The kit arrived in good shape with no missing parts and no damage. I had it professionally assembled by a local service for $1400, well worth the money. I am overall happy with the sunroom, but slig... Ver mais
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Veja o que dizem as avaliações
DOMI Outdoor Living’s product & customer service are wonderful. While the gazebo was not as simple to assemble as we’d hoped, we are happy with the outcome. It’s beautiful. There was an issue with a d... Ver mais
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I am an experienced Fabricator . It took 3 well qualified persons to assemble , it took 2.5 days .This was a 24 x 14 unit . it was very difficult to put the roof panel clips in .( they kept falling ou... Ver mais
Overall it’s a good product but there were MANY scratches in the roof. We Had a lot of dents from delivery (not the company’s fault but you from you know who, FEDEX 🙄) Quality is good! Just maybe the... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contato
Estados Unidos
- service@domioutdoorliving.com
- domioutdoorliving.com
Brand Day Sale- Up to $1300 off
4,1
Muito Bom
86 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am an experienced Fabricator
I am an experienced Fabricator . It took 3 well qualified persons to assemble , it took 2.5 days .This was a 24 x 14 unit . it was very difficult to put the roof panel clips in .( they kept falling out )nothing a little painters tape did not cure . Overall seems to be a good product . Time will tell . Installed at my home .
16 de abril de 2026
Quick response to email questions
Quick response to email questions. Easy order process and on time delivery
16 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much! We're thrilled you love the gazebo, and we appreciate your kind words about our shipping and service. Enjoy it!
Fast efficient service
14 de abril de 2026
Resposta da Domi Outdoor Living
That’s our promise to you — fast and efficient, every time:)!
Resposta da Domi Outdoor Living
Thanks so much for your continued trust in us! 😊 We’re thrilled to hear you love your second gazebo—that truly means the world to our team. Enjoy it, and we’re here anytime you need us.
Overall very satisfied with a couple of exceptions
The kit arrived in good shape with no missing parts and no damage. I had it professionally assembled by a local service for $1400, well worth the money. I am overall happy with the sunroom, but slightly disappointed in the gaps between the sliding doors and walls-about 1/2", enough for bugs to fly in. The kit should include some sort of weather stripping to fill the gaps. Other than that, everything is good.
14 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback, and we’re glad to hear you’re overall happy with your sunroom.
We also appreciate your note about the gaps near the sliding doors—this is valuable insight. While the current kit is designed to allow for proper alignment and operation of the doors, we understand your concern about bugs entering through the 1/2" gap. We recommend adding weather stripping or foam backer rod (available at most hardware stores) as a practical solution.
Your experience will be shared with our product team for future improvements. Thank you again for choosing us, and we’re glad the assembly and delivery process went smoothly!
A lot of fun putting together
A lot of fun putting together. Great instructions and quality product.
14 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much! We’re thrilled to hear you enjoyed the assembly process and that the instructions and quality met your expectations. Happy building!
Happy customer
Everything fit perfectly.The direction was easy to understand and all the parts labeled.
15 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your kind feedback! We’re so glad to hear that everything fit perfectly, the instructions were clear, and the labeled parts made the process easy.
Your satisfaction means a lot to us:)!
Good Experience with DOMI
DOMI Outdoor Living’s product & customer service are wonderful. While the gazebo was not as simple to assemble as we’d hoped, we are happy with the outcome. It’s beautiful. There was an issue with a damaged carton delivered by FedEx that was quickly rectified by the DOMI customer service team. We’re happy customers.
13 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for your thoughtful feedback, and for being a valued DOMI Outdoor Living customer. We’re so glad to hear that you’re happy with the final result and that our customer service team could quickly resolve the FedEx shipping issue.
We appreciate your honesty regarding the assembly process — your input helps us improve. Wishing you many beautiful moments in your new gazebo!
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you loved it and that delivery went perfectly.
Enjoy, and we’re here if you need anything!
Great product and fast shipping
Great product and fast shipping. I’m very pleased:
11 de abril de 2026
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you're pleased with both the product and the shipping speed. Your satisfaction means a lot to us. Enjoy your purchase:)!
Fast efficient service
Bought my gazebo a year ago the netting got damaged and I reached out to get a replacement. There were no issues with connecting or getting the replacement. Love my gazebo and would recommend this brand.
11 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience! We're so glad to hear that despite the netting issue, our team was able to assist you smoothly and get you a replacement without any trouble. It means a lot that you love your gazebo and would recommend our brand. We're always here to help if you need anything else in the future!
12x12 gazebo
Nice product
Some pieces slightly dented in box
Instructions were not very clear
Did 90 percent myself…did need help with some parts
26 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback. We’re sorry to hear about the dented pieces and unclear instructions. We’re glad you were able to assemble most of it yourself, and we’ll work on improving the guide. Pls reach out to our support team for assistance with replacement parts or assembly help:)
Missing parts
At first I was mad because there were pieces missing, but customer service was able to ship me the missing pieces
25 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your patience, and we’re glad our customer service team could make things right for you. We appreciate your understanding and are happy to hear you received the missing pieces.
Received our pergola in a timely…
Received our pergola in a timely manner. We did inventory of the parts and everything was there. I must say, it takes at least 2 people to put this together. The top was the most challenging part as the directions weren't very clear, but once we figured it out, it went quicker. Took 3 days to put together by 2 people, occasionally 3 when we were connecting the 4 poles. All in all, we love the look and we are happily enjoying it! Now let's see how it will hold up in a hurricane!
25 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your detailed and honest feedback. We’re glad to hear your pergola arrived on time with all parts included, and that you’re loving the look and enjoying it despite the assembly challenges.
We appreciate your note on the instructions—this helps us improve. Great to know that extra hands made a difference, especially with the top and poles. Wishing you many great moments under your pergola, and please keep us posted on how it performs in extreme weather—your real-world insights are invaluable to us. Stay safe!
Replacement parts
I needed some replacement parts for my gazabo due to storm damage on the roof. We were able to determine appropriate replacement parts, I ordered them and were delivered as I requested. The person I was dealing with was very helpful.
14 de março de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience. We're glad our team could help identify the right replacement parts for your gazebo, and that your order arrived as requested. We hope your roof is now fully restored. Please don’t hesitate to reach out if you need further assistance.
Not the quality I expected, a nightmare to assemble.
It was not the quality I expected. I had a gazebo at my other home that was similar in style and size that had much bigger corner post and trim around where the curtains hang. This was hard to tell from the pictures. The assembly was a nightmare compared to my other one which I purchased at Lowes.
27 de março de 2026
Resposta da Domi Outdoor Living
We’re truly sorry that this gazebo did not meet your expectations, especially given your positive experience with a similar style from another brand. We hear your concerns about the corner post size, curtain trim, and assembly difficulty, and we regret that our product photos didn’t clearly show these differences. Please know that we take your comments seriously as we work to improve our product descriptions and design.
You may reach us via email service@domioutdoorliving.com directly to make things right.
The quality is great
The quality is great. If you do not know how to put together a difficult puzzle and plan on 5-6 days then this is not for you . My husband is in woodworking and used those skills and needed them to put the pieces together. It is very specific so one page at a time . And patience. I am enjoying this beautiful canopy. Oh and two to three people and your own tools . Maybe a few beers
22 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your honest and detailed feedback! We're so glad to hear you're enjoying the beautiful canopy, and it’s great that your husband’s woodworking skills came in handy. You’ve made a very fair point—this build is definitely for experienced, patient DIYers who can follow precise instructions, ideally with extra hands and the right tools (and yes, maybe a few beers 😊).
We appreciate you sharing the reality of the assembly process, and we’ll work on making the difficulty level clearer for future customers. Enjoy your stunning canopy!
I have tried 3 or 4 times to get this…
I have tried 3 or 4 times to get this problem resolved my box was damaged, but everything was there except 1 leg for the coffee table and the hardware for the table. I have sent pictures to Penny and. I guess I need to contact the BBB.
Y’all have no phone number listed to call .
I am tired of messing with this simple problem.
24 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your message, and I’m truly sorry for the frustration this has caused. We understand you’ve reached out multiple times about the missing leg and hardware, and we regret that your experience has fallen short of expectations.
Our Customer Service Team has rearranged a new package for you, the exact tracking info has sent you via our email, and if you need to contact someone to speak, you may contact us 1-833-807-3550 in business days.
We value you as a customer and want to resolve this simply, without you needing to involve the BBB. Again, my apologies for the repeated trouble.
Enjoying the shade
Rated as a 4 as the Arizona winds have not kicked in yet. Assembly we ok. Instructions were not completely clear. Currently it's working well and enjoying it.
19 de março de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We’ll work on making the instructions clearer:)
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