Duckbe Avaliações 

44
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a custom branding iron for my woodworking projects and the iron came incorrect. Took pictures of their website info, along with a picture of what they sent. Have waited over 2 weeks without... Ver mais

Avaliado com 1 de um total de 5 estrelas

The website is completely lacking in pertinent information for first time buyers. Descriptions are vague and sample pictures do not match end products in size. They don’t give any indication that th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a personalized golf ball stamp for my boyfriend and received it in the mail yesterday. I was thoroughly impressed! I opened it up in the car after picking it up from my PO Box and tried it o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Egg stamp didn't work. Sent pics. They sent me two sock bags. Other than blowing my nose, what good are they? Go elsewhere to shop and find a seller in the western hemisphere.

Detalhes da empresa

  1. Loja de Roupas para Bebês

Escrito pela empresa

Welcome to Duckbe, your premier professional studio specializing in high-quality, customized branding tools and personalized gift solutions. Based in Guangzhou, China, we have been dedicated to helping artisans, woodworkers, and small business owners leave their unique mark on the world since 2025. At Duckbe, we understand that "Customization" is more than just a service—it’s about precision and trust. Our product range features professional-grade Custom Wood Branding Irons, personalized Golf Ball Stamps, and unique home textiles. Each branding iron is crafted from premium solid brass and precision-engraved to ensure every detail of your logo or signature is captured perfectly. We are committed to full transparency and customer satisfaction. To ensure the best experience, we provide a dedicated support team available at support@duckbe.com. We have recently optimized our fulfillment process and now partner with reliable global carriers like Yun Express to provide stable tracking and a standard delivery window of 10-17 business days. We stand firmly behind our craftsmanship. If an order is incorrect or does not meet our quality standards, we offer a straightforward Full Refund or Free Replacement policy. Our goal is to bridge the gap between skilled manufacturing and exceptional customer service, ensuring every customer feels valued and confident in their purchase. Thank you for choosing Duckbe to help bring your creative visions to life.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

44 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 52% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(44)

22 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered a customized tire cover

Ordered a customized tire cover. I asked to preview it before it was finalized that didn’t happen. I received the item and immediately contacted them that I was not satisfied. I received an email back asking if I wanted to replace the item and get my preview. I said yes. I again contacted them to find out when that would happen I got an email asking what was my problem with. The item I received and I explained what the problem was with pictures. I received another email that I okayed the first design when I asked where is my preview and when It would be shipped. I have not heard from them again. Communication with this China based company is only by email.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Duckbe

Resposta da Duckbe

We are sincerely sorry for the silence. During the period you reached out, we were transitioning to a new customer support system, and unfortunately, some messages were lost. This is no excuse for the poor experience, and we want to make it up to you now. Please contact us at support@duckbe.com with your order number. Even though some time has passed, we are ready to offer a full refund or a replacement to show our commitment to improvement.

Avaliado com 1 de um total de 5 estrelas

Did not receive my product - No response from customer service

I ordered a branding iron. It got to the US and bounced around, then returned to sender. I verified that the correct address was given. I emailed customer service 5 times and got zero response. Based on the reviews, I am guessing there is no such thing because they don't reply. Good luck getting what you ordered!

11 de setembro de 2025
Avaliação não solicitada
logotipo da Duckbe

Resposta da Duckbe

We are sincerely sorry for the late response and the unacceptable shipping experience you had last year. We realize that our communication and logistics at that time were not up to standard.

We have recently upgraded our customer support system to ensure zero missed messages. Even though time has passed, we still want to take responsibility for your order. Please contact us at support@duckbe.com with your order details. We are ready to provide a full refund or a special credit to make up for the trouble. We value your feedback as it has helped us build a better and more transparent business.

Avaliado com 1 de um total de 5 estrelas

sent misspelled branding plate

i ordered a branding iron and it took almost 3 weeks to arrive, when received it was spelled completely wrong. i sent them photos, they said it would be sent out spelled right. haven't heard a word from them since then. i got scammed, now have filed a claim with credit card company. do not deal with this terrorist company !!!

5 de setembro de 2025
Avaliação não solicitada
logotipo da Duckbe

Resposta da Duckbe

We are sincerely sorry for the disappointment caused by the spelling error on your branding iron and the subsequent issues with your replacement order last year. It appears that while we arranged a reshipment, it likely failed to reach you due to unforeseen logistics complications at that time.

We have noted that this case was resolved through the payment platform's dispute process. We fully cooperated with that resolution to ensure you were fairly compensated. We have since significantly upgraded our quality control and shipping tracking systems to prevent such errors. Even though a year has passed, if you have any lingering concerns, please reach out to us at support@duckbe.com. We value your feedback as it has been a catalyst for our service improvements.

Avaliado com 1 de um total de 5 estrelas

Would give zero stars

Would give zero stars. Ordered product for our company. Never received and emailed support. No response after many attempts. I have 3 companies and rely on quick support. I would not recommend doing business with Duckbe if you are in the United States. More reliable options here.

5 de agosto de 2025
Avaliação não solicitada
logotipo da Duckbe

Resposta da Duckbe

We sincerely apologize for the lack of communication and the shipping failure your company experienced last year. We understand that as a business with multiple locations, reliable technical support and timely delivery are critical to your operations. We clearly failed to meet those professional standards at that time.

Even though this occurred a year ago, we would like to offer a full refund for the lost order and discuss how we can regain your trust as a reliable supplier. Please contact us directly at support@duckbe.com. We are committed to showing you the professional, responsive partner we have become.

Avaliado com 1 de um total de 5 estrelas

Misleading description of what you order

I ordered a branded that says “with heater” and no heater came with my order! It’s a straight handle with noting! Not even sure what you do with this bc no instructions! I had to reach out to customer service multiple times to finally get a reply that said “you ordered a straight handle” that’s it!!! No hello nothing! My order description says “straight handle with electrical heated”! I thought I was getting a straight handle with a heater!! Do not buy from here!! Spend a few extra bucks and get what you actually order from somewhere else!!!

10 de julho de 2025
Avaliação não solicitada
logotipo da Duckbe

Resposta da Duckbe

We sincerely apologize for the misunderstanding regarding the heating functionality of your order and the dismissive response you received last year. We realize that our product options and descriptions at that time may not have been clear enough, leading to this disappointment.

We have since completely redesigned our product pages to clearly distinguish between "Electric Heating" and "Torch-Heated" options with distinct photos and bold labels to prevent future confusion. Your feedback was instrumental in this improvement. Please contact us at support@duckbe.com; we would like to offer a full refund or a significant discount on a heating element to ensure you can use your branding iron as intended. We are here to support your craft.

Avaliado com 5 de um total de 5 estrelas

I wanted a very special gift for my…

I wanted a very special gift for my son-in- law for Father's Day. He loves to cook on the grill so I looked online for specialty items that could be personalized. I found the perfect gift for him. A branding iron for food. I ordered it early in hopes that he would receive it by Father's Day. It came the day before! I was so pleased when I opened the box. It's very high quality and most important of all, my son-in-law loves it!!! I would definitely recommend this company to anyone who's looking for that special gift for someone who's hard to buy for! Thank you!!!

14 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My ordered arrived with someone else's…

My ordered arrived with someone else's branding iron. I contacted the company via email with a picture of the incorrect order. No response from the company. There isn't a phone number to call in the USA. The only number listed was a Hong Kong phone number. Saying I was unimpressed is an under statement. Absolutely pitiful.

2 de abril de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Extremely poor customer service…

I notified the company that my branding iron was not sent to me as ordered. They had me send pictures of the iron I received and then promised to send me a replacement. I have not received a replacement as promised and they have not responded to my inquiries.

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered an etched mirror January 21…

I ordered an etched mirror January 21 2025 it's February 20 2025 still no package. I've emailed several times and not one response. If there were a rating with -stars they wouldn't deserve that. Do not order from this site or store, horrible everything. 👎👎

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is absolutely horrible…I…

This company is absolutely horrible…I purchased a gift several weeks later Still waiting on it not. Email them won’t respond to my emails. Won’t respond to any of my messages. Totally disgusting. Don’t order from here. this is definitely not a reliable place to order from very displayed

14 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a branding iron sent them the…

I ordered a branding iron sent them the image and text I wanted on it. It came only with the image no text. I reached out to the via email to only get the run around now not responding. I suggest not buying anything g from them.

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Scam! Do not send them any money! Ordered a custom electric brand with a stand for a birthday gift for my son. They sent me a logo that was horribly wrong! I reached out and told them what I received. I was told to send them pictures of what I received and the order number. I did and it's been 3 weeks without any further communications from them! $250 dollars stolen! This company is a Quack! Buyer Beware.

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible Online Store

I ordered a food brand for my son-in-law for Christmas, the first draft was incorrect, I emailed them and told them it was wrong. I never heard back from them and the next email I receive is that the order has shipped. I have yet to receive my order What a SCAM company they should be investigated.

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible Customer Service

I placed an order for my son's name to be on his blanket. When I realized the name was misspelled I emailed them right away and never got a response from them. I tried emailing them on multiple platforms they have and no one answered. Got the blanket today and the name is still misspelled. Even emailed them from the card they sent and still haven't heard anything back. Very disappointed.

13 de julho de 2024
Avaliação não solicitada

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