duntery.uk Avaliações 

395
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company appears to be a scam. I ordered a dress that did not fit, and they make it utterly impossible to return a dress. I have emailed the support team multiple times to discuss the return proce... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My dress was delivered today and honestly, I was anxious because of the reviews I saw here but I am satisfied with my dress, it’s tailored well and it’s the perfect size. I don’t have anything to comp... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Buyer Beware! We paid for expedited shipping, and it arrived late. The dress is also baggy and ill-fitting. Upon requesting a refund, I've been offered $21.00 along with keeping the dress that is no l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ho acquistato più volte abiti su misura su questo sito e ogni volta sono rimasta soddisfatta! La qualità del tessuto è eccellente, le cuciture sono ben rifinite e la vestibilità è perfetta. I colori r... Ver mais

Detalhes da empresa

  1. Loja de Vestidos

Sobre duntery.uk

Escrito pela empresa

Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.

On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.

Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.

Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.

Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.

Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

395 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(395)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Don’t buy from here

Don’t buy from here. I Ordered a dress in coral for my daughter. The color we got in the mail was a different color. Requested a return and they never contacted me. Wrote three times, no response. They will not honor the return policy they state on their website. They are scammers.

Update: due to the vendors response I sent them screenshots of the three emails I sent them. They eventually agreed to a return after I wrote this negative review but with a “new” policy that I have to also pay for the original shipping cost, so I am getting back like 20% of what I paid. Just don’t buy from here because returns are not reasonably possible. Buy from somewhere more trustworthy.

29 de agosto de 2024
Avaliação não solicitada
logotipo da duntery.uk

Resposta da duntery.uk

Dear,
You said you wrote us messages, but we searched through emails and couldn't find your email (based on your name and email address you left). If you have any problems about your order, please DO contact us service@duntery.com. Thank you.

Avaliado com 5 de um total de 5 estrelas

Abiti da damigella

Abbiamo acquistato 5 abiti da damigella scegliendo l'opzione su misura,colore e tessuto uguale,ma modelli differenti, sono arrivati dopo 3 settimane circa,molto belli,misure perfette,corpetto strutturato in modo da poterli utilizzare tutti senza reggiseno,direi abiti di buona qualità,riacquistarei da loro sicuramente.

21 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Molto soddisfatta

Ho acquistato l'abito, modello Lindsey, per il matrimonio di mio figlio. Misure personalizzate. E' perfetto, sia come materiale, che colore e finiture.
Avevo richiesto in precedenza i campioni di tessuto.
Eccellente rapporto qualità prezzo. Consegnato in 15 giorni.
Ho solo una nota : è arrivato un po' sgualcito a causa dell'imballaggio molto leggero. Per il resto sono davvero soddisfatta.

30 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company. The color of the dresses look nothing like the website. It states easy return process, but it is clear they have no intention of making it easy. WORST CUSTOMER SERVICE EVER.

6 de setembro de 2024
Avaliação não solicitada
logotipo da duntery.uk

Resposta da duntery.uk

Hello,

I'm sorry. But there is no problem with the color of the dress. Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. The lighting has a significant impact on the color of the dress. Thank you for your understanding.

We are also sorry that the dress does not meet your satisfaction. We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.

Thank you for your cooperation and patience.

Avaliado com 1 de um total de 5 estrelas

I would never recommend this company

I would never recommend this company. It says easy returns but it’s far from that. I paid 140+ tax for the Adriana dress. It doesn’t fit and wouldn’t even come close to doing up. The bust size says 37 1/2 and normally that would be fine. I emailed and explained that to them. There response was to get it altered and it would be in my best interest to keep the dress. If I chose to return the dress I would get 92.50 back and then have to pay for shipping and any hidden costs. All said and done, I’d loose a lot of money on the dress. I’m very disappointed.

31 de agosto de 2024
Avaliação não solicitada
logotipo da duntery.uk

Resposta da duntery.uk

Hello,
You bought a dress in standard size. The size of the dress we made is correct. The maximum error is 1-2cm. If your body shape is not quite standard and the dress does not fit perfectly, it is also normal. Many women are not of standard physique. But you can't just say we made the wrong size. It's not our fault. We are also sorry that the dress does not meet your satisfaction.

We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation.

If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.

Thank you for your cooperation and patience.

Best regards

Avaliado com 1 de um total de 5 estrelas

THIS IS A SCAM!!!😭 DO NOT BUY ANYTHING FROM THIS SITE!!!!!

1. You don’t know what day your package will come
2. Doesn’t tell you when it’s delivered
3. The package stinks like FISH
4. Not the color I was looking for
5. Horrible material, not worth your money!!
5. BIG Problems with RETURNING!!!!
6. not good customer service

26 de agosto de 2024
Avaliação não solicitada
logotipo da duntery.uk

Resposta da duntery.uk

Hello dear,

The tracking number is displayed on the order, and we have also sent emails to inform you of various information regarding the successful ordering, shipment of the product, etc. Please do take a look and pay attention if you are so anxious about the order.

Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. Lighting has a significant influence on the color of the dress. Thank you for your understanding.

As for the unpleasant smell of the dress you mentioned, we have no way of knowing the specific situation. We cannot defend ourselves. If you are not satisfied, we are also sorry.

If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.

We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange the dress. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.

Thank you for your cooperation and patience.


Best regards,

Avaliado com 5 de um total de 5 estrelas

Consiglio!

I vestiti sono di un ottimo tessuto, perfetti per le cerimonie. Ho acquistato il vestito da damigella e ho fatto una bellissima figura. Consiglio!!

3 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Made to measure dress

My dress was made to measure, it fitted perfectly couldn't of asked for anything better, i had no bad experience when ordering it was easy instructions, the delivery was perfect it came a month before the event i needed my dress for so i was happy with that, nothing was missing or out of place so all in all i was a happy with my order.

27 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

il vestito è perfetto

il vestito è perfetto. arrivato nei tempi previsti e in ottime condizioni. lo utilizzerà mia sorella per fare la damigella al matrimonio, lei è super contenta dell'abito.

8 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use Duntery! Wrong colours and difficult returns process!

Ordered 3 Bridesmaid dresses in Burgundy, they arrived in a bright red colour. Disputed this back and forth with their complaints team (Maya), and was told there was no error. The dress clearly did not match the website! Easy returns is also missold on the website! The returns process is complex, you will have to pay a variety of shipping fees which mean it's not worth making the return anyway. They are taking advantage of customers at what is meant to be the happiest time of our lives. I've read the replies to other reviews here - do not believe these, they are not reflective of the experience I've had.

5 de agosto de 2024
Avaliação não solicitada
logotipo da duntery.uk

Resposta da duntery.uk

Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Could you tell me your order number? About the return policy, we could apply for an 80% refund, which is clear on the site. The shipping back is paid to your local courier company, not us. Hope you can understand. Have you sent the dress back? If you need any help, please contact our customer service.

Avaliado com 5 de um total de 5 estrelas

È andato bene

Spedizione ottima, vestito eccezionale, vi consiglio di prendere le misure corrette e vi calzerà al pennello. Io ho preso una taglia standard, modello Kendall e mi è arrivato perfetto sia taglia che tessuto. Avevo delle titubanze viste le recensioni, ma devo dire che non posso lamentarmi

26 de julho de 2024
Avaliação não solicitada

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