Muhammad Yusuf very pleasant and well spoken always on hand to answer any questions, assuring and goes above and beyond to help make things happen I’m also a returning customer and will be returning... Ver mais
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Good customer service, prompt responses and helpful agent. They were able to customise my package as needed. There was a little misunderstanding about the hotel star rating but it was resolved throug... Ver mais
Brother Harris was a great help and gave us all the information needed and answered all our questions. Would definitely recommend travelling with Dua Travels.
Thank you brother Rumman who assisted us from the start, in booking and supporting us all throughout our ummrah trip. He is always helpful and professional. I would highly recommend Dua Travels and th... Ver mais
Detalhes da empresa
Escrito pela empresa
Dua Travels is one of the most trusted travel agencies in the UK for Hajj and Umrah packages. We offer the best deals on flights, hotels, visas and transportation — all included in our packages. Contact Us 0203 097 1507 - 0740 789 7415 - sales@duatravels.co.uk
Informações de contato
B55 Northbridge House, Elm Street, Burnley, BB10 1PD, Manchester, Reino Unido
- 0203 097 1507
- sales@duatravels.co.uk
- duatravels.co.uk
4,8
Excelente
204 avaliações
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Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First Umrah Package with Dua Travels
We booked with Dua travels . Brother Ibrahim was our agent who gave us a very good package and he kept in touch 24/7 with us, always available. Whenever we needed to ask him anything, he would reply immediately. Provided all the services as promised.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Awais,
Thank you so much for sharing your experience!
We’re thrilled to hear that your first Umrah with Dua Travels was smooth and well-supported. Brother Ibrahim always strives to provide attentive, round-the-clock support and ensure every service is delivered as promised, so it’s wonderful to know he was able to assist you every step of the way.
We look forward to serving you again for future journeys, Insha’Allah, and making your next experience just as seamless and memorable. 🤲
Thanks
Dua Travels Team
I used Dua Travels for Umrah purposes…
I used Dua Travels for Umrah purposes and I was very impressed with the service they offered from start to finish. Yusuf, who dealt with my query was very professional, helpful and delivered. He went out of his way to accommodate my needs. I received my Umrah visa on time and Yusuf also arranged the transport from Jeddah to Madina. Thank you Yusuf. I highly recommend Dua travels and will be using them again in the future.
Regards,
Muhammed Tariq
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Thank you so much for your wonderful feedback, Muhammed Tariq!
We’re delighted to hear that your Umrah journey with Dua Travels was smooth from start to finish. Yusuf always strives to provide professional, helpful, and personalized support, and it’s wonderful to know he went out of his way to accommodate your needs, arrange your visa, and organize transport for you.
Your recommendation means a lot to us, and we look forward to assisting you again for your future journeys, Insha’Allah, making them seamless, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
Kind review for Harris who has found a…
Kind review for Harris who has found a package for umra which was a reasonable deal but I could not go because of a personal reason. Thanks 👍
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Dua Travels
Dear Soran,
Thank you for your kind words!
We’re glad to hear that Haris was able to find a suitable and reasonable Umrah package for you. We completely understand that plans can change, and we hope to assist you whenever you’re ready to travel.
We look forward to helping you plan your Umrah journey in the future, Insha’Allah, and making it smooth, comfortable, and stress-free. 🤲
Thanks
Dua Travels Team
My first experience with this company…was very good
My first experience with this company was very good. Haris dealt with my enquiry with professionalism. Had to make quite a few changes which he did.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Mustak,
Thank you for sharing your experience!
We’re delighted to hear that your first journey with Dua Travels was a positive one. Haris always strives to provide professional support and accommodate any changes to ensure a smooth and stress-free experience.
We look forward to assisting you again for your future Umrah or Hajj plans, Insha’Allah, and making your next journey even more seamless and memorable. 🤲
Thanks
Dua Travels Team
Haris Bhai helped me out use him
Haris Bhai helped me out took a week maybe longer was me changing everything wanting to no every detail but patience is what I would say with Haris Bhai he didn’t get angry or tell me look else where he kept with my disagreements and still helped me so anyone who needs to go anywhere nation wide pick phone up ring dua travel request Haris and he will get you beat package cheapest all over uk I have rang Haq travel umrah travel travel express much more this guy Haris sorted me out cheaper than anyone and trust me I was on phone calls to everyone for weeks Haris Bhai is your guy
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Guest,
Thank you so much for sharing your amazing experience!
We’re thrilled to hear how patient and dedicated Haris Bhai was throughout the entire process, even with all the changes and questions you had. Going the extra mile to ensure every detail is taken care of and finding the best package is exactly what we strive for at Dua Travels.
Your trust and recommendation mean a lot to us. We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth, affordable, and completely stress-free. 🤲
Thanks
Dua Travels team
Dua Travels Umrah December 2025
We went to umrah in December 2025 . We booked all our journey that was well planned by dua travels. Abdul hadi, who helped us was trustworthy and simplified our whole journey. Initially we were worried but he encouraged us. After our completion of umrah we are very satisfied with smooth and hassle free service. The package price is reasonable for the service they provide. Well organised and always there to answer any questions during our journey. I would recommend this service to others, especially first time Umrah performers.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Anwar Family,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your December 2025 Umrah journey was smooth, well-organized, and stress-free. Abdul Hadi always strives to provide trustworthy guidance and support, especially for first-time pilgrims, so it’s wonderful to know he helped simplify your journey and encouraged you throughout.
We truly appreciate your recommendation and kind words about our service and reasonable packages. We look forward to assisting you again for future Umrah or Hajj journeys, Insha’Allah, and making every experience seamless, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
Great service throughout
Great service throughout. Rumman was particularly helpful in organising umrah. Good hotels, guide and visa, all went smoothly - highly recommend
17 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Henry,
Thank you so much for your kind feedback!
We’re delighted to hear that your Umrah journey went smoothly and that Rumman was able to provide helpful guidance throughout the process. Ensuring good hotels, guides, and visa arrangements are all part of making the experience stress-free, and it’s wonderful to know you were satisfied.
We truly appreciate your recommendation and look forward to assisting you again for your future journeys, Insha’Allah. 🤲
Thanks
Dua Travels Team
Travel Agent was responsive and…
Travel Agent Muhammad Yusuf was responsive and understanding, he created many packages for me within short amount of time so I could see by best available options. Definitely consult Dua Travels for your umrah trip.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Jazil,
Travel Agent Muhammad Yusuf was responsive and understanding, he created many packages for me within short amount of time so I could see by best available options. Definitely consult Dua Travels for your umrah trip.
Thanks
Dua Travels Team
I contact Dua Travels via WhatsApp as I…
I contact Dua Travels via WhatsApp as I needed a visa for umrah. The process was very straightforward and simple and my visa arrived within a few hours. The amount they charge was also cheaper than majority places I tried. Ibrahim sorted out everything for me very efficiently I would definitely be recommending this company to my friends and family!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Naima,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your Umrah visa process was quick, straightforward, and efficiently handled by Ibrahim. Providing a smooth and affordable service while taking care of all the details is exactly what we aim for.
Your recommendation means a lot to us, and we look forward to assisting you, your friends, and your family for future Umrah journeys, Insha’Allah. 🤲
Thanks
Dua Travels Team
Excellent Umrah Experience with Dua Travels
⭐️⭐️⭐️⭐️⭐️ Excellent Umrah Experience with Dua Travels
Our Umrah journey arranged by Dua Travels was absolutely fantastic. From start to finish, everything was organized with great care, and we completed our Umrah smoothly without facing any difficulties.
The hotel arrangements provided by Dua Travels were truly impressive comfortable, clean, and conveniently located. The transport service was equally outstanding; the vehicles were comfortable, and the driver team was extremely professional and responsive throughout the trip.
From the visa process to the final day of our journey, Dua Travels maintained regular communication with us, offering all necessary guidance and support whenever needed. Their dedication and attention to detail made our entire experience stress-free and memorable.
A special thanks to Yusuf Khan bhai, whose continuous support and assistance from the beginning to the end of our trip were truly exceptional. His warm behaviour and commitment ensured that we felt well taken care of at every step.
We are genuinely grateful to Dua Travels for making our Umrah journey so beautiful and hassle-free. Highly recommended! 🌟
30 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Syed Shamim,
Thank you so much for sharing such a detailed and heartwarming review! 🌟
We’re thrilled to hear that your Umrah journey with Dua Travels was smooth, comfortable, and stress-free from start to finish. It’s wonderful to know that our hotel arrangements, transport services, and overall organization met your expectations.
A special thank you for acknowledging Yusuf Khan bhai — his dedication, support, and warm care truly reflect our commitment to every pilgrim’s experience. Knowing that you felt well taken care of throughout your journey means the world to us.
Your kind recommendation is greatly appreciated, and we look forward to assisting you again for future Umrah or Hajj trips, Insha’Allah, making every journey seamless, comfortable, and memorable. 🤲
Thanks
Dua Travels team
Excellent service from Haris at Dua…
Excellent service from Haris at Dua Travel! He provided us with valuable information and insights for our upcoming trip. His knowledge and helpfulness were greatly appreciated. Thank you, Haris, for your time and expertise.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Dua Noor,
Thank you so much for your kind feedback!
We’re delighted to hear that Haris provided valuable information and guidance for your upcoming trip. His knowledge, helpfulness, and dedication to supporting our clients are exactly what we strive for, and it’s wonderful to know you appreciated his expertise.
We look forward to assisting you again for your Umrah or Hajj journey, Insha’Allah, and making the experience smooth, stress-free, and memorable. 🤲
Thanks
Dua Travels team
Great service from Muhammad Yusaf
Great service from Muhammad Yusaf. Answered any queries I had promptly
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Anon,
Thank you for your kind feedback!
We’re glad to hear that Muhammad Yusaf was able to promptly answer all your queries and provide you with great service. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.
We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲
Thanks
Dua Travels team
Great service from brother Muhammad…
Great service from brother Muhammad Yusuf. Would recommend.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Thank you for your kind feedback!
We’re glad to hear that Muhammad Yusaf was able to promptly answer all your queries and provide you with great service. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.
We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲
Thanks
Dua Travels team
No doubt excellent service and quick
No doubt excellent service and quick
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Najam,
Thanks for the 5 star review. Clear communication and quick support are very important to us, and it’s wonderful to know you had a positive experience.
We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it smooth and stress-free. 🤲
Thanks
Dua Travels Team
Was trying to book for umrah trip and…
Was trying to book for umrah trip and sister marina was a great help with all my questions and queries really helped me out with everything very quick responses and very polite and helpful. Would definitely book with her in the future.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Fauzia,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sister Marina was able to assist you with all your questions and provide quick, polite, and helpful support. Making the booking process smooth and stress-free is exactly what we aim for, and it’s great to know you had a positive experience.
We look forward to helping you plan your Umrah journey in the future, Insha’Allah, and making it seamless and memorable. 🤲
Thanks
Dua Travels Team
Agent muhammad yusuf very helpful
Agent muhammad yusuf very helpful
Guided very well..explained everything very well
Adjusted prices accordingly with hotels nearer to haram. Advice was great. Well done
25 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Guest.
Thank you so much for your kind feedback!
We’re thrilled to hear that Muhammad Yusuf provided helpful guidance, clear explanations, and tailored the packages to suit your needs with hotels close to Haram. Providing practical advice and ensuring a comfortable, well-planned journey is exactly what we aim for.
We look forward to assisting you again for your next Umrah or Hajj trip, Insha’Allah, and making it smooth, stress-free, and memorable. 🤲
Thanks
Dua Travels Team
Good service and very helpful
The service we received from Rumman was excellent. We did umrah and had hotel and flights and transport which were sorted out to accommodate the dates and times of travel. We made changes which Rumman was able to sort out.
Will use Dua Travel again, thanks.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Altaf,
Thank you so much for your kind feedback!
We’re delighted to hear that Rumman provided excellent service and was able to accommodate your hotel, flight, and transport needs, even with the changes you made. Ensuring a smooth and flexible experience for our clients is always our priority.
We look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, and making every trip comfortable, organized, and stress-free. 🤲
Thanks
Dua Travels team
Very good customer service
Very good customer service. Rumman Ahmed was very nice and responsive. Did multiple adjustments to my itinerary with good manners and patience. I ultimately had to cancel due to a family situation. But he was very graceful with that too.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Abdullah,
Thank you for your kind words!
We’re glad to hear that Rumman Ahmed provided responsive and patient service while helping with your itinerary adjustments. We completely understand that plans can change, and it’s wonderful to know he handled your cancellation with grace and professionalism.
We look forward to assisting you in the future, Insha’Allah, and making your next Umrah or Hajj journey smooth, stress-free, and memorable. 🤲
Thanks
Dua Travels team
Great service and customer dealing by Mohammed Ibrahim
Great service and customer dealing. Highly appreciate the support by Mohammed Ibrahim for our Umrah visa application. He was very helpful in each and every step of our applications. I would definitely recommend.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Thank you so much for your wonderful feedback!
We’re delighted to hear that Mohammed Ibrahim provided excellent support throughout your Umrah visa application and made the process smooth and hassle-free. His dedication to helping at every step is something we truly value.
We sincerely appreciate your recommendation and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah. 🤲
Thanks
Dua Travels Team
They I’ve change my hotel when I was…
They I’ve change my hotel when I was travelling and far from the destination and I have to take for taxi every day to take me to my destination they hangs up on phone calls .
21 de novembro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Oussama,
Thank you for your feedback. We would like to take this opportunity to clarify the situation.
You booked your flight independently and arrived in Makkah on 14 November 2025, while your hotel booking with us was confirmed from 15 November 2025 to 21 November 2025. We were not informed about your requirement for accommodation on 14 November. When the hotel declined early check-in and requested either payment for an extra night or check-in the following day, a 1-star review was posted immediately, and our contact attempts were blocked. Please note that Dua Travels was not at fault in this situation, and the review does not reflect the service we provided.
Regarding your stay in Madinah, the hotel informed you via email about a change due to overbooking and reallocated your booking to a property that was closer and of higher rating. This upgrade was provided at no additional cost. Despite this, a negative review was posted again, which we feel is unfair and misrepresents the services we diligently arranged for you.
In light of the above, we must respectfully deny the allegations made against Dua Travels. We always strive to provide the best service to our clients, and in this case, all actions were handled appropriately and professionally.
We hope this clarifies the situation.
Kind regards,
Dua Travels Team
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