I called customer service about a faster delivery and they really helped me get the 4 wheel dune buggy in time for my grandsons bday!! Nit one other company i researched had a phone # let alone a cust... Ver mais
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Veja o que dizem as avaliações
I purchased a ride-on battery powered car from a local sports store. Unfortunately, the car ran once and then would no longer start. I contacted customer support, serviced by dti direct, and cannot sa... Ver mais
Wire is not long enough on the steering motor part and there’s a pinch wire in the steering wheel.. I bought a steering motor and a steering wheel, But both is defected I sent Pictures in a previous e... Ver mais
The tractor worked (ok) for about two months and then just stopped working altogether. Main problem was electrical issues. When you press the gas pedal the tractor will no longer run. The horn, lig... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to our online hub, a one-stop destination for all your kid’s adventurous needs. This is a place where dreams meet reality, where your child’s imagination turns into action. We offer a wide range of products, from motorized scooters to rugged cars, designed to spark joy and create lasting memories. Our site is not just an e-commerce platform but an interactive, user-friendly playground. It’s easy to navigate with clear categories and high-quality visuals to give you a real sense of the product you’re purchasing. The purchasing process is straightforward and secure, ensuring a smooth shopping experience from start to finish. But we’re not just about selling products. We take pride in our top-notch customer service. Whether it’s helping you choose the right product, answering your queries, or promptly resolving any issues, we are committed to making your shopping experience enjoyable. Our customers’ feedback speaks volumes about our dedication. Quick delivery, quality assurance, and proactive customer service are some of the many reasons our clients keep coming back. So why wait? Embark on an exciting journey of shopping with us today. Shop Now!
Informações de contato
3778 Milliken Avenue, Eastvale, California, EE. UU., 91752, Mira Loma, Estados Unidos
- (855) 374-7836
- info@dtidirect.com
- dtidirect.com
3,6
Bom
75 avaliações
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The 4 seat 24 volt Freddo ATV was…
The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.
4 de novembro de 2022
Refused to send replacement parts and insurance will not cover
Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.
30 de agosto de 2022
I didn’t get my monster pallet like I…
I didn’t get my monster pallet like I purchased. You sent a 6”x6” mystery box!!you guys are a total scam! I’m reporting you guys!
27 de outubro de 2022
DTI is a great company to work with
DTI is a great company to work with. They have quality products and outstanding customer service.
26 de outubro de 2022
The dune buggy I bought was damaged and…
The dune buggy I bought was damaged and I was told from everyone I called to email the company which I did but most of the time I couldn’t even get through. Then the bolts and nuts that were supposed to be in a bag were connected to the buggy already as if it were damaged and someone just took it back and like the company just shipped it to us to get rid of it. The box was destroyed trying to take it out so we had to find a new box for it. It was a nightmare.
3 de outubro de 2022
The trike is slower than an old lady
The trike is slower than an old lady, kid does not like it . No way to return it since I bought it 2 months in advance of his birthday to make sure it was on my hands, return policy was only for 30 day. I am stuck with useless 350 dollar toy
19 de setembro de 2022
Had exactly what I needed
Had exactly what I needed, delivery was on point. Definitely recommend to anyone
9 de maio de 2022
Great products
Great products, great prices and one of the best Customer Support i know.
18 de maio de 2022
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