Duux UK | Designed for better air Avaliações 306

O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The Threesixty Smart Fan Gen 2 heater has not lived up to expectations. I was attracted to the design and positive reviews but now find the latter mystifying. The noise levels on medium and high powe... Ver mais

Avaliado com 1 de um total de 5 estrelas

The products are stunning but the app functionality is a complete scam. It’s been three days since I can’t connect my devices through the app due to server issues. This means you’ll be stuck with a... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been using the BlueAir air purifier for several months now and it is incredible the amount of particles it filters. My daughter doesn’t cough as much any more. Really great product.

Avaliado com 5 de um total de 5 estrelas

I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them. Loving the product, which I chose after reading online reviews, especially the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrônicos
  2. Loja de Ar Condicionado
  3. Fornecedor de Equipamentos e Sistemas de Aquecimento

Sobre Duux UK | Designed for better air

Escrito pela empresa

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

306 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 6% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Bought it for my son

Bought it for my son, he really likes it, it’s quite and powerful.

31 de julho de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Bharat,

We're thrilled to hear that your son is enjoying using his fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Ordering process easy and design of…

Ordering process easy and design of website very good. Products are of good quality.

24 de agosto de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Andrew,

We’re glad to hear that you found the ordering process easy. Thank you for your positive review! 😊

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

This is the best fan ever so quiet and…

This is the best fan ever so quiet and give wonderful cool air.
Love it

18 de agosto de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Emailed about Fan not working the day after it arrived still have not heard back over 7 working days later, unsure how I will be able to return for a refund at this point, terrible customer service

28 de agosto de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi William,

I am sorry to hear that you have received a faulty fan.

Unfortunately, I am unable to see any emails from yourself to us, so please check that it is contact@duux.co.uk who you have emailed.

I have just reached out to you via email, to assist in returning this.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service.

Outstanding customer service.
I ordered a duux whisper fan from Fashion world catalogue and it was missing the remote. I reached out to Duux direct rather than sending item back and reordering and they kindly sent a remote control which came the next day. Quick email response and Outstanding friendly customer service. The fan is amazing quality and worth every penny, best on the market.

Thank you Duux

30 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Vicki,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Duux Whisper Fan

Great service - very quick delivery and good communication. The fan is absolutely wonderful!

9 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Sue,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

This is the type of customer service that will ensure I use this company again.
Simon was very helpful and sorted my problem with speed efficiency and politeness.
I’m one very happy customer.
Thank you.

8 de agosto de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Susan,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Avaliado com 2 de um total de 5 estrelas

Duux Whisper Flex

Der Ventilator ist leider ein grosse Enttäuschung

Nach einem Jahr Benutzung hat der Ventilator plötzlich angefangen zu klopfen. Während die Nacht im Schlafzimmer war bei dieser Geräusche unmöglich einschlafen. Der Ventilator müsste ich zurücksenden zur Reparatur. Nach Eineinhalb Monat ist Antwort gekommen dass der Ventilator nicht mehr reparierbar ist und würde mir ein Ersatz geliefert. Wenn der Angekommen ist, gleich nach auspacken und zusammenbauen ist ein widerliche Enttäuschung passiert im Sinne dass der neue Ventilator hat bei Umdrehung sogar noch Schleifende Geräusche verursacht welche ist etwa gleich schlimm oder schlimmer gewesen als die klopfende Geräusche. Also der Schluss Resultat ist: dass sich der Ventilator nicht rentiert zu kaufen. Obwohl ist das Design ganz schön und Propeller verursacht minimale Geräusche muss ich sagen dass die innere Qualität Betreffend Motor und die Konnektivität App Von diesem Produkt ein miserable Schrott
Gemacht hat.

25 de julho de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

It looks like you may have purchased from a different retailer.

Please reach out to them if you have an issue with your order.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Easy to order and superfast delivery.

So pleased I bought this. It's actually for MY DOG!
She sleeps on my bed and is a double coated border collie. When it's above 20 degrees in the bedroom she's too warm.
I've used a really old fan for absolutely years but could only have it on the slowest setting due to intrusive noise.
This fan is SO much better. Seriously quiet, super adjustable to your requirements, AND it's remote controlled. Total winner for me.

Im very pleased with my purchase, my dog loves the breeze, I love the quiet of it as it doesn't disturb my sleep.

Well worth the money and i wouldn't hesitate to recommend it to anyone who needs a really quiet, easy to use, and versatile fan.

19 de julho de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

We are thrilled to hear that you, and your dog, are enjoying using your Duux fan! Thanks for the review.

Jack - Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Too small fan

17 de agosto de 2024
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Mohammad,

I am sorry to hear that you feel your fan is too small.

Please reach out to us if you would like assistance in returning this product.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

A huge fan.

With the Whisper fan, I can finally put my night sweats to bed.
With its quiet sound and whispering sweet nothing into my ear at night, I am lulled to sleep by its gentle breeze. Too much? No problem. with a swift adjustment by remotely pressing some buttons I can keep it at any pace of my choosing. And with its height adjustment, it can keep me cool wherever I need it to be.

22 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper fan!

Jack - Customer Experience Team

Avaliado com 4 de um total de 5 estrelas

The fan is working excellently

The fan is working excellently. It is very quiet and efficient. The one star was is because their website at the time of ordering was a bit of a mess with a couple of out of date promotions still showing. When I emailed about this I was told that I was mistaken, and the promotions ( one saying that the price was £99) had vanished. No word of apology. This doesn't effect the product, which I recommend, but rather reflects the company's attitudes.

13 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Fan just what I needed

I purchased a fan at the start of June, to use in very hot weather. I haven't needed to use it much but I have been delighted with it. My version has a remote control (not an app). This works perfectly.
I am delighted with how effective the fan is & virtually silent. I can use it during a Zoom session without it disturbing anyone.
The online purchase & delivery was easy and quick.

7 de junho de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

We are thrilled to hear that you are enjoying using your Whisper Fan! Thanks for the review.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Which Recommended and for good reason

Duux have been a pleasure to deal with, the order was easy and the delivery was fast and well packed.

The instructions to put the fan together were brilliant and finally the fan is amazing.

3 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Douglas,

Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

We bought one whisper fan and liked it…

We bought one whisper fan and liked it so much we bought another. very quiet and very efficient . Like having the timer as an hour gets us off to sleep .
Made such a difference to the bedrooms as the house has dormers and it’s like sleeping in the loft , very very hot.

7 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Martin,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Fab fan

This fan is brilliant. Apart from going from side to side it goes up and down too, plus you can have a gentle breeze or half a gale. It’s very quiet and there is a night time option too when it’s super quiet, couldn’t be happier with my choice of fan. Oh yes, and there’s a cover to keep it in when it’s not required.

9 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Betty,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Avaliado com 4 de um total de 5 estrelas

I bought the whisper fan

I bought the whisper fan. It does its job quietly, so full marks for that, and overall seems well made. I do have a couple of criticisms - the 26 levels of air flow is irritating, as it just makes changing the fan speed more laborious than it needs to be. Really, a dozen levels would be plenty!

Also whilst it is well made that description doesn't extend to the little cradle which comes with it for the remote control. That thing is awful - has a very loose feeling connection to the main body such that it easily falls off when you need to move the fan. Very out of place with how its otherwise constructed.

Overall though its a great fan.

18 de julho de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

From ordering our product to it…

From ordering our product to it arriving in the post we had no issues. The website was very clear and we had full updates on delivery. We already had a duux whisper fan and wanted another as it was great so we now have 2 and have bought the covers to keep them dust free when not been used

21 de agosto de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Vicky,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from the initial order and delivery to the aftersale query and their second to none customer service. The Whisper fan is perfect for warm nights due to its timer and night mode options. The adjustable height is also useful!

26 de julho de 2024
Avaliação não solicitada
logotipo da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air

Hi Ross,

We're thrilled to hear that you are enjoying using your Whisper fan. Thanks for the 5 stars!

Jack - Customer Experience Team

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