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DrinkWell Avaliações 

4.325
•
O TrustScore é 4.5 de um total de 5

4,5

Loja de vinhos
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wine not delivered after nearly 2 weeks and no refund either. However, a fantastic lady called Charlotte was immediately on the case (pun intended 😄) helpful and apologetic when I contacted Drinkwell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing. The wine is delicious, ships and delivers quickly and is very reasonably priced. Love the flexible subscription service too! Charlotte was incredible... had a few hiccups which wer... Ver mais

Avaliado com 1 de um total de 5 estrelas

They desperately need to change delivery provider from Evri. Utterly appalling service. Don't expect your order to reach you - mine didn't and I've still been charged. I'm now going to cancel my subsc... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very fast delivery of our favourite - Skinny Brands lager. Like the fact that the boxes are marked as fragile and which way up they should be stacked. There have been a couple of casualties in unmarke... Ver mais

Detalhes da empresa

  1. Loja de vinhos
  2. também em
  3. Cave
  4. Clube do vinho
  5. Distribuidora de Bebidas
  6. Distribuidora de Cervejas
  7. Loja de bebidas alcóolicas

Sobre DrinkWell

Escrito pela empresa

DrinkWell – your premier online destination for 'Better for You' alcohol.

Our specialty lies in offering a curated selection of award-winning wines, beers and spirits that are lighter in calories, sugar and carbs.

We believe in transparency and so we provide comprehensive nutritional information for every product we offer.

Whether you're watching your calorie intake or simply seeking a cleaner option, DrinkWell empowers you to make informed decisions without sacrificing enjoyment.

🥂Join us in raising a glass to better choices.

🤝 Already part of our amazing community? Refer your friends here today: https://drinkwelluk.com/pages/refer-a-friend

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(4.325)

18 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

TERRIBLE

TERRIBLE
Quick to offer discounts that simply do not materialise at checkout, I would not recommend this company

10 de abril de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Didn't listen to the customer

The delivery of 12 bottles cones with far too much packaging and is really too heavy in one box. Also there is a particular wine i did not like in the bundle that i asked be replaced with any of the others. This did not happen. I have now cancelled my subscription and am ordering directly from SLW company which is cheaper by £18

30 de março de 2025
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Resposta da DrinkWell

Many thanks for your review, Linda.

We're sorry to hear that one of the wines aren't quite to your taste within a pre-built case. Our team have been in touch with you to attempt to resolve this by creating a bespoke case for you instead however they have unfortunately not heard back as of yet.

The email may have landed in your junk, so be sure to check there. They have emailed again today with the hope you receive this one.

Avaliado com 3 de um total de 5 estrelas

Would have given a higher score but I…

Would have given a higher score but I am afraid the courier company you use ruined what would have been a seamless order. I’m afraid to say they have a bad name for a reason. As a result of their inefficiency we missed the opportunity to taste test this wine as planned.

1 de abril de 2025
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Resposta da DrinkWell

Many thanks for your review, Debbie.

We've taken a look into this and can see that your order was placed just before 4pm on 1st April and shipped by our warehouse and passed to the courier on 2nd April, with delivery then taking place on 4th April.

As Standard delivery was selected on your order, we advise to allow 2-3 working days for delivery. We aim to dispatch all orders placed prior to 12 noon weekdays, on the same day and anything after this time within 24 hours.

If a faster delivery is required, we advise to opt for our Express delivery service which promises delivery within 1-2 working days.

We hope this information is useful, if you have any questions for the team, please get in touch with Customer Care - hello@drinkwelluk.com as we would be more than happy to assist!

Avaliado com 5 de um total de 5 estrelas

A good find.

This is delicious wine,smooth and tasty while being lower calorie.
The order was executed well with good communication and speedy delivery.

29 de março de 2025
Avaliado com 1 de um total de 5 estrelas

The wine is poor quality

The El Ninot de Paper Grenache Shiraz wine is poor with very little body and an acidic aftertaste. It will be used for cooking only.

21 de março de 2025
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Resposta da DrinkWell

Many thanks for your review, Steve.

We're very sorry to hear that this wine wasn't quite to your taste - our team will be in touch to assist further with some recommendations for you.

Avaliado com 2 de um total de 5 estrelas

I only received 12 bottles when I…

I only received 12 bottles when I ordered 13. I emailed and received a ticket number and then 4 days later the missing bottle of wine arrived with no response, no explanation, nothing. Was disapointed with the customer service.

13 de março de 2025
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Resposta da DrinkWell

Many thanks for your review, Pixie.

We're sorry to hear this. It seems that this was due to the parcels being accidentally separated within the DPD system, this had then caused a delay with the second parcel containing your final bottle of wine.

Our Customer Experience Manager emailed you on Tuesday 18th March at 11:19am regarding this matter, however this email may very well have landed in your junk or spam folder - apologies if so!

Please rest assured that we reply to every email we receive, so if you can't see a response from us, always check your junk folder.

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