Very professional kind and knowledgeable staff. Helped me out with an issue that was resolved immediately with efficiency, and also successfully thorough. Thanks again for your time and amazing effor... Ver mais
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Veja o que dizem as avaliações
Feels a bit bait and switch on their "Christmas Delivery" just to get sales... They ultimately will just generate a shipping label and pretend like they are using a shipment date from USPS however thi... Ver mais
A empresa respondeu
Customer service is efficient but company refuses to accept preloaded Visa gift cards. This makes it impossible to buy for friends or more distant relatives. I truly believe this is because they hop... Ver mais
A empresa respondeu
What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Ver mais
Detalhes da empresa
Escrito pela empresa
Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Informações de contato
130 New Hyde Park Road Unit DU, 11010-2909, Franklin Square, Estados Unidos
- hello@dribbleup.com
- dribbleup.com
3,5
Bom
292 avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
I had ordered the soccer ball but accidently got the wrong size ball and they were kind enough to let us send back and receive the right size and we are so grateful.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re glad we could help get the right size to you. Thanks so much for sharing your experience, and we appreciate your support.
Feels a bit bait and switch on their…
Feels a bit bait and switch on their "Christmas Delivery" just to get sales... They ultimately will just generate a shipping label and pretend like they are using a shipment date from USPS however this seems to be a house of cards. Ordered on the 18th in the AM, still not in USPS hands as of 7pm Eastern on the 20th.. I refuse to believe that USPS guaranteed or showcased that they'd deliver by Christmas if you got it in their system on the 21st. Again I get trying to get revenue but definitely looks like false advertising.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re sorry for the frustration caused by the delay. Our holiday delivery estimates come directly from USPS. Due to the increased shipment volume, USPS has been skipping some normal scans in an effort to keep packages moving, which can make it appear as though an order hasn’t been received or is not in transit yet.
We appreciate your patience and understand how important timely delivery is, especially during the holidays. If you need help reviewing your order, Dribbleup Customer Service is available via chat and email.
Service is efficient but…
Customer service is efficient but company refuses to accept preloaded Visa gift cards. This makes it impossible to buy for friends or more distant relatives. I truly believe this is because they hope you will forget you are being charged monthly and will be able to bilk you out of money monthly even when the kid stops using the service. Similar to a gym membership! And, of course, this doesn't work with a preloaded Visa.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thank you for the feedback, and we’re glad to hear our customer service was helpful. We do require a valid, ongoing form of payment for purchases and memberships, which may not include preloaded Visa gift cards. We apologize for the inconvenience this may cause.
Memberships can be canceled at any time through the account or with help from Dribbleup Customer Service, and no charges continue once a membership is canceled. If you have questions or need assistance, our team is always happy to help.
Customer Services is A+
I had a minor issue and customer service responded quickly and resolved it right away. Their customer service is truly outstanding!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thank you for the A+ review. We’re so glad our team was able to respond quickly and resolve the issue for you. We truly appreciate the kind words and your support!
Finally received the item!
So I’ve not received my product. The tracking that they sent me says it’s in transit but it’s been in transit since November. I emailed customer service and they sent me another one however the tracking on it states it has not been picked up by the shipping partner. Only a label was created. I would like to review the usefulness of the ball, but I think they just took my money. I hope to be able to come back and change this review if I ever get the product.
Edit : The shipping was slow and the tracking was not accurate. I have now received 2 of the 3 orders they mailed. I believe the first one was lost. After Christmas, I will return with the review about how the ball worked for my grandson.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re sorry for the frustration caused by the delivery timing. According to the carrier, the original order placed on December 2 was delivered on December 11, which is longer than typical. When you reached out on December 10, a replacement was sent and shows as delivered on December 13. If you’re still unable to locate either package, please contact us via live chat or email at hello@dribbleup.com and we’ll be happy to help further.
This is a ripoff
This is a ripoff. Do not order this they are crooks.
We never used this and they do not answer their phone. NOONE will contact you back. I am trying to start a class action suit against them..
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re sorry to hear about your experience. While we don’t offer phone support, our team is available every day through live chat and email, including nights, weekends, and holidays. We’re always happy to help with any issue.
If you can reach out to us at hello@dribbleup.com, we’ll make sure this is taken care of right away.
Very helpful
Very helpful, representatives thoroughly answering questions.
25 de novembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thank you for the great review. We’re glad to hear our team was able to help and answer all your questions thoroughly. If anything else comes up, we’re here and happy to support.
Sending spam email and advertising to…
Sending spam email and advertising to my company, the mail is created under 24h and these spammers sending us ads. Despite unsubscribe, they keep sending us spam, what is wrong with these crappy usa companies, illigal mails is the new normal?have you heard of gdpr, or you want an international legal damage under gdpr?
17 de novembro de 2025
Resposta da Dribbleup
Hi there,
I am sorry for the frustration this has caused. We do not want anyone receiving emails they do not want.
All of our messages include an unsubscribe link at the bottom and using that link will immediately remove that email address from our list. If emails are still coming through it may be tied to a different address that was used previously.
If you would like us to handle this manually please contact us at hello@dribbleup.com with the email or emails you want removed and we will take care of it right away.
Thank you for letting us know.
Can’t go wrong with anything that not…
Can’t go wrong with anything that not only educates but encourages engagement. More touches always equal better results! Great products!
Very happy with everything so far.
5 de outubro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks so much for the awesome feedback. We’re thrilled to hear you’re enjoying your Dribbleup experience and love that you’re staying engaged. Keep up the great work, every session counts! 💪
Horrible, they’ll rake your money and won’t refund
Horrible. We logged in one time and the camera wouldn’t pick up anything so we couldn’t even do the training . I thought I effectively cancelled only to find out I apparently had duplicate accounts and they charged me $16.99 a month for over a year after I cancelled. Cancelling is a pain and they don’t refund anything over 30 days
4 de outubro de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re really sorry for the frustration you experienced. From what you described, a second Membership may have been created under a different email. Only the account holder can create an additional Membership; Dribbleup cannot do this on your behalf.
You can view, manage, or cancel anytime at account.dribbleup.com. Our team is happy to review the situation and help make it right. Please reach out at hello@dribbleup.com so we can assist.
Wanted me to pay in full to get the promo
I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .
22 de setembro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Hi there,
Thanks for sharing your feedback and we’re really sorry for the frustration you experienced with the promo code. We understand how it can feel confusing or inconvenient to complete a purchase without seeing the discount applied upfront.
Unfortunately, we don’t have another way to apply the discount at this time. The only option currently available is to process it as a refund after the purchase is completed.
We truly appreciate you bringing this to our attention. Your experience has been shared with our team to help improve the process moving forward.
Thank you again for taking the time to leave a review.
The Dribbleup payroll team was on it
The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.
7 de agosto de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks for the kind words! We’re so glad to hear our team made things quick and easy for you. If you ever need help again, we’re just a message away. 💪
Excellent customer service
Excellent customer service. I purchased the soccer ball and subscription. My young granddaughter loved it and my daughter agreed that is was a great tutorial but when my granddaughter got bored, I canceled the subscription. The process was very easy to do.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks so much for sharing your experience! We’re thrilled to hear your granddaughter enjoyed the soccer ball and tutorials — and that the cancellation process was easy when the time came. If she ever wants to jump back in, we’ll be here!
I got this soccer ball from Dribble for…
I got this soccer ball from Dribble for my grandson & seeing his face light up was priceless. It’s sturdy, colorful & perfect for hours of fun. Truly a gift that brings him joy!
11 de julho de 2025
Avaliação não solicitada
Resposta da Dribbleup
This absolutely made our day — thank you! We’re so glad to hear the soccer ball brought such joy to your grandson. That smile is what it’s all about 😊 Wishing you both many more fun and active moments ahead!
Love the ball and love the training app
We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.
11 de junho de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks so much for the kind words and thoughtful review. We’re so glad to hear your kids are loving the training and already seeing progress—that’s exactly what we hope for. It also means a lot to hear that our team’s support made a difference through the delivery hiccups. We’ll be sure to share your feedback with the crew.
Wishing your daughter continued success with her footwork and training. Thanks again for being part of the Dribbleup community!
This was purchased as a gift for my…
This was purchased as a gift for my grandson.I just realized they are charging me for a subscription monthly. The box had absolutely nothing in it to activate or know how to use it. Now he would like to begin using it and come to find out he never had anything telling him how to use it! Reputable companies do not do business like this!
DO NOT BUY FROM THIS COMPANY!
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks for your review, and I’m sorry for the confusion and frustration. The Dribbleup Membership begins automatically once the product is delivered, and setup instructions are sent by email to the address used at checkout.
If your grandson is ready to start using it, we’d love to help make sure he has everything he needs to log in and begin training. Please reach out to us at hello@dribbleup.com and we’ll make things right and review any billing concerns as well.
We’re here to help.
This company is criminal
This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!
1 de maio de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re really sorry for the frustration and confusion here. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training in the app. Membership details, including how to manage or cancel, are shared during checkout and in your confirmation email.
There is no fee to cancel, and our team is always available to help. If you’re seeing a charge or had trouble reaching us, please contact us at hello@dribbleup.com, chat with us at dribbleup.com, or reach out in the Dribbleup app. We’re happy to take a look and make sure this is resolved.
So far I am pleased with the product
So far I am pleased with the product. I was aware that I had to pay for a membership as it was mentioned during the checkout process. That can add up overtime so I don't plan on keeping it long term. I just wanted my son to get some practice before joining a league as he has never played soccer before.
30 de maio de 2025
Avaliação não solicitada
Resposta da Dribbleup
Thanks for sharing! We’re glad to hear you’re enjoying the product and that your son is getting in some practice before joining a league. That’s exactly what the Smart Soccer Ball is made for. And yes, the All-Access Membership is required with purchase, but it’s totally up to you how long you keep it. We’re here to support his progress for as long as you need us!
Charged for a Subscription I Never Signed Up For
Just did my taxes and saw a dozen high charges from DribbleUp I never authorized or even noticed until now. The ball was a gift. A physical product. At no point did I knowingly sign up for a subscription—and definitely not one worth hundreds of dollars over time.
They found a way to quietly pull money from my account for months without my knowledge. No warning, no meaningful notification, and no use on my end. Not once. Just steady billing, hidden in the background.
I feel taken advantage of. The charges were high, and the fact that it went this long without any clear consent or communication is unacceptable. Watch your accounts closely—this felt like a trap.
19 de maio de 2025
Avaliação não solicitada
Resposta da Dribbleup
We’re really sorry to hear about this experience. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training sessions in the app. This is outlined during checkout, on the website, and in a follow-up email that includes steps to manage or cancel the Membership.
We understand how frustrating unexpected charges can be, especially if the product was received as a gift. We’d be happy to take a closer look and help make things right. Please reach out to us at hello@dribbleup.com, through dribbleup.com, or directly in the app so our team can assist.
Resposta da Dribbleup
Thanks for your feedback, and we're sorry for any misunderstanding about your Smart Soccer Ball purchase. The All-Access Membership is required with purchase and activates when your equipment is delivered. We include this information on the website, during checkout, and in a confirmation email with instructions on managing your account.
If you have any questions or need help, feel free to email us at hello@dribbleup.com, chat with us at dribbleup.com, or reach out in the Dribbleup app.
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