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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I traveled from OR Tambo (Johannesburg, South Africa) to Heathrow and used my Dragonpass for the first time. I was pleasantly surprised at how quick and easy I was able to register on the app and my e... Ver mais

Avaliado com 1 de um total de 5 estrelas

So you are making a connection at North terminal Gatwick and have a 4 hour layover but none of the lounges will let you in until 3 hours before your flight leaves. Bizarrely once you are in the lounge... Ver mais

Avaliado com 5 de um total de 5 estrelas

I used my Dragonpass to access the Travel Club Lounge at KLIA 2. The staff explained the process very well and was very professional. He even gave me a slip of paper with the Wifi Address and Passwo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge. Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customer... Ver mais

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 58% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Platform is great, hope to see better lounges

I appreciate the convenience and ease of use of the platform and the lounges are generally in locations which are easily accessible.
However the lounges tend to be small with limited food selection, especially the one in Sydney which was also not promptly cleaned and tidied even though it was not crowded.
I recently went to the lounge in T1, Singapore Changi airport, it was very crowded and noisy, even the clattering of the crockery can be heard at the reception.

30 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Worked perfectly

Got access to the SATS Premium Lounge during a change of planes at Singapore Changi, including a shower, for what I consider to be a very reasonable price. Can't ask for much more than that.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Lounge ANA Lisbon mauvais rapport qualité/prix

L'accès au lounge a été simple avec Dragonpass, par contre je n'ai pas été satisfaite du rapport qualité prix du salon. Le lounge est un vrai hall de gare, très bruyant, pas assez de coin tranquille, les sanitaires femmes n'étaient pas disponibles, la nourriture avec un choix très limité. C'est trop chère pour ce que c'est. Le prix des accès devrait correspondre aux prestations des salons...

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Useless support function

While it does work i have recently encountered that fast tracks are pulled last moment (kuala lumpur) or are put on freeze (with gatwick) without notice.

When contacted was asked to send whole lot of info to prove my identity only to be diverted to mastercard as they could not help me. Why not say it initially when it was told that the booking is dragonpass thro mastercard?

I guess no training is given to support agents which is a shame as i would guess even ai bot would waste less of my time redirecting me.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tunay Toroslu

Exceptional Experience with DragonPass Lounge Access

I would like to extend my sincere appreciation to DragonPass for providing such an outstanding lounge experience. Everything was truly exceptional. Becoming a DragonPass member has proven to be a remarkable decision, and it significantly enhanced the comfort and quality of my travel.

My family and I had a wonderful time in the lounge. The atmosphere was calm and welcoming, the service was attentive, and the overall environment made our journey far more enjoyable. From the comfort of the seating areas to the food, amenities, and hospitality, every detail reflected a high standard of care and professionalism.

Thank you, DragonPass, for delivering such an excellent service. We look forward to enjoying this level of comfort and convenience on our future travels as well

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Its great once you get in but every…

Its great once you get in but every time I try to use it I have to wait for 30 minutes or more. Mine’s free with my bank account but I’d never pay directly for it with the risk I wouldn’t get in

21 de novembro de 2025
Avaliação não solicitada
logotipo da Dragonpass

Resposta da Dragonpass

Dear Caroline,
Thank you for taking the time to share your experience with us.
We truly understand how frustrating it can be to wait for extended periods, especially when you are looking forward to enjoying the lounge.
Your feedback is important to us, and we sincerely apologise for the inconvenience this has caused.
To better understand the situation and work toward improving your experience, we have requested some additional details from you. This will allow us to reach out to you directly and discuss the situation in more depth.
We appreciate your patience and cooperation.

Best regards,
Dragonpass Customer Experience Team

Avaliado com 1 de um total de 5 estrelas

In a few couple of months it is almost…

In a few couple of months it is almost impossible to use this membershio and go to the lounge due to the lounges being overcrowded, I even had to be on the wait list, it starts to feel like it isnt even worth it and I would have better experience in airport restaurant, very disappointed.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Dragonpass

Resposta da Dragonpass

Dear Michaela,

Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience you have experienced in accessing the lounges. We fully recognise that overcrowding and extended wait times can significantly diminish the comfort that our membership is intended to provide.
To enable us to address your concerns thoroughly, we have requested additional details from you. Upon receipt, we will contact you directly to gain a deeper understanding of the circumstances and explore the options to improve your experience.
Your feedback is invaluable in helping us enhance our services, and we appreciate your patience as we look into this further.

Kind regards,
Dragonpass Customer Experience Team

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