DragonVapourUK Avaliações 

107
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered istick power 2c a week ago and not received any contact from seller ? I've gone through the process of age verification but coming back as failed made several attempts at this and again all fa... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered vape juice x4 bottles with express delivery off the website and got a email next day saying it's been cancelled with no explanation and to be refunded.... That was 7 days ago still waiting for... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible company. Still not received my items I ordered & I've emailed them about 4 times to ask for a refund. MY ADVICE IS DONT BUY ANYTHING FROM THEM AS THEY DONT SEND YOU WHAT YOU ORDERED, DONT REF... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative opt... Ver mais

Detalhes da empresa

  1. Loja de vaporizadores

Informação fornecida por fontes externas variadas

Dragon Vapour offers over 60 brands of premium e-liquids plus a huge range of hardware that is suited to both users who are just starting out and for more advanced users. Furthermore, Dragon Vapour also offers different lines of CBD that can either be ...


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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1,8

Todas as avaliações

(107)

0 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Item ordered and payment accepted

Item ordered and payment accepted, only for a refund to be issued 12 hours without explanation. On contacting them by telephone, I was advised the item was probably out of stock - it's still showing on the site as being available, so I've no idea what's going on there.

29 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Always excellent customer service shown…

Always excellent customer service shown by this company. Any time there has been a problem with my order (such as something being out of stock) they have always rang me to arrange an alternative option.

Their mystery 'value' boxes are awesome! I've ordered multiple times and have not yet received anything that I didn't like!

18 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Legends

End of line stock on my existing order but the happy gent that rang me, offered an alternative and still got it to me in good time, wealth of knowledge, unbelievably helpful, highly recommend

4 de abril de 2023
Avaliado com 1 de um total de 5 estrelas

a terrible experience

I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned , I did not find anyone cooperating with me to replace the product, I did not even ask for a refund money, I only asked to replace it, a terrible experience

12 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

a terrible experience

I purchased a product, and I did not know that it was prohibited in the country in which I reside, and when it was returned to you, I did not find anyone cooperating with me to replace the product, I did not even ask for a refund, I only asked to replace it, a terrible experience

12 de janeiro de 2023
logotipo da DragonVapourUK

Resposta da DragonVapourUK

Dear Adham,

Thank you for your review and we're sorry we didn't meet your expectations. I've had a quick look at your emails with us and can confirm that we responded to every email you sent to us. As your order was rejected by international customs in your country, there was nothing we could do because any replacement would also have been rejected.

Apologies.

Kind regards,

Dragon Vapour

Avaliado com 5 de um total de 5 estrelas

No complaints here

No complaints here. These guys are great! On a side note i disliked 80 percent of the new products i ordered but thats not their fault. So frustrating as thats my normal percentage, around 2 or 3 out of 10 all like ahhhh

2 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

never return my money

never return my money, never answer

11 de junho de 2022
logotipo da DragonVapourUK

Resposta da DragonVapourUK

Hello,

Thank you for your review. We've looked into this case and we can see that we responded to the initial email which stated that as you had violated our terms and conditions and your own national requirements, you essentially invalidated your consumer agreement with us. Since then, you have proceeded to copy and paste the same email in excess of 15 times within 10 minutes. We have responded to one of these emails with a similar response to your initial email. However, we do not have the resources to duplicate these responses to all of your replica emails.

We're sorry your experience wasn't to the standard you expected and your feedback will be used to improve our services.

Kind regards,

Dragon Vapour

Avaliado com 1 de um total de 5 estrelas

Order cancelled with no correspondence

Order cancelled with no correspondence, had to chase up a reason after PayPal notified me of a refund

25 de fevereiro de 2022
logotipo da DragonVapourUK

Resposta da DragonVapourUK

Dear Nick,

Apologies for this. We can see from your our emails that we did send you an email shortly after your order was refunded with a reason as to why it cancelled. In this very rare scenario, we were unable to fulfill your order so an immediate refund was issued as we didn't want to hold onto your funds and didn't want you waiting longer than necessary to receive your money back.

Thanks,

Dragon Vapour

Avaliado com 5 de um total de 5 estrelas

A really pleasant shopping experience

A really pleasant shopping experience, outstanding customer service and a really quick dispatch and delivery. Can't fault DragonVapourUK, will definitely be a returning customer.

7 de dezembro de 2021
logotipo da DragonVapourUK

Resposta da DragonVapourUK

Thanks for the fantastic review and feedback David. We're glad you enjoyed your shopping experience with us.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Was overcharged and they messaged me and refunded it before I’d even noticed. Hermes were taking a while with my first shipment so the 2nd was sent out with Royal Mail first class. Couldn’t have been more efficient with helping me and keeping me updated. Fantastic service.

26 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

I ordered 11x10ml of Nicotine Salt

I ordered 11x10ml of Nicotine Salt.
I received only 10 pieces instead of 11 even written on the order.

Decided to turn my 2 stars into 5 stars to that warm response from the staff willing to fix a minor issue.

26 de novembro de 2021
logotipo da DragonVapourUK

Resposta da DragonVapourUK

Dear Nick,

Apologies for this. Could you please email info@dragonvapour.com, stating your order number and we’ll get this issue solved for you asap.

Kind regards,

Dragon Vapour

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