du Avaliações 1.972

Scammer this company

If I could rate negative 10 I would. My prepaid annual subscription failed to automatically renew despite more than enough money in recharge account and set to auto renewal. Two visits to shop front in the mall, 3 calls to customer help line (twice referred to chatbot).
“Probably an IT issue, someone will call you within a couple of days”.
Just hopeless!!!
App takes your money instantly and no service.
Avoid if at all possible.

AVOID AT ALL COSTS...

I signed up for the 5g wireless internet package. The internet drops out completely most nights and I can never speak to an agent or file a complaint on their Du app. I have been trying to leave for almost a week now. When I finally got through to an agent today, she hung up on me... This is possibly the worst customer service experience I have ever seen. Shocking...

Hugely disappointed with the service of the executives.

Du is a licensed scam company in UAE where they scam their cleints with telecommunication services. They charge you excessive exit fee which is most expensice in world. They Charge 313dhs(85$) for basic home wifi for a month but they will ask for lot of additional charges when you want to cancel this plan so please be careful when taking any DU service.

Yesterday I recharged 110 AED for my telephone number. Nothing happened. I continue without charge. The company no offer a good customer service. If you call to 0 55 567 8155 they ask you to select English press 2. Nothing happen, they continue speaking in Arabian and repeating in english press 2... No solution...

I received call from du broker and he told me sir we or activet du postpaid plan on your sim and we will give you 1 device on installment but after postpaid plan activation I asked broker when I can get device he said sorry your ineligible to get device then I said cancel my postpaid plan he said you need to pay for 1 month then you need to go du office and cancel

the wriest network ever

Whether you are someone new to Dubai or have been living here for a while, do not EVER make the mistake of getting any services from Du. It's by far the worst telecom company not just in Dubai but in the world. I've been in Dubai for 6 years and have trusted Etisalat for the first several years and had virtually no issues. I made the fatal mistake of switching to Du only to be dealing with constant nightmares and headaches from them. Amongst the many problems I have faced, the ones below are seriously considered worth mentioning in hopes of deferring any future potential customers to consider and to avoid Du at all costs:

1. Simply put, they mislead and scam you with their products. They offer you one thing and provide something completely different. I am currently facing a severe issue with my internet plan despite making multiple attempts to fix it. I am paying for 800mbps internet speed and receiving less than 400mbps. Despite complaining about this for months, nothing is solved. Every problem or concern gets deflected or passed around like a ball.

2. To some extent, their customer center represents a scammer call center. They are incredibly unqualified, untrained, and have no idea how to assist customers. Any time you want to speak with someone about an issue, be prepared to feel defeated and even more frustrated.

3. Everything about this company is broken. Their system, their policies, they customer service, their products. EVERYTHING. It's even more shocking that a country like the UAE would even allow this level of standard when the country upholds its standards in all other facets of industries, so I respectfully hope that something can be done so disallow this level of abysmal service.

Long story short, avoid Du like the plague. It will only bring frustration and headaches.

Absolutely the worst!
Multiple issues with data connection, customer service not willing to help, they make you jump through hoops saying it is not their department (even tho you select the correct one when calling), every time you call they say they will raise the complaint, the next day you receive the message that it is resolved but the issue remains, they push you to WA chat when you call and they could help on spot, i’ve been told technical team will come to my location to check my issues but after waiting for 2 days i am told on the phone first that it will take 15days AND THEN she said it will take 24-48 ***DAYS*** for them to just take care of my complaint NOT TO RESOLVE IT TO CHECK IT.
Useless and avoid it at all costs

I have never experienced anything this bad from a telecom company in my life.

I tried to cancel my plan with du multiple times, through the app, by phone, and through customer support. Every single time I was sent in circles:
“Do it in the app.”
“Call this number.”
“Go to a store.”
“Only from the registered number.”
“Only online.”

No one actually cancels it. They just delay, redirect, and make it as difficult as possible so they can keep charging you.

This is not customer service — this is a cancellation trap designed to prevent customers from leaving.

The support team is completely useless. They don’t solve anything, they just copy-paste scripts and bounce you between departments. You can spend hours on the phone or in chat and still end up with nothing done.

What makes this even worse is that du continues to charge you while pretending they are “processing” your request. This feels intentionally misleading and borderline fraudulent.

I have dealt with many companies in different countries — du is by far the worst.
No accountability.
No transparency.
No real support.

If you are thinking of signing a contract with du: don’t.
Once they have your money, you’re trapped.

Avoid this company at all costs.

اسواء شركة اتصالات .. يقولون كلام و يصير كلام ثاني .. يوعدون الزباين و يخلفون الوعد .. مشترك في بطاقة بركتنا من تاريخ 22 شهر نوفمبر و لليوم ما تفعل الخصم .. نظام سيء و خدمة اسواء
0505198500

If there is a review lower than 1 star I would use that. DU branch on IBN BATTUTA BRANCH especially abdelmoheim elgabrony. YOU’RE SO SARCASTIC. YOU PROMISED ME 24HOURS ACTIVATION AND WHEN I CAME BACK AFTER COUPLE OF DAYS BECAUSE ITS NOT ACTIVATED. YOU TOLD ME THAT THE SIM WILL NOT BE ACTIVATED. SO WHAT IS THE PURPOSE OF YOUR PROMISE THAT IT WELL BE ACTIVATED WITHIN 24HOURS, YOU PUSH THE MOST EXPENSIVE PLAN EVEN THOUGH I KNOW YOU HAVE MORE
PLANS LESSER THAN THAT. YOU’RE BEING SARCASTIC. DONT WORK IN CUSTOMER SERVICE IF YOU’RE SARCASTIC PERIODt!!!

Worst customer service l’ve ever had. Harassed by sales team to renew contract. Different info provided by all. Shockingly bad. Technicians are awesome. The rest of the team completely avoid where possible

Even one star is too much for their services, I spent literally a month back and forth with them to install a new package, every time there is an issue, every time they can’t solve it, I told them to change the account from my dad’s number to mine they couldn’t after many calls, they called for the package change literally they call everyday to verify with my dad and me and no technicians are sent to fix the problem. They cut the internet service now and literally made me wait 2 days.

Worst Telecom provider in the UAE, avoid at all cost. I would give 0 stars if I could.

They are scammers dont make any transaction my money is stuck more than 35 days they dont have any office

The du network has the worst network connection all over in the world i think they say while we are buying they say fastest network in UAE with best plans but we will not even get the network to load a web page literally i was waiting to load 5 to load this page to write a review the worst ever network in world back in my home country it’s very fast very affordable even though we are paying more money we aren’t getting any value for our money totally disappointed with du not only one day almost every day it’s same

Worst compagny ever, for internet speed and for support (inexistant)