CMG Leisure Ltd Avaliações 358

I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem to stop working after a relatively short time.

I keep coming back because when your products work, they are honestly some of the best experiences I have had. My partner and I have genuinely enjoyed them. But at this point the reliability issues are becoming hard to ignore.

I would really appreciate some help resolving this because I want to keep supporting the brand, but I am frustrated with having the same issue repeatedly.

It's broken the connection from the cord is not soldered together and is broken

I spent a lot of money on this doxy. Used only a few times and the charger no longer works. I want a new doxy

great product, partner enjoys it and how it works. its powerful and is a better upgrade from a cheap alternative bought to try this type of product

Great product and great customer service.

Efficient and great follow through service. Product is as effective as described, my greatest pleasure is to please my partner to the extreme and the doxy die cast does that to the extreme. My partner is extremely happy. Thank you Leigh and Hannah!

If the Doxy 2.0 products are as good as the 1.0 customer service, then Happy Days :)

Great service. Arrived in perfect condition.

I bought the new doxy die cast r because we bought domi 2 wand and loved it. So wanted to surprise my wife with supposedly best wand you could buy. So I paid $250 for wireless one and couple months later it stopped working. $100 domni 2 been going hard for 4 yrs no problems. This broke in 3 months cause wire became loose. So i messaged and sent warranty claim but they bought by new company. It suppose to have 2 yr warranty big reason bought it but they saying if bought before October this year then pretty much not gonna warranty it. Which is totally wrong they told me submit a claim would reach out been waiting weeks nobody said anything. I understand new company but can try repair it or send new one. Not good look for new company so now I’m just out $250 for wand suppose to be the best but broke 3 months. When my $100 wand going on 4 yrs. I wouldt waste your money on risk it’s great wand we loved it but if gonna spend almost $300 on wand suppose to have warranty better last couple years.

Absolute waste of money $350 and this is the second one that I’ve purchased and within two months this time it stopped working not charging last time. It was only six months old and to drop it off if not under warranty because they changed ownership, what a scam.

Item stopped charging effectively within a few weeks. I asked to use my warranty, but due to new management they said they won't fulfill it. You can't just void a warranty like that, the item isn't working and I want it fixed, or a refund.

Easy discreet shipping!

STEER CLEAR!! Awful customer service and poor quality products. Originally sent back the Doxy USB-C to them under warranty for fixing as the product was rattling after a couple months of working fine. I was told that I wasn’t using the correct adapter despite nothing in the instructions regarding the level of adapter required and the product didn’t come with one. It was returned to me but within a week it stopped working again despite using the adapter they gave me a link to, to buy. I have tried contacting them again and despite getting an auto response that said I would get a reply within 48 hours it’s 3 weeks later I still don’t have a reply. I have tried emailing again today but now I’m getting a bounce back and none of the emails for doxy are letting my emails through. Exceptionally poor customer service. STEER CLEAR!! I am advising all my kink community to avoid these products too.

DO NOT RECOMMEND AT ALL

Horrible experience. I bought a 3 USB C at a sex shop IN AUGUST. Got home, and it doesn’t even work! I went back to the sex shop, and they checked it out and CONFIRMED its BROKEN. And to reach out to DOXY for the 1 year warranty. So I went to website signed up for it, reached out to the support page, waited a month AND NOTHING. So I decided after that month again to try to reach out AND NOTHING!!! I tried to reached out in August mind you, and now it’s OCTOBER!!! I am giving up and probably will check laws as they do not fulfilled their end and see if then they will at least provide me a new one or at least respond back to an email. But horrendous experience overall. DO NOT RECOMMEND!!!

Filed warranty, and later filed a warranty claim less than 90 days after purchase. No response from company, no reply to multiple emails. Sent videos of malfunction. Complete radio silence... now I have a $200 paperweight... sad to do business with these types of companies.

Doxy 3 USB-C button broke after one month, making it useless. Unfortunately I removed the tag from the cord which had the serial number needed to register the warranty :(

My wife loved the die cast before it broke. I purchased in May of this year and it’s already broken. I’ve filled out the warranty claim form, and sent 2 other follow up emails and have yet to hear back. It’s almost been a month. Is this company even active anymore? I’d purchase with caution.

Waiting for it to arrive today ( took long) and not sure if it was Doxy but I kept getting a payment message DLR to pay $35 for my package.

Doxy's customer service chat was amazing and so helpful in resovling my issue. Thank you, thank you!

All questions and emails were answered quickly. Was able to get a color in stock in the states to not have to pay any additional fees.