I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... Ver mais
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Veja o que dizem as avaliações
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... Ver mais
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I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... Ver mais
A empresa respondeu
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... Ver mais
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Detalhes da empresa
Escrito pela empresa
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
Informações de contato
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, Reino Unido
- 00000000000
- info@doxymassager.com
- doxymassager.com
3,6
Bom
358 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Doxy Upgrade
Replaced my wife’s old Doxy “toy” with the new cordless rechargeable Doxy Die Cast R model. Fast delivery. Worth every penny and then some. My wife and I are HUGE fans of the Doxy product line. Thank you.
1 de novembro de 2024
Resposta da CMG Leisure Ltd
Dear Brian,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and fast delivery. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great Service
Just received my order, loved the discreet packaging!
Great service and communication from order to delivery.
29 de outubro de 2024
Avaliação não solicitada
Resposta da CMG Leisure Ltd
Dear valued customer,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Excellent service to match their products
Their super fast response to a warranty claim/issue was impressive! Thorough, kind, and detailed in how to use the warranty for a product was much appreciated and made the process a breeze with effective communication. I received the replacement faster than expected, way faster! Excellent service all the way around
30 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Julie,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and service. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
amazing product, service and delivery
This is not my first Doxy wand and won’t be my last, as this is my all time favourite toy. I love the deep rumble and this wand never fails me 😊. First time buying from Doxy direct though and it’s been a fantastic service as I was able to customise my own wand, how amazing is that. Also only took a week to have it made and couriered to Australia. Thank you for all the orgasms Doxy!!
29 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Sara,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and fast shipping. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
My wife and I have used the replacement…
My wife and I have used the replacement wand once, it is already having the same issue as the last one.
10 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Valued Customer,
We're truly sorry to hear about your experience with your product.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
Just found out ups returned the item
Just found out ups returned the item! No adult to sign and almost no time to pick up
17 de outubro de 2024
Resposta da CMG Leisure Ltd
Hello Jon.
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
Looking at your tracking UPS held your parcel for the maximum amount of days allowed before it was returned to sender.
Once we receive the parcel back we will contact you to arrange re-delivery.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
I finally received this after a mix up…
I finally received this after a mix up with the post office and it won’t turn on
26 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Heather,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
We have replied to your email this morning, so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
The doxy is not charging up
The doxy is not charging up
This is crazy for what I paid
17 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Dennis,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Easy Ordering
Ordering the product online was easy. The package arrived in a timely manner and was delivered when promised.
18 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Richard,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the delivery times and online experience.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Device broken after a month
18 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Danielle,
We're truly sorry to hear about your experience.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
Fast shipping, Doxy surpasses others
Fast shipping and the sale definitely made it easier on my wallet. My old doxy die cast lasted about four years and I tried to replace it with a magic wand. Not even comparable, had to order a new doxy die cast. I love it.
16 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Natasha,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and the fast shipping, and glad you wee able to take advantage of our sale. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Powerful and fun
Fast shipping, and high quality. We bought this based on a review from an article and had to test it against the Magic Wand. Very powerful, did not disappoint.
15 de outubro de 2024
Resposta da CMG Leisure Ltd
Dear Robert,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and shipping, and that it lived up to your expectations!
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Amazing product, great service
Amazing product, rapid order turnaround, discreet packaging
26 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Broke first use.
Well, my custom purple doxy had the metal collar seperate on first use. It appears the collar was hotglued in place. For $250.00 that is quality work. This is the second doxy product I have owned that has broken within a week of owning. The USB doxy is still holding on though. I recieved that one for free. Previously I had bought another doxy3 diecast. They have amazing power, but the build quality continues to baffle me for the price.
11 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Joshua,
We're truly sorry to hear about your experience.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
Best wand there is!
The first item arrived broken, I contacted customer service and they were super quick to send out a replacement item at no charge. The new item is great, I highly recommend!
24 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Exorbitant Cost for Return Shipping
After receiving the Die Cast R, I was disappointed by its size, weight, and bulky design, leading me to inquire about returning the item. The customer service was excellent, with the representative being highly responsive throughout our email exchange.
However, when I visited my local post office in Houston, TX, I was shocked to discover that the return shipping cost would be $300 (return shipping to UK). Upon reviewing Doxy’s return policy, I found no indication that customers are responsible for return shipping fees. This is a notable omission, as customers should be clearly informed that, even if a product qualifies for return, they must bear the shipping costs—which, in this case, far exceed the price of the product itself.
This lack of transparency leaves customers at a disadvantage and adds an unexpected financial burden to what should be a straightforward return process. Clear communication regarding return shipping fees is essential, and in this instance, the high cost not only makes returning the product impractical but also undermines the overall customer experience. I hope Doxy will reconsider its policy and ensure future customers are better informed about potential return costs.
24 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Amy,
Thank you for sharing your feedback and for your kind words regarding our customer service. We’re pleased to hear that your interaction with our team was positive, but we regret that your experience with the return process was not satisfactory.
We apologise for any confusion regarding our return policy. Our website does outline that customers are responsible for return shipping costs, and we also note that there is a 15% restocking fee for returns after dispatch. We will certainly review how this information is presented to ensure it’s as clear and accessible as possible.
Regarding the size and weight of the Die Cast R, we do provide this information on the product page, including a size comparison chart. We understand that the size and weight may not have met your expectations and we apologise for any inconvenience this has caused.
If the product has not been opened and is still shrink-wrapped, you can return it to our US warehouse, with a restocking fee. However, if the product has been opened, we are unfortunately unable to offer a refund in this case.
We appreciate your understanding and feedback, which helps us improve our service and communication.
Best Regards,
Katie
Good job with replacement
Easy to get a replacement for a non-working device.
24 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
The charging sucks
The charging sucks, for 250 dollars i should have to mess with the angle of the charger inserted and mess around after the fact .. I was expecting this to be my favorite wand but because it's so annoying to charge i've only used it a couple times
24 de setembro de 2024
Resposta da CMG Leisure Ltd
Hi, sorry to see you having issues with the charging of your doxy, you are right it should be very simple to charge, and effortless.
Can you submit a warranty form via this link so we can sort you a replacement.
https://doxymassager.com/product-warranties/
Fast delivery and great product
24 de setembro de 2024
Resposta da CMG Leisure Ltd
Dear Bill,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and the fast delivery. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Resposta da CMG Leisure Ltd
Dear Max,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the service you received.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
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