I wish I had read the review before contacting this company Hey lu, engineer Robbie come at 17.11 instead of 1.00 or 1.30 pm. The work should have not taken more then half an hour , taken 1 1... Ver mais
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Veja o que dizem as avaliações
We found drain busters online after we noticed the drains blocked and overflowing, within a hour of calling them their engineers arrived with all the equipment needed. Their engineers were very polite... Ver mais
A empresa respondeu
Terrible experience. Wish I’d read these reviews first. Double charged for 2 workmen when only one was needed and the other sat in the unbranded van. Would not leave until I’d paid by bank transfer.... Ver mais
Added second man unnecessarily to cost. £220 for 20min jet wash into access point in front garden which didn’t clear blockage. Wanted same fee again if we crossed over half hour mark to investigate fu... Ver mais
Detalhes da empresa
Escrito pela empresa
We are Drain busters. Here for all of your plumbing, heating and drainage needs! Our drainage company is in the sewage industry where we operate an emergency callout system, as well as planned maintenance for drains and sewers. We provide CCTV drainage surveys, we specialise in clay and pitch fibre drainage system replacement, along with full excavations repairs. We are a company of several engineers providing services 24/7 available to cover immediate interventions in different areas of the South of England. We use specific marketing strategies to identify customer needs and determining how best to meet those needs and we operate with online advertising platforms to reach as many customers as possible, residential, commercial, schools and councils. We are ahead of our competitors by offering only the best services with guaranteed quality of workmanship at the best prices on the markets
Informações de contato
19 Seymour place , W1H5BG, London, Reino Unido
- 08002336767
- info@drain-busters.uk
- drain-busters.uk
1,7
Muito Ruim
73 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AVOID!!!!!!!!
Absolutely awful staff, awful work done. Overpriced. AVOID!!!! If I were you I wouldn’t even acknowledge this as even an option. AVOID AVOID AVOID!!!!
9 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
"I strongly urge potential customers to reconsider their patronage of The Vapour Room - Thor Juice. It has come to my attention that the business practices of this company may not meet the ethical standards expected in the industry. This company is atrocious, the owner is so rude and foul. They have serious Allegations to defend, exploiting small businesses like Drainbusters who were called out by these charlatans to unblock a drain, we unblocked there drain and then they started to accuse us of all kinds of false accusations, because they think £297 plus vat for 1 hours work including 2 engineers, a fully equipped van and with the latest technology, was to much. Calling a company up to unblock your drain, and then wanting their services free is deeply troubling. Has anybody else fallen victim to this OWNER?
Please reach out to us.
Moreover, the company's approach to fabricating claims damages not only their credibility but also the reputations of others.
Additionally, there is a noticeable issue with the authenticity of the customer reviews posted under this company's profile. For instance, a reviewer named Francesca Webster, who is a member of staff at the vapour room Thor juice, who has posted only two reviews— one 1 star for Drainbusters and now 1 for her own company here for you all to see, it’s literally laughable, how this company use there own staff to write them 5 star reviews.
"I urge the public to scrutinize the reviews for The Vapour Room - Thor Juice. Upon detailed inspection, it appears that negative feedback about our services comes exclusively from individuals who are employees of this company. This deceptive practice is not only unethical but also manipulative, as it seeks to mislead potential customers with contrived five-star reviews.
For transparency, I encourage everyone to independently verify the reviewers associated with these practices:
- Alice Swann
- Dan
- Katy Webster
- Francesca Webster
Such actions are a clear breach of trust and professional ethics. The owner of this business should reflect on the seriousness of these actions, which compromise the integrity of genuine customer feedback. It's critical that consumers are aware of these tactics, which are intended for personal gain at the expense of truthful communication."
Very questionable circumstances—raises significant doubts about the legitimacy of all reviews. This pattern suggests a manipulation of reviews to possibly mislead prospective clients. I think all there positive reviews are fake.
Buyers should be vigilant and consider these serious accusations when evaluating their options. Engaging with a business that potentially operates with such disregard for professional ethics could pose a risk to your own interests."
P.s
"This company will soon face the full extent of legal repercussions for their actions. It has come to our attention that four fraudulent reviews have been posted on our Trustpilot page, each purportedly from members of their staff. Be assured, each individual involved in this deceitful practice will be subject to strict disciplinary measures. We take these matters extremely seriously and are committed to maintaining the integrity of our business practices. Legal action is imminent, and those responsible will be held accountable."
BE WARNED 🚨
Drunk and disorderly
The company I work for used Drain Busters for a simple job and here is how it turned out.
The doorbell rang and I answered the door to a chap who said he was here to look at the drains, I asked him to wait a moment whilst I fetched the company owner to clarify this and to walk him through what they needed doing, he immediately stopped me and demanded to know who was paying. I again said to the gentleman to hold on whilst I grabbed the company owner and that they would be responsible for this. Unprofessional but forgivable.
I continued with my day whilst having brief interactions with the gentleman in question, in which it became apparent that he was intoxicated due to his aggressive and inappropriate behavior and smelling alcohol on him whilst standing a short distance from him. Whilst I was trying to get on with my own work, I heard him demanding to one of the owners family friends that he 'needed to use the fu***** toilet now' whilst the family friend politely said he would have to wait for the owner to show him where the loo was when he had finished whatever he was doing. Me, wanting to save the friend from the lovely conversation, went through and collected the gentleman to show him where the loo was.
Whilst walking through the hallway and the gentleman being overall aggressive and obnoxious towards me, we walked past a female colleague of mine who the gentleman took a shine to. Looking her up and down, head to toe he proceeded to attempt to 'flirt' with her, making her feel objectified and uncomfortable. She proceeded to show zero interest yet the gentleman he is, continued anyway.
After using the loo, he continued his attempts with the female colleague in question and after a short while decided he should probably go outside and continue doing what he was actually here to do, a job. I checked with my colleague to make sure she was ok, which she was not, so I decided to have a word with the gentleman myself.
I found the gentleman slumped against the wall by the front door, I told him that he has just made our staff feel extremely uncomfortable and that he should concentrate on doing the job he is paid to do rather than objectifying women. He, to his credit, attempted to apologise however I was not really interested due to his unprofessional manner from the start and especially as the closer he got to my face, the more I could smell alcohol on his breath so I just asked him to get on with his work. Over £300 later for a simple fix and a job not so well done, drain busters were on their merry way.
The company owner proceeded to call drain busters and notify them as to what had happened, the person who they spoke to came across understanding and helpful and promised a full refund, however here we are nearly three weeks and multiple phone calls later with no refund, extremely dissatisfied customers and employees who come to work to earn a wage feeling belittled and uncomfortable.
4 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
"I strongly urge potential customers to reconsider their patronage of The Vapour Room - Thor Juice. It has come to my attention that the business practices of this company may not meet the ethical standards expected in the industry. This company is atrocious, the owner is so rude and foul. They have serious Allegations to defend, exploiting small businesses like Drainbusters who were called out by these charlatans to unblock a drain, we unblocked there drain and then they started to accuse us of all kinds of false accusations, because they think £297 plus vat for 1 hours work including 2 engineers, a fully equipped van and with the latest technology, was to much. Calling a company up to unblock your drain, and then wanting their services free is deeply troubling. Has anybody else fallen victim to this OWNER?
Please reach out to us.
Moreover, the company's approach to fabricating claims damages not only their credibility but also the reputations of others.
Additionally, there is a noticeable issue with the authenticity of the customer reviews posted under this company's profile. For instance, a reviewer named Francesca Webster, who is a member of staff at the vapour room Thor juice, who has posted only two reviews— one 1 star for Drainbusters and now 1 for her own company here for you all to see, it’s literally laughable, how this company use there own staff to write them 5 star reviews.
"I urge the public to scrutinize the reviews for The Vapour Room - Thor Juice. Upon detailed inspection, it appears that negative feedback about our services comes exclusively from individuals who are employees of this company. This deceptive practice is not only unethical but also manipulative, as it seeks to mislead potential customers with contrived five-star reviews.
For transparency, I encourage everyone to independently verify the reviewers associated with these practices:
- Alice Swann
- Dan
- Katy Webster
- Francesca Webster
Such actions are a clear breach of trust and professional ethics. The owner of this business should reflect on the seriousness of these actions, which compromise the integrity of genuine customer feedback. It's critical that consumers are aware of these tactics, which are intended for personal gain at the expense of truthful communication."
Very questionable circumstances—raises significant doubts about the legitimacy of all reviews. This pattern suggests a manipulation of reviews to possibly mislead prospective clients. I think all there positive reviews are fake.
Buyers should be vigilant and consider these serious accusations when evaluating their options. Engaging with a business that potentially operates with such disregard for professional ethics could pose a risk to your own interests."
P.s
"This company will soon face the full extent of legal repercussions for their actions. It has come to our attention that four fraudulent reviews have been posted on our Trustpilot page, each purportedly from members of their staff. Be assured, each individual involved in this deceitful practice will be subject to strict disciplinary measures. We take these matters extremely seriously and are committed to maintaining the integrity of our business practices. Legal action is imminent, and those responsible will be held accountable."
BE WARNED 🚨
Rob & Martin were absolutely superb
Rob & Martin were absolutely superb. They visited within an hour or two after my call and within one hour, they solved the issue, cleared up the area and the corridor and left the place in great condition. Highly highly recommended!!
23 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Thank You for Your Glowing Review!
Dear Colin
Thank you so much for your enthusiastic feedback! We're delighted to hear that Rob and Martin were able to address your issue swiftly and effectively. Our team prides itself on providing prompt, thorough service, and it’s wonderful to know that their efforts left such a positive impression.
We greatly appreciate your high recommendation and are here for you should you need our services in the future. Thank you once again for choosing us and for taking the time to share your experience.
Warm regards,
Mark
Customer Service Team
I recently hired Drain Busters to clear…
I recently hired Drain Busters to clear my downpipe gutter, and it was an absolute disaster from start to finish. They arrived three weeks ago and managed to get their drill stuck in the ground, resulting in them having to dig up a meter square of tarmac around the down block. Not only did they leave a gaping hole in my driveway, but they also left the entire area in a mess. To add insult to injury, they charged me a whopping £280 for their shoddy work.
But the nightmare didn't end there. The day after, they texted me with an outrageous quote ranging from £2,500 to £8,000 to complete the job. As if that wasn't bad enough, they offered to fill the hole for free in the short term until I could afford to fix it. However, it's been three weeks, and they've made no effort to follow through on their promise.
Despite my repeated requests for them to come and tidy up the mess they made, their response was utterly unacceptable. They claimed they could only come when they were in the area because traveling too far wasn't worth their while. As a so-called professional company, Drain Busters should understand that we have three young children and leaving our property in such a state is completely unacceptable.
Their constant complaints about losing money on the job and blaming me for the downpipe being broken only added insult to injury. It's clear that Drain Busters is not a company that cares about its customers or the quality of its work. I urge anyone considering their services to steer clear and find a more reputable company.
3 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Garry,
We at Drain Busters wish to address your review and clarify the facts surrounding the service we provided. We confirm that we unblocked your drain for a fee of £239 + vat. The invoice issued to you reflects only the unblocking service, and it explicitly does not include any additional quotes or future work commitments. We can prove this, as it’s very transparent.
Regarding the quotes ranging from £2,500 to £8,000 that you mentioned, these were communicated directly to you via text messages from the engineer. These communications were made independently of our company procedures, as the engineer was responding to your request for a non-disclosed cash transaction. This kind of conduct is against our company policy and is regarded as a serious breach, equating to an attempt to defraud the company—a criminal offense, which we intend to immediately report.
It has come to our attention that all subsequent interactions about the issue were directed to the engineer and not through our official communication channels/office, which has led to significant misunderstandings and mismanagement of the situation. At no point were these communications reported back to our customer service team or management, hence the company was unaware of your ongoing concerns regarding the site condition.
Your review suggests misconduct and dissatisfaction primarily stemming from unauthorized dealings with the engineer rather than the services commissioned through Drain Busters. We take these allegations seriously and are conducting an internal investigation to address and rectify any professional misconduct by our staff.
We are committed to resolving legitimate grievances and would have appreciated the opportunity to address this issue directly had it been brought to our official attention. We recommend that any further disputes be handled legally to ensure a fair and just resolution for all parties involved. Drain Busters remains dedicated to providing high-quality, professional service and deeply regrets any misunderstanding that has occurred.
Regards
Drain busters
Afraid the service wasn’t as good as…
Afraid the service wasn’t as good as expected. The first crew came back three times and the second visit included a chemical flush. However a week on and it was clear the blockage was not cleared as flushing the toilet caused the Bath to gurgle and water to rise into the bath. Called again and Martin and Rob turned up a few hours later. They did a really diligent job and fully appreciated that having spent £1600 we should have got a better service. Many thanks to Martin and Rob.
18 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Andrew,
In response to your comments, we at Drain Busters want to take the opportunity to clarify and address the concerns raised regarding our service.
Firstly, we acknowledge that the initial attempts by our crew did not resolve the blockage effectively, despite multiple visits and the implementation of a chemical flush. We understand the frustration and inconvenience caused by the continued issues you experienced, notably with the plumbing interactions between your toilet and bath. This is certainly not the standard of service we aim to provide, and we apologize for the initial shortcomings.
We are pleased to hear that the subsequent visit by our technicians, Martin and Rob, met your expectations and that their diligent efforts finally resolved the plumbing issues to your satisfaction. We recognize that the service you initially received for the price of £1600 did not meet the high standards we strive for at Drain Busters, this is why our second visit was fully complimentary. It is always our goal to ensure that all work carried out is thorough and solves the issues our customers face efficiently and effectively.
We appreciate your acknowledgment of Martin and Rob's professionalism and dedication. At Drain Busters, we continuously work to improve our service and the skills of our teams to prevent such instances in the future.
Thank you for bringing this to our attention. We value your feedback and are committed to using it to improve our services. If there are any other aspects of the service you would like to discuss, please do not hesitate to contact us directly. We are here to help and ensure that your experience with us is nothing but satisfactory in the future.
Speedy, Thorough Resolution of Blocked External Drain
I had been let down by another company not fixing an issue. They told me I needed a tanker!! (expensive!) This did not ring true, so I booked Drain Busters for a second opinion. They arrived in about 2 hours. Two men, one hour and water jets fixed a very backed up, blocked external drain. Steve and Zak (Epsom area) were professional, knowledgable and friendly. They also took off shoes when entering the house and left everything clean outside. I would not hesitate to use them again. Thank you!
9 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Katherine
Thank you for choosing Drain Busters and for taking the time to share your experience. We are so pleased to hear that our team, particularly Steve and Zak, met your needs efficiently and professionally. Our priority is to provide trustworthy and effective solutions, and it's great to know we were able to help with your drainage issue promptly.
We're especially glad that you noted the care taken to keep your home clean—that's something we take very seriously. Your satisfaction is important to us, and we look forward to being of service to you again in the future.
Thank you once again for your kind words and for trusting us with your home.
Best regards,
Mark
Customer Service Team
Drain Busters
Had a quote and told they could get…
Had a quote and told they could get here in 90 minutes so thought it was great. They did get here very quickly but When they got here however they told me the quote would be doubled as it was per engineer and 2 were required, even though they did not tell me this on the phone. They did unblock my toilet but told me I had roots in the pipes that needed replacing or potentially the pipes would collapse and it’d be very costly which would cost in excess of £1,000. Due to the cost I said no as we couldn’t currently afford that and lucky I did as we had a second opinion when the toilet blocked again and they told us and even showed us the footage and no roots in sight at all, it was simply due to toilet paper sticking to the u bend blocking up. As a woman who was home alone with her baby I feel like they were trying to take advantage of me. Yes, they did refund me the second engineer cost and very quickly at that however I’ve emailed asking for further information whether they are regulated twice now and heard nothing. I’m concerned how much I would have spent on unnecessary works had I full trusted what they told me.
15 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Becky,
I hope this message finds you well. Firstly, I want to extend our appreciation for choosing our services and for bringing your concerns to our attention.
As part of our commitment to transparent and fair service provision, I would like to confirm that a partial refund has already been processed on your account. This decision is aligned with our policies, designed to balance customer satisfaction with the operational costs incurred in delivering our specialized services. Our team of qualified engineers, supported by the latest technology and equipment, strives to provide exceptional service, which comes at a cost reflective of the quality and expertise we offer.
Regarding the feedback from other companies, it’s worth noting that different professionals may offer diverse perspectives based on their observations and experiences. However, our assessments are conducted with the utmost diligence and are based on the conditions observed at the time of our service. The issue of roots within the drainage system, as identified by our engineers, is a common challenge in our field, and our advice and interventions are tailored to address such issues effectively. We also want to assure you that the choice to engage our services is entirely voluntary.
We operate with integrity and professionalism, ensuring our clients are fully informed and comfortable with the decisions they make regarding our services.Furthermore, we are proud to be a fully licensed and reputable company, dedicated to resolving drainage issues for thousands of clients annually. Our track record speaks to our commitment and expertise in this field. While we empathize with any inconvenience or disappointment you may have experienced, please understand that the refund issued represents our final resolution in line with our service and refund policies.
Should you require further assistance or have additional questions, please do not hesitate to reach out. We are here to support you and ensure clarity and satisfaction with our services.
Thank you for your understanding and for allowing us the opportunity to serve you.
Warm regards,
Mark Office Manager
Blocked kitchen sinks
Obviously having a blockage in a pipe/drain which cannot be sorted with usual home methods, it is a little bit of a lottery as to whom (unless you have a recommendation) to call. I called Drain Busters, the call was answered in good time, and outlined the rates which i agreed. a couple of hours later, Rob and Martin turned up, they were very efficient, and managed to sort the blockage within 30 minutes, and gave us good advice about possible issues with the way our pipework had been installed by the previous owners.
I have nothing negative to report. Thank you Drain Busters.
2 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Mrs sims,
Thank you so much for your positive review and for taking the time to share your experience with us. We're delighted to hear that Rob and Martin were able to address your blockage efficiently and also provide valuable advice on your pipework setup.
At Drain Busters, we strive to deliver prompt and effective service, and it's reassuring to know that we met your expectations. We appreciate your trust in selecting us for your plumbing needs and are glad that we could resolve the issue swiftly. Should you need any more assistance or have any more questions about the advice given or any other concerns, please don't hesitate to reach out. We're here to help!Thank you once again for choosing Drain Busters.
We look forward to serving you in the future.
Warm regards,
Mark
Office manager
Save yourself the time and book someone else
Save yourself a lot of time and hassle by just booking someone (anyone) else! I made an appointment for an engineer to visit for a blocked toilet on Wednesday. Booking was made for Friday as per my request as not an emergency. So far so good and I was told 9.30am Friday. By 11 on Friday, nobody had come so I called. “So sorry, the engineer has had to finish off a couple of bits on a previous job, he’ll be with you soon and call when he’s on his way…” and still nothing. 4pm the office called to say the engineer has had van troubles and won’t be coming but he will be with us 10am Saturday. Ok, these things happen - could have been communicated better but hey ho.
So, having waited in all of yesterday, this morning we were ready for him to come at 10 but…. Nothing. Tried calling the office numerous times, no answer. Nothing all day again.
I called a few other companies and one, Drain Doctors, answered. He was there within 2 hours, fixed the problem fully and for a fair price and was absolutely charming throughout.
Having wasted 2 days waiting for these jokers, I’d advise you not to. Drain Busters are best avoided.
5 de abril de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Kate,
Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologize for the inconvenience you faced with the scheduling and communication issues related to your appointment. It is always our aim to provide timely and efficient service, and it is clear we fell short in your case.
We understand how valuable your time is and deeply regret that we were not able to meet our commitment on this occasion. We acknowledge that our communication should have been more proactive and transparent, especially when unexpected delays arose. Unfortunately our engineers gear box failed on this occasion and his van had to be recovered of the motorway.
Please rest assured that we are taking your comments seriously and are immediately implementing measures to ensure that a situation like this does not occur again. We are reviewing our scheduling and communication processes to make improvements where necessary.
We appreciate the opportunity to address your concerns and would like the chance to regain your trust. If you are willing, we would like to offer you a complimentary service on your next call out. Please contact us at your convenience at,and we will prioritize your appointment.Once again, we apologize for any frustration and inconvenience this may have caused.
Thank you for bringing this matter to our attention.
Warm regards,
Mark
Office manager
Downpipe drainage
Had an issue with one of our downpipes and Drainbusters came out the same day, fixed the problem and advised us of one or two other things we might need to keep an eye on. Prompt, professional and good value. Top job and would recommend without hesitation!
28 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear mr Williams,
Thank you for your wonderful review and for recommending our services. We are thrilled to hear that our team was able to resolve your downpipe issue promptly and provide valuable insights into potential future concerns. At Drainbusters, we pride ourselves on delivering professional, timely, and valuable service to all our clients. It’s gratifying to know that we have lived up to our commitment in your experience.
We appreciate your feedback and are here for any further assistance you might need. Thank you for choosing Drainbusters, and we look forward to serving you again!
Best regards,
Mark
Could not fault the professionalism.
Could not fault the speed that these guys came out, even on a good friday. Very professional and gave us some good information should it happen again. Will recommend to anyone that needs a drain unblocking..
29 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Steven,
Thank you for taking the time to leave us such a positive review. We are glad to hear that our team's response time and professionalism met your expectations, especially on a holiday like Good Friday. Providing our clients with the necessary information to manage future issues effectively is part of our commitment to excellent service. We're pleased that you found this advice helpful. Thank you for recommending us to others; it's the highest compliment we can receive. We look forward to assisting you again should you ever need our services.
Warm regards,
Drain busters
Amazing - Fast, Efficient and Reasonably Priced
Amazing, quick and efficient service.
All of the tools and knowledge needed to find the issue almost instantly and resolved it in a matter of minutes.
Price was also very reasonable.
Thanks again!
26 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear mr Betts
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our service to be fast, efficient, and reasonably priced. Our team takes great pride in having the right tools and knowledge to quickly identify and solve any issue, ensuring minimal disruption and maximum satisfaction for our customers.
Your positive feedback is a huge motivator for us and affirms that we're on the right path. Thank you for acknowledging our efforts. We're here for you anytime you need us in the future.
Thanks once again for choosing us and for your kind words. We look forward to serving you again!
Warm regards,
Mark
Office manager
Drain busters
So expensive and didn't fix it
Really nice guys, but ask for a quote or price up front. When they were already in the house and pressure was on to resolve the blockage, you feel obligated to pay the £45+VAT per person per half hour price, despite one of them generally not doing much at any given time. In addition, there was a hire charge of about £60+VAT per half hour of the kit which confused me because I wasn't hiring equipment, they were just using their tools to complete a job. They tried to unblock the drains but couldn't, so after £350 I still had a blocked drain. The landlord called Dyno-Rod out and they fixed the issue for £145. I genuinely don't think the guys were bad or rogue, they tried their best, just the prices were ridiculously expensive and I wouldn't ever consider using them again.
22 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Tony
Thank you for your feedback. We understand your concerns regarding the service provided and would like to address them comprehensively.
From the outset, we aim for full transparency regarding our rates. This is why we ensured you were informed of our charges not only during our initial phone conversation but also upon our engineers' arrival on-site. Before commencing any work, we also require a legally binding agreement to be signed by our customers, confirming acceptance of our rates. This process is designed to ensure there are no surprises when it comes to billing, allowing customers the freedom to decline our services if they wish.
We pride ourselves on offering a competitive emergency call-out service, which includes the expertise of our two-man teams and the use of fully equipped vans that house the latest technology. Such resources are vital for delivering the high-quality service we promise but do indeed reflect in our pricing. As a legitimate business, we face substantial operational costs, including significant daily investments in marketing to reach those in need of our services.
Regarding the issue with your toilet, it was during the course of our work that we discovered the lack of access, a critical factor in our inability to complete the job as expected. Upon realizing this, and based on your status as a tenant, we ceased operations at your request to allow you the opportunity to consult with your landlord for further actions.
We genuinely aim to resolve any issues our customers face and regret that we couldn’t meet your expectations on this occasion. Our customer service team remains at your disposal to discuss any further assistance or clarifications you might need.
Thank you for your understanding.
Sincerely,
Mark
Office manager
Drain busters
The service offered was excellent
The service offered was excellent, they arrived on time, diagnosed the drain issue and came back the next morning out of our store hours to resolve the problem, to any inconvenience to our business.
6 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Karen,
Thank you for your excellent 5 ⭐️ review, we are very happy to hear these comments and shall be passing them onto the team.
If we can be of any further assistance please get in touch.
Many thanks
Drainbusters
The best drainage engineers by miles!
We own several rental properties and have experience of working with a number of similar drainage companies. Without doubt, our experience with Drain Busters has been on a completely different level.
This time, we had what turned out to be a very complex issue with the drains at our property, resulting in a substantial project to resolve our problem. The two engineers working on the project, Robbie and Ian, were both outstanding. They had to adapt the plans several times as the project developed due to problems that could not have been foreseen. They kept us fully informed at every step and even though the conditions they were working under were extremely tough, we still managed to all have a laugh along the way! In my view, both engineers went above and beyond what could have been expected, working under some terrible conditions and even dealing with the Water Board on our behalf on several evenings after they finished work.
On the face of it, drainage issues are not cheap to resolve, but having experience of working with other companies and understanding all the unseen costs of equipment, travel time etc, Drain Busters are fairly priced.
I hope we never have drainage issues again, but if we do, I will be calling Drain Busters.
1 de março de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Dr Yaxley,
On behalf of my self and all the team here at Drain busters we would like to thank you for this outstanding 5 ⭐️ review, it’s been an absolute pleasure to work for you, thank you for sharing your experience with us, we are glad we met your expectations and we could full fill your drainage needs with precision and professionalism. we shall be passing these comments on to Robbie and ian, and we appreciate your review.
If we could be of any further assistance in the future, please don’t hesitate to contact us.
Many thanks
Drain busters
Very professional from start to the…
Very professional from start to the end. I will most definitely use them again. No problem was too big for them and finished the job to high standard. Thanks
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Daniel,
Thank you so much for this amazing review, we pride ourselves on giving all of our customers the best possible experience. If we could be of any service to you in the future please get in touch.
Regards
Drainbusters
Install Eco Channels For Rain Water
Discovered roof rain pipe leading to soak-a-way outside house didn't actually have a soak-a-way(!?!), so damp coming into living room wall. Had Eco Channels along length of front garden and through garden wall fitted so rain could flow into pavement guttering. Due to bad weather, had to have engineers out for three days with no complaints and an agreed fixed price for the work. Really happy with solution they suggested and Steve seemed genuinely keen to ensure his work would sort out the issue we were having. Definitely restored my faith in builders after cowboys took me for a ride with a garage roof a couple of years ago.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Drain Busters
Good morning Mr Moore,
We thank you very much for our 5 ⭐️ review, here at drain busters we thrive on giving all of our customers the best possible service, we are glad we met your expectations here and restored your faith back in the building industry.
If we could be of any further assistance in the future please don’t hesitate to contact us.
Kind regards
Drain busters
Great if you have a serious issue and know where it ia...
They where great for me as I contacted a couple of other guys and told them everything I tried myself to fix the bad smell in the garden, from opening the manhole and hosing everything clean I also tried going down and pushing it deep... and they all told me the same thing, I will need someone with a high pressure washer or something but they recommend to send a camera down there and check exactly what the problem is... the other guys told me very similar rates and told me straight away it will not be cheap with the camera service the labour and everything so I found this one who said almost the same rates and everything but the camera check is free, now looking at the negative reviews after the fact they were spot on in my garden, two guys came in I told them where not to step and they kept it alright, told me hosing the manhole actually helped the camera, anyway after everything it was a big crack on the side, it was about 560 in total to insert a new sleeve and everything to fix it, it was as I expected and exactly what I've heard from everyone even if it was only a few hours work, for people who are outraged about the prices, its like everything, if you make their life easier they will make yours too... I'm happy with it
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Drain Busters
Good morning Mr Micheal,
We thank you very much for our 5 ⭐️ review, here at drain busters we thrive on giving all of our customers the best possible service, we are glad we met your expectations here.
If we could be of any further assistance in the future please don’t hesitate to contact us.
Kind regards
Drain busters
Great workmanship
After I called the office the lads turned up within half an hour. My drains were overflowing my garden and they sorted it within 45 minuits. Excellent service.
Thankyou drainbusters
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear Samuel,
Thank you for taking the time to write us this lovely review, we are very grateful. We pride ourselves on prompt, exceptional service and were glad we could offer you this type of service.
We are at your disposal any time.
Kind Regards
Drain Busters
Messy driveway
Woke up to find the manhole on my drive way was leaking the unmentionable this was very concerning as I have three dogs and don't want them to get sick.one call to drain busters and 45 minutes later the guys arrived, punctual smart and friendly they unblocked and also cleaned all the residue leaving my driveway looking great again! Very pleased with this service ! Great stuff guys
19 de fevereiro de 2024
Avaliação não solicitada
Resposta da Drain Busters
Dear mrs Walters,
we are really pleased to see this 5 star review, we pride ourselves on fantastic customer service, glad we could assist you so quickly and get your drains unblocked and clean the mess up from your driveway. our engineers are some of the best in the industry.
please don't hesitate to contact us if you need any further assistance
kind regards
Drain busters
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