Dumpsters.com Avaliações 754

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The professionalism of this group os remarkable!! From calling and setting things up, the customer service is above and beyond!! They were flexible to work with our schedule in getting the dumpster in... Ver mais

Avaliado com 5 de um total de 5 estrelas

The deal I received was out of this world reasonable; the staff member I had the pleasure of dealing with (Jeff I believe was his name but not sure) was so helpful and courteous, and the receptacle I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We found ourselves in an unexpected and immediate need of a dumpster for a July 4th community event being held in a public park. After calling several other companies who couldn't help us, the folks a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Pick up and delivery when scheduled within a half hour very helpful for scheduling men. Private driveway area on difficult street, driver maneuvered without a problem no damage to adjacent fences... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de gestão de resíduos
  2. Serviços Diarista

Sobre Dumpsters.com

Escrito pela empresa

Dumpsters.com is an innovative waste management company that specializes in dumpster rentals and other site services. Founded in 2014, Dumpsters.com is based in Westlake, Ohio, and has a nationwide reach, providing dumpster rental services to homeowners, contractors and businesses alike.

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Dumpsters.com

Escrito pela empresa

Temporary Dumpsters - For one-time, large disposal needs.
Dumpsters.com provides professional, fast and convenient residential dumpster rentals to homeowners who have chosen the do-it-yourself route for an upcoming project. Our range of dumpster sizes makes cleanup a simple process for a wide variety of projects. We can haul away nearly any type of debris, working quickly and reliably to keep your project on schedule.
Permanent Dumpsters - For on-going waste collection.
Dumpsters.com makes waste disposal for your business simple, easy and effective. Our commercial dumpster services feature consistent rates, flexible pickups and a highly qualified and helpful service team. Whether you’re looking for a temporary or permanent waste disposal solution, Dumpsters.com can provide a reliable and easy-to-use service.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

754 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier with Dumpsters.com

I contacted Dumpsters.com and inquired about a dumpster for my deck demolition project. I was quoted a reasonable price and scheduled the dumpster to be delivered on a specific date. It arrived as scheduled on that morning. The delivery driver was very polite and professional and placed the dumpster exactly where I wanted it placed. When my project was complete, I called and scheduled a pickup, which occurred on the date scheduled. Again the driver was polite and professional. I would definitely use Dumpsters.com again!

25 de outubro de 2023
Avaliação não solicitada
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Resposta de Dumpsters.com

Craig, Thank you so much for choosing our team for your project! We are glad to hear we helped make it successful!

Avaliado com 5 de um total de 5 estrelas

The company is easy to work with when…

The company is easy to work with when coordinating getting a dumpster. We had used several large dumpsters back to back and the pick up and drop off was very quick.

1 de abril de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Thank you for continuing to partner with Dumpsters.com, Jennifer!

Avaliado com 5 de um total de 5 estrelas

ordering was simple person on phone was…

ordering was simple person on phone was friendly and helpful delivery and pick up of dumpster was on the promised day at the promised time and delivery drivers were friendly and helpful.....ty Dumpsters.com I would use your services again.

30 de março de 2024
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Resposta de Dumpsters.com

Brian, Thanks for taking the time to share your feedback!

Avaliado com 5 de um total de 5 estrelas

A CHARM

My experience with Dumpster.com was fantastic. Being that this was my first experience with the use of a dumpster; Dumpster.com walked me right through the process. They suggested the size I would need; gave me the time, location, cost and # to call upon completion of my job. The dumpster was picked up promptly and effortlessly. There was continued communication throughout the process. There are many companies and outlets that aren't worth the paper that their contracts are written on. I found Dumpster.com to be a complete CHARM.

7 de setembro de 2023
Avaliação não solicitada
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Resposta de Dumpsters.com

Carolyn- We love that you chose our team for your first rental and that we earned this outstanding feedback!

Avaliado com 5 de um total de 5 estrelas

Bruce was amazing to work with

Bruce was amazing to work with. It didn't matter the time, he did his best to accommodate our last minute pick-ups and swap-outs. He was also there to answer any questions and continually reached out to see how everything was going.

26 de novembro de 2023
Avaliação não solicitada
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Resposta de Dumpsters.com

Nikki, Bruce will be so proud to know he is a reliable point of contact for all your dumpster needs!

Avaliado com 1 de um total de 5 estrelas

Rented dumpster from them dropped off…

Rented dumpster from them dropped off prior to agreed time. Drop off run place. Month later get a bill for $53 for over charge. No before weight ticket or weight at scale ticket copy. Just a bill. All it is is a scam to get a few extra buck. Never heard of a 30 yard dumpster only hold 3 tons of waste. Ripoff

29 de fevereiro de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Steven, The weight limit was provided to you at the time of order. Our team has been notified and has provided the weight ticket. Please work with them with any additional questions.

Avaliado com 5 de um total de 5 estrelas

Ryan was absolutely amazing!

Ryan was absolutely amazing!! Thank you for being patient and providing me with all the information needed to help me get the rentals ready on the days i needed them.

9 de fevereiro de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Moe, We're so glad Ryan is able to provide an effective partnership!

Avaliado com 5 de um total de 5 estrelas

Customer Service isn't Trash

TJ is cerebral and understanding the ebbs and flows of construction. In saying this, during such phases he has been very communicative on the process and efficient with responding to drop offs and pick ups. I would use them again, in fact I have them populated as a contact in future commercial prospect jobs coming up in 2024. Due to their communication and customer service I would encourage others to check them out.

7 de fevereiro de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Ray, Thank you for this kind feedback- we are excited to share with TJ! We are proud to have earned your loyalty and recommendations!

Avaliado com 1 de um total de 5 estrelas

No accountability for property damage

I rented a dumpster from this company that was delivered on 1/10/2024. During drop off at my home, the truck hit and damaged my property. They hit the stationary bricks that make up the garden bed along my driveway. This garden bed is shared with my neighbor and the result of this accident also loosened bricks on his property line. I opened a complaint with their claims department but they denied the claim. The in house claims person stated that property damage is acceptable because there is "inherent risk." I completely disagree.

My home contractor had rented from this company previously for my property. Each time the driver was able to successfully drop off and pick up the dumpster without causing any damage. This time, the driver was not careful and caused damage that will cost MUCH MORE to repair than what it cost to rent the dumpster.

They can call it what they want, but it's clear the driver was not careful and caused property damage. They want to call it "inherent risk" so they can say they aren't responsible. Working with their claims person has been a nightmare. They provided a video from the truck to help show proof no wrong doing happened, but the video didn't capture the rear of the truck. It only showed a video of the driver's face and the FRONT of the truck; but this isn't useful because it happened from the rear of the truck.

If you are considering using this company, I highly recommend you reconsider. During my conversation with their in house claims person, he made it absolutely clear that a level of property damage caused by the delivery truck is expected and acceptable. Again, because he labels it as "inherent risk".

If you're still not convinced and want to rent from this company, be sure to take video of the drop off and pick up in case you need to sue them. They won't take responsibility for property damage caused by their services.

10 de janeiro de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Brian, We apologize for the damage that occurred as we value the safety of our customers' property. Our team has worked with our local dispatch regarding this service address in an effort to thoroughly review the matter. A video of this service was obtained and reviewed, in which there was no gross negligence or intentional misconduct. Therefore, our damage department requested any additional video footage that you might have to support otherwise. At this point in time, none has been provided. Based on the details of this claim, our organization does not have a reason to assume or arrange any repairs. However, as a measure of customer service, we offered a $50 credit towards the repair.

Avaliado com 4 de um total de 5 estrelas

WARNING DO NOT USE DUMPSTER.COM

Kyle ensured that we were not harmed by reversing the overage charge. We appreciate the offer.
WARNING DO NOT USE DUMPSTER.COM. I used this service and received an overage charge on the first dumpster., but I received an overage charge on the second and was relieved that this was an easy way for this company to make extra profit.

22 de janeiro de 2024
Avaliação não solicitada
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Resposta de Dumpsters.com

Anthony, We apologize if this charge was unexpected. Your account manager has been in contact to rectify your experience and we ask you work with him with any additional concerns.

Avaliado com 1 de um total de 5 estrelas

I’d not hire the company

I’d not hire the company. They charged me $150 for an extra trip because their driver did not want to get out of the car to let us know that he’s at our property, so we can move the car out of the way. I have been charged additional $150, without my knowledge, for an excessive weight on my dumpster. The company is a scam charging extra fees on your card without your knowledge. No explanation, just charges all the sudden appearing on your card. Stay away!

28 de dezembro de 2023
Avaliação não solicitada
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Resposta de Dumpsters.com

We cannot identify your order using the name provided in this review. Please email corporate@dumpsters.com with your order information.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. They explained things well and delivered exactly what I wanted. Kept me informed about everything.

11 de janeiro de 2024
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Resposta de Dumpsters.com

We are happy to provide an informative rental, Dawn!

Avaliado com 5 de um total de 5 estrelas

Dumpster.com was easy and fast to setup…

Dumpster.com was easy and fast to setup a delivery of a 30 yard dumpster. The instructions were simple and the delivery and pickup went very smoothly. When I had questions they were quick with there reply and very helpful. I would use them again if needed.

3 de janeiro de 2024
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Resposta de Dumpsters.com

Peggy, We're thrilled our team was able to provide a positive rental experience!

Avaliado com 5 de um total de 5 estrelas

Easy process

The whole process was surprisingly easy, never ordered a dumpster before, customer service was excellent and helpful. The drivers must be very skilled, I don’t know how they backed the dumpster between two houses down a very narrow driveway, but they did.

7 de dezembro de 2023
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Resposta de Dumpsters.com

Jon, Thank you for choosing Dumpsters.com for your first dumpster rental! We are glad our team was able to provide a successful experience!

Avaliado com 4 de um total de 5 estrelas

Everything went well...except...

Everything went well...except there's no way of knowing if you're over the weight limit. Which means you can get a crazy additional bill after your initial payment.

30 de novembro de 2023
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Resposta de Dumpsters.com

Roger, Thank you for sharing your feedback! Please email corporate@dumpsters.com with any questions or should you want any additional documentation.

Avaliado com 5 de um total de 5 estrelas

Dumpster duty

It was easy to order the dumpster and they brought it on time. They took care to not and dig up my driveway. They put wooden planks down to set it on. It was easy to order the pick up time/day. You didn’t have to be home for them to pick it up either. I would definitely use dumpsters.com again if I ever needed another dumpster.

30 de novembro de 2023
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Resposta de Dumpsters.com

Jean, Thank you for taking the time to share this feedback and we are so glad to have met your expectations!

Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. Avoid this company at ALL costs. They must work on some sort of commission. We called to speak to our sales person,"Gary" and the person on the phone pretended to be "Gary" to get our order. It was unbelievable. We went back and forth about the size dumpster and once we ordered the correct one ( the larger of the two), and paid more for it, they STILL delivered the smaller one. I wasted so much of my time going back and forth with this company it made my head spin. That is the reason I am writing the review. They have a shady business practice going on!

6 de novembro de 2023
Avaliação não solicitada
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Resposta de Dumpsters.com

Jen, We sincerely apologize for this size error. Our team issued a refund to account for this discrepancy. It’s always our intention to provide great customer service; please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

Avaliado com 5 de um total de 5 estrelas

It was an easy transaction

It was an easy transaction. Just a phone call for delivery setup, pay for it and then call for pick up and that was it. Good pricing too. Was a good dumpster rental experience.

13 de novembro de 2023
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Resposta de Dumpsters.com

Scott, We are happy to hear about your easy rental experience!

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