Dunedin Cashmere Avaliações 6.242

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased 3 sweaters and they arrived within a few days. I was delighted with the quality and colours but better still was the price. Having been reduced in price I also applied the discount vouc... Ver mais

Avaliado com 2 de um total de 5 estrelas

Really nice products, stylish and well made but unfortunately, very small to size. Fortunately, they were very easy to deal with and a refund was issued in full very quickly.

Avaliado com 5 de um total de 5 estrelas

I had purchased from Dunedin Cashmere when we visited Edinburgh, so I knew the quality of knitwear. I'm very pleased with my cashmere jumper and with the fit. It is a very good weight to wear unde... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super soft lambswool, bright colour, this scarf makes me happy! Thank you Dunedin Cashmere! It arrived far faster than expected and I’m utterly delighted,

Detalhes da empresa

  1. Loja de Roupas

Informação fornecida por fontes externas variadas

Dunedin Cashmere is a traditional Scottish clothes shop stocking cashmere clothing for men, women and kids. Buy online or by visiting our store in Edinburgh.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Avaliado com 3 de um total de 5 estrelas

XXL is much smaller than I expected.

I just ordered three jumpers in "The Sale" ... great price, great pattern and a good quality, but, when they arrived very (and I mean VERY) small for what I'd expect from an XXL

I'm just trying to return them at THEIR cost, I'll keep you updated !

We'll see if their Customer Service is as good as everything else !

8 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Large Navy Pom Pom

The Pom Pom received had the popper part attached to the Pom Pom but the other part of the popper to attach it to the garment wasn’t supplied. Paid premium postage but took too long to arrive and therefore could not give as I birthday gift as arrived too late.

28 de março de 2025
logotipo da Dunedin Cashmere

Resposta da Dunedin Cashmere

Dear Karen Greenhalgh,

Thank you for taking the time to share your feedback regarding your Large Navy Pom Pom order. We sincerely apologize for the inconvenience caused by the missing popper component and the delayed delivery, which affected your plans for the birthday gift.

To ensure your satisfaction and promptly address the issue, we have issued a full refund for your order. Additionally, we are reviewing our shipping and quality control processes to prevent similar occurrences in the future.

We truly value your business and hope to have the opportunity to serve you better next time.

Avaliado com 5 de um total de 5 estrelas

Delighted

Purchases arrived beautifully packaged and in good time. Lovely soft items, which I am delighted with. Many thanks.

25 de março de 2025
Avaliado com 2 de um total de 5 estrelas

Not a pleasant experience

I ordered 5 items from Dunedin. I sent a mans jumper back which was not knitted but a polyester fabric and had an incredibly long thin body and arms equally unreasonably long . An appalling product. I also returned 2 lambswool/cashmere scarves, advertised as very soft which were not. One blanket scarf was superbly soft and well packaged so I ordered some more for presents. They came rolled up and unpackaged, squashed in a small plastic delivery bag. They had obviously been well fingered as they were not up to the standard of my first order. One had a price label and a security tag on it so seems to have been on display in a shop. Very disappointed. Will not buy again.

27 de março de 2025
logotipo da Dunedin Cashmere

Resposta da Dunedin Cashmere

Dear Edna,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience—it’s certainly not the level of quality or service we aim to provide.

We appreciate you letting us know about the issues with the jumper and scarves, and we understand how disappointing it must have been to receive items that didn’t meet your expectations. Your comments regarding the packaging and condition of the blanket scarves are particularly concerning, and we will be reviewing this with our dispatch team to ensure it doesn’t happen again.

We’re pleased to hear that one of the blanket scarves met your expectations, and we regret that the others didn’t match that same standard. The product with the security tag and price label is especially troubling, and we’ll be looking into how this occurred.

We have sent you a prepaid return label, this will arrive in a separate email. Please use this to return the products if you wish to receive a refund or have the tags taken off.

Your feedback is incredibly valuable to us, and while we're sorry to hear you won’t be shopping with us again, we truly appreciate your honesty. Should you wish to discuss your experience further or if there’s anything we can do to make this right, please don’t hesitate to get in touch.

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