The Threesixty Smart Fan Gen 2 heater has not lived up to expectations. I was attracted to the design and positive reviews but now find the latter mystifying. The noise levels on medium and high powe... Ver mais
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A empresa respondeu
Detalhes da empresa
Sobre Duux UK | Designed for better air
Escrito pela empresa

Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Informações de contato
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Reino Unido
- contact@duux.co.uk
- duux.co.uk
Respondeu a 6% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products
Good website, great service, fantastic products.
I now have 3 fans and will probably be buying another. My favourite feature is the incredibly low noise and coupled with the timer is great when going to sleep.

Resposta da Duux UK | Designed for better air
Good Value, Fast Delivery
Good Value, Very Quiet, Fast Delivery.
We already had a DUUX fan, and a marketing email provided us with the impetus we needed to buy a second one to replace another, rather old, and rather noisy, fan.
The offer price for the Whisper Flex Smart Fan was very good, and the delivery fast. Very satisfied with the order process, and delvery speed.
The fly in the ointment as been the 'SMART' capability. So far it will not connect to Alexa, even thoughthe branding, box, and specs, indicate it should.
It appears there is some update in the system to resolve this, but not yet here.
A little disappointing, but can still use the DUUX App, and as it was a very good price, and is so quiet compared to other fans we have tried, we are keeping it.

Resposta da Duux UK | Designed for better air
Duux fans are fantastic
Duux fans are fantastic. I have the whisper fan and the portable and I have to say they’re like having air conditioning on. I got rid of my 4 tower fans as the whisper fan does more than them altogether. I highly recommend couldn’t be without mine now love them !!

Resposta da Duux UK | Designed for better air
Quality product and order experience
Clear, uncluttered website. Order process simple, and communication and delivery prompt. Product good quality and as described. Fan so quiet!

Resposta da Duux UK | Designed for better air
Great delivery time and product.
Bought a fan from Duux. It was in offer at a better price than anywhere else. It was delivered the next day and the fan is excellent. I am impressed by the service from ordering to receiving it and also the quality of the product itself.

Resposta da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air
Great offer price on a whisper flex…
Great offer price on a whisper flex fan. Delivery was very quick and the product itself is great, easy to use and quiet.

Resposta da Duux UK | Designed for better air
Perfect silent, powerful fan.
Had to take advantage of the recent discount offer as already have 2 of these fans which provide all the cooling you need. We even use one in Spain instead of the aircon overnight as it is quieter. Would highly recommend.

Resposta da Duux UK | Designed for better air
The fan worked very well,and very easy…
The fan worked very well,and very easy to assemble. However the wi-fi pairing and connection to alexa hardly ever works.

Resposta da Duux UK | Designed for better air
Amazing
I order my fan on a Saturday & was here next day Sunday ~ amazing!
I'm so very pleased compact size, lovely looking & I can now sleep as this fan very quiet. Let's out soothing cool air & great having remote & all options.
I would highly recommen. Thank you 💕

Resposta da Duux UK | Designed for better air
Excellent fast delivery and I’m…
Excellent fast delivery and I’m overjoyed with the fan. It’s gorgeous!

Resposta da Duux UK | Designed for better air
Great fan purchase
Being disabled and not working I took advantage of your sale prices. The fan arrived on time. As I have various medical conditions the fan suits me perfectly. It is very quiet and from what I gather is not too much usage on power. It oscillates and moves the air around perfectly and I can sit on my sofa and still feel the breeze coming from the fan. All in all a great purchase and I’m extremely happy with it.

Resposta da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air
My Duux Silent fan no longer rotates horizontally!
Dear customer service!
Thanks for informing me that the fan is broken otherwise i wouldn’t figure that out!
My question is why u want me to send you the proof of purchase and then ask me to contact the seller since you already know that the warranty is expired.
My grandfather has a cheep fan from the 70s that still work and this one that costs 200 Euros with the battery has to break so soon. If the vertical function was broken i could live with it but without the horizontal function the thing is almost useless.
I can see on the internet that i,m not the only one with this issue (which i,m sure you are already aware of!)
I was about to get a Xiaomi fan but i decided give Duux a chance which i now regret and this purchase will definitely be my last one from this brand, plus i will for sure write a review about this and warn other about buying any Duux product.
I,m sure most of the positive reviews here are paid reviews!

Resposta da Duux UK | Designed for better air
Saw this product in a store but they an efficient service …
Saw this product in a store but they didn’t have the colour so I went directly to this company I ordered it and it got delivered very quickly

Resposta da Duux UK | Designed for better air
Great fan and very quiet
Great fan. Very quiet, which is what we wanted for use in the bedroom. Looks good too. A bit pricey, but well worth the money.

Resposta da Duux UK | Designed for better air
Prompt delivery
Prompt delivery , customer service line helpful however was given some incorrect information which delayed the issue I had which was frustrating but hopefully now sorted

Resposta da Duux UK | Designed for better air

Resposta da Duux UK | Designed for better air
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