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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very professional kind and knowledgeable staff. Helped me out with an issue that was resolved immediately with efficiency, and also successfully thorough. Thanks again for your time and amazing effor... Ver mais

Avaliado com 1 de um total de 5 estrelas

Feels a bit bait and switch on their "Christmas Delivery" just to get sales... They ultimately will just generate a shipping label and pretend like they are using a shipment date from USPS however thi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Customer service is efficient but company refuses to accept preloaded Visa gift cards. This makes it impossible to buy for friends or more distant relatives. I truly believe this is because they hop... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Ver mais

Detalhes da empresa

  1. Loja de artigos esportivos
  2. Loja de Equipamentos de Ginástica

Escrito pela empresa

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

292 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Super Surface Super Staff

Very professional kind and knowledgeable staff. Helped me out with an issue that was resolved immediately with efficiency, and also successfully thorough. Thanks again for your time and amazing efforts
Maris O

27 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be careful of the Auto monthly fee...

The product itself is ok....But they automatically enrolled me in a monthly subscription for 16.99. After countless chats I was told that when you buy the product they auto enroll you. I didn't want the enrollment and it took a while to get it cancelled as i bought it as a gift. Not a very ethical place in my opinion would never buy from them again.

10 de março de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Solid customer service

Solid customer service. However, I still haven't received my refund yet. I ordered the wrong ball and needed to send it back, and wanted a refund.

26 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Impressive

What a great concept and they keep improving on it all the time. We have had the one for soccer now for over a year and it really gives a strong foundation. Heck, I'm almost 70 and I'm thinking of trying one of the many programs out. Note I waited to post almost a year to post.

9 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome team !!!

When unforeseen issues happen they are really good with communication and working with you about finding a solution.

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible product (For Basketball)

Horrible product, ball does not register with app for small kids under 10 years old.

You are asked to hit these green boxes in the app with the ball but those boxes are static and don't adjust to child's height. So when you are in the recommended distance the boxes you are asked to hit with the ball are either up to the kid's head or so low that the boxes are bigger than his whole leg.

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Inspiring 🏀

We use the basketball program. My son loves it and I'm so proud of him. I would highly recommend it.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

Thank you so much for the kind words. We’re thrilled to hear your son is enjoying the basketball program and that it’s been such a positive experience. We really appreciate the recommendation and your support.

Avaliado com 5 de um total de 5 estrelas

Customer service gives a great effort

Everyone in customer service made my issues of primary importance and communicate effectively. I appreciate conscientious customer service reps.

3 de janeiro de 2026
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

Thank you for taking the time to share this. We’re glad to hear our Customer Support team made your concerns a priority and communicated clearly throughout. We really appreciate the kind words and your support.

Avaliado com 5 de um total de 5 estrelas

Great for all ages and abilities

We just got dribble up this past week and the boys are loving it! We got it for the twins (age 10) but I love that there are up to 6 accounts included so my 5 year old can join in the fun, too! He’s spent 5 years in the bleachers watching his brothers and now it’s his turn! The bigs are now the coaches and cheerleaders for him too.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

This is such a great story. We love hearing how the whole family is getting involved, especially that your youngest now gets his turn to play. Thank you for sharing this and for being part of the Dribbleup community.

Avaliado com 5 de um total de 5 estrelas

We are just getting started with…

We are just getting started with Dribble Up but loving it so far. Our son was very excited to pass a few levels and we are anxious to see how he grows adding this into his routine!

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

That’s great to hear. We love the early wins, and it’s awesome that your son is already moving through levels. Thanks for sharing, and we’re excited to be part of his progress as he continues to grow.

Avaliado com 2 de um total de 5 estrelas

Having to talk to a live person would…

Having to talk to a live person would be best. I am waiting to get a return label sent to me so that I can return the soccer ball. I wanted to order the basketball.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

Thanks for sharing this. We understand wanting to speak with a live person, especially when you’re waiting on a return label. Our Customer Support team can help complete the return. Please reach out directly so we can make sure this gets handled as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

Got the DU soccer ball for my son for…

Got the DU soccer ball for my son for x-mas. We traveled for the holiday and somehow misplaced the access code card. I emailed DU not expecting a response until the next week. I was shocked when they responded within 5 minutes. Not with a thank you for your email, but with the access code and directions to setup the account. On top of that, my son loves it. I bought a different soccer app that he never liked because there is no interactive instruction or feedback. Can’t wait to see his ball handling improve. LOVE LOVE LOVE DU!!!

26 de dezembro de 2025
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

We love hearing this. We’re glad our team could jump in quickly and that your son is enjoying the experience. Thanks so much for the support and enthusiasm.

Avaliado com 5 de um total de 5 estrelas

Big DU fans!! Highly recommend it!

My 2 sons (11 & 9) use DribbleUp daily, have been for 2+ years and absolutely love it! Their footwork and technical skills have improved considerably and so much of their progress can be attributed to DU! The training sessions are great for all skill levels, the coaches are very engaging and progress tracking is very effective and encouraging! Their support team is also supper responsive should you ever need any assistance! We just got our 2nd DU soccer ball and training mat, I reached out to support and was very pleased with how quickly they replied and provided me the information I was asking for. Thanks DU team for a great product and experience!

26 de dezembro de 2025
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

Wow, thank you for such a thoughtful review. We’re thrilled to hear how much your sons have grown over the years and that Dribbleup has been a meaningful part of their development. It’s great to know the training, coaching, progress tracking, and support experience have all hit the mark. We truly appreciate the recommendation and your continued support.

Avaliado com 1 de um total de 5 estrelas

Deflated within 3 days, without use

Received the ball last week, pumped it up on Monday to have ready for Xmas (Thursday). It was deflated by Thursday…

25 de dezembro de 2025
Avaliação não solicitada
logotipo da Dribbleup

Resposta da Dribbleup

We’re sorry to hear about this experience. That’s definitely not expected, especially with a new Dribbleup product. Our Customer Support team can help review this and arrange next steps. Please reach out to us directly so we can assist.

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