're happy with your 14' x 20' gazebo overall. Your comments about the instructions are very helpful, and we're already working with our team to make them clearer for future customers. Enjoy your wonderful new space!
The engineering of the components was…
The engineering of the components was very good. Fit & finish were good. The assembly instructions were thorough.
18 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We're glad to hear that you're satisfied with the engineering, fit & finish, and our instructions:)!
Very good folks to work with.
It’s like this…… somehow I ordered two gazebos. Domi was very interested in finding the second order which couldn’t be found at first, and they’re very accommodating to take it back.
18 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for sharing this. Our customer service team has followed up with this matter and this matter should have been resolved:)
Pls feel free to let us know if you need any further assist:)!
I purchased the 12x16 louvered pergola…
I purchased the 12x16 louvered pergola and it was everything we expected, it looks great and took 18 hours/4 days to assemble, completed the project myself, instructions were easy to follow and easy to follow. I just received the 5x8 grill gazebo and will assemble it when I return from Greece, great products 👍
18 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that the 12x16 louvered pergola met your expectations and that the assembly process went smoothly for you. Amazing work completing it on your own! Enjoy your time in Greece, and we look forward to hearing about your experience with the 5x8 grill gazebo once you're back. Thanks again for choosing us — happy grilling and relaxing!
Arrived quickly and now that it is…
Arrived quickly and now that it is installed I love it!
11 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We’re so glad to hear it arrived quickly and that you're loving it after installation. Enjoy!
I am an experienced Fabricator
I am an experienced Fabricator . It took 3 well qualified persons to assemble , it took 2.5 days .This was a 24 x 14 unit . it was very difficult to put the roof panel clips in .( they kept falling out )nothing a little painters tape did not cure . Overall seems to be a good product . Time will tell . Installed at my home .
16 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your detailed experience, and for your expertise on the build. We appreciate your patience and ingenuity—great tip on the painter's tape for the roof panel clips. We're glad the unit came together and hope it serves you well at your home over time. Pls don’t hesitate to reach out if any questions come up.
Quick response to email questions
Quick response to email questions. Easy order process and on time delivery
16 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We're glad to hear that you appreciated our quick email responses, easy ordering process, and on-time delivery. Looking forward to serving you again:)！
Resposta da Domi Outdoor Living
Thank you so much! We're thrilled you love the gazebo, and we appreciate your kind words about our shipping and service. Enjoy it!
Fast efficient service
14 de abril de 2026
Resposta da Domi Outdoor Living
That’s our promise to you — fast and efficient, every time:)!
Resposta da Domi Outdoor Living
Thanks so much for your continued trust in us! 😊 We’re thrilled to hear you love your second gazebo—that truly means the world to our team. Enjoy it, and we’re here anytime you need us.
Overall very satisfied with a couple of exceptions
The kit arrived in good shape with no missing parts and no damage. I had it professionally assembled by a local service for $1400, well worth the money. I am overall happy with the sunroom, but slightly disappointed in the gaps between the sliding doors and walls-about 1/2", enough for bugs to fly in. The kit should include some sort of weather stripping to fill the gaps. Other than that, everything is good. Side note- I was able to purchase an Alien Draft Seal set on Amazon for under $20. This product did a great job of sealing the gaps. I would add it on to any Domi Sunroom Order.
13 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback, and we’re glad to hear you’re overall happy with your sunroom.
We also appreciate your note about the gaps near the sliding doors—this is valuable insight. While the current kit is designed to allow for proper alignment and operation of the doors, we understand your concern about bugs entering through the 1/2" gap. We recommend adding weather stripping or foam backer rod (available at most hardware stores) as a practical solution.
Your experience will be shared with our product team for future improvements. Thank you again for choosing us, and we’re glad the assembly and delivery process went smoothly!
A lot of fun putting together
A lot of fun putting together. Great instructions and quality product.
14 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much! We’re thrilled to hear you enjoyed the assembly process and that the instructions and quality met your expectations. Happy building!
Happy customer
Everything fit perfectly.The direction was easy to understand and all the parts labeled.
15 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your kind feedback! We’re so glad to hear that everything fit perfectly, the instructions were clear, and the labeled parts made the process easy.
Your satisfaction means a lot to us:)!
Good Experience with DOMI
DOMI Outdoor Living’s product & customer service are wonderful. While the gazebo was not as simple to assemble as we’d hoped, we are happy with the outcome. It’s beautiful. There was an issue with a damaged carton delivered by FedEx that was quickly rectified by the DOMI customer service team. We’re happy customers.
13 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your thoughtful feedback, and for being a valued DOMI Outdoor Living customer. We’re so glad to hear that you’re happy with the final result and that our customer service team could quickly resolve the FedEx shipping issue.
We appreciate your honesty regarding the assembly process — your input helps us improve. Wishing you many beautiful moments in your new gazebo!
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you loved it and that delivery went perfectly.
Enjoy, and we’re here if you need anything!
Great product and fast shipping
Great product and fast shipping. I’m very pleased:
11 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you're pleased with both the product and the shipping speed. Your satisfaction means a lot to us. Enjoy your purchase:)!
Fast efficient service
Bought my gazebo a year ago the netting got damaged and I reached out to get a replacement. There were no issues with connecting or getting the replacement. Love my gazebo and would recommend this brand.
11 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience! We're so glad to hear that despite the netting issue, our team was able to assist you smoothly and get you a replacement without any trouble. It means a lot that you love your gazebo and would recommend our brand. We're always here to help if you need anything else in the future!
12x12 gazebo
Nice product
Some pieces slightly dented in box
Instructions were not very clear
Did 90 percent myself…did need help with some parts
26 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback. We’re sorry to hear about the dented pieces and unclear instructions. We’re glad you were able to assemble most of it yourself, and we’ll work on improving the guide. Pls reach out to our support team for assistance with replacement parts or assembly help:)
Missing parts
At first I was mad because there were pieces missing, but customer service was able to ship me the missing pieces
25 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your patience, and we’re glad our customer service team could make things right for you. We appreciate your understanding and are happy to hear you received the missing pieces.
Received our pergola in a timely…
Received our pergola in a timely manner. We did inventory of the parts and everything was there. I must say, it takes at least 2 people to put this together. The top was the most challenging part as the directions weren't very clear, but once we figured it out, it went quicker. Took 3 days to put together by 2 people, occasionally 3 when we were connecting the 4 poles. All in all, we love the look and we are happily enjoying it! Now let's see how it will hold up in a hurricane!
25 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your detailed and honest feedback. We’re glad to hear your pergola arrived on time with all parts included, and that you’re loving the look and enjoying it despite the assembly challenges.
We appreciate your note on the instructions—this helps us improve. Great to know that extra hands made a difference, especially with the top and poles. Wishing you many great moments under your pergola, and please keep us posted on how it performs in extreme weather—your real-world insights are invaluable to us. Stay safe!
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