My first experience using e-rides. I used the London,uk office. Very helpful customer service. Kept me updated after my euc purchase on delivery dates. They always replied within 24 hours of an enqui... Ver mais
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Veja o que dizem as avaliações
Great product, delivery ok - but it took me more than half a year to get this jacket in size XL. I contacted e-rides at least 5 times in between and got very different answers if and when this might b... Ver mais
A empresa respondeu
All fine, all great product, but when you go to holiday, please advise or better, don't take the orders, because after one month you not yet still processing the parcel, for me is not a serious way... Ver mais
Answers to my quistions were immediately answered. Goods arrived very quickly and in perfect condition as planned. Sent mail today for a little problem and already received confirmation that item is a... Ver mais
Detalhes da empresa
- Concessionária de scooters
- Loja de Motores Elétricos
- Loja de veículos motorizados para competições
- Fornecedor de roupas de proteção
- Oficina de scooters
Escrito pela empresa
We are a team of Electric Rideables enthusiasts with a mission to put fun back into personal transportation. We believe e-Rides are the future of transportation.
Informações de contato
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- 020 3633 9748
- info@e-rides.com
- e-rides.com
4,3
Excelente
362 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
-outstanding customer service.
20 de fevereiro de 2022
Boutique très réactive avec de bon prix…
Boutique très réactive avec de bon prix !
Dommage que le royaume Uni ne fasse plus parti de l'UE, car il y a des frais de douane.
17 de fevereiro de 2022
A pleasure to do business with erides
17 de fevereiro de 2022
Tutto perfetto ottimo prodotto
Tutto perfetto, protezione copertura ruota perfetto molto bello
Grazieeee.
17 de fevereiro de 2022
Personne très compétente et passionnée.
Personne très compétente et passionnée.
Avec un grand sens commercial
je recommande
16 de fevereiro de 2022
Avaliação não solicitada
EUC had issues but company had excellent customer service response
[This review has been edited]
The EUC I ordered did not initially function and I raised and submitted a ticket on e-Ride's website. After arranging for free pickup of the wheel they tirelessly worked through the weekend to remedy issue (keeping me constantly updated) which was successful and subsequently arranged a re-delivery; they have since offered and sent me a pair of protective gloves as compensation for the hassle. They truly made me feel like a valued customer with their communication and personalised service, and would highly recommend.
16 de fevereiro de 2022
Resposta da e-RIDES
Hi Chris,
Thanks for your feedback. We are extremely sorry for the inconvenience.
We would like to assure you that we perform checks as soon as we receive new stocks, which may take some time to arrive from the manufacturer. After the checks, the goods are then stored in our distribution centre, ready to be dispatched. Some wheels may arrive with low battery which may drain after storage, but this is a very rare occurrence for us.
However, we will ensure this is not the case going forward. We are glad that we were able to pinpoint and fix the issue for you promptly.
Apologies again for the inconvenience this caused. When we initially spoke to you over the phone, we discussed a few solutions, including a full refund. We were subsequently able to identify a fix and rearrange a delivery, which we were under the impression that you were satisfied with, as the Inmotion V5F was your first choice. We can only apologise again for any misunderstanding.
We have tried to call you earlier, and will try again to discuss how we can make your experience better.
Kind Regards,
e-RIDES team
New e-bike purchase.
Purchased a new e-bike. Great price, first class service & next day delivery. Many thanks.
16 de fevereiro de 2022
La passion euc
J'ai aimé le service client qui a su répondre à toutes les question. L'envoie a été rapide et soigné. Merci
11 de fevereiro de 2022
Very responsive and fast delivery!
11 de fevereiro de 2022
Excellent service fast delivery very…
Excellent service fast delivery very happy partner thanks again
9 de fevereiro de 2022
Très bon marchand
Très bon marchand, réactif
Les prix sont bon!
Dommage que depuis le brexit il y ait des taxes d'importation pour livrer en France
7 de fevereiro de 2022
Excelent post sale service.
2 de fevereiro de 2022
Avaliação não solicitada
Great communication and service
1 de fevereiro de 2022
I purchased a Mate X e-bike and am…
I purchased a Mate X e-bike and am thoroughly pleased with the service i received. A great price with a free hoodie and delivered free of charge to me in Port Glasgow next day. Super helpful and friendly service on the phone too. Certainly would buy from these guys again.
30 de janeiro de 2022
Avaliação não solicitada
Amazing and surprising experience!
Had an amazing and surprising experience with e-RIDES. Super kind and helpfull people.
Actually, it is the best experience I ever had with any company in my life!
Thank you!
25 de janeiro de 2022
Avaliação não solicitada
Hidden charges and super expensive…
THE BEST CUSTOMER SERVICE I HAVE EVER SEEN. SWIFTLY REACTED TO ME AND TOOK VERY CARE OF ME. HIGHLY RECOMMEND E-RIDES.🙏👍
24 de janeiro de 2022
Resposta da e-RIDES
Hi Tomas,
Thank you for your feedback, and we are very sorry you had this experience. We take our customer service very seriously.
As per our telephone conversation, the Customs charge became applicable after Brexit. However, we did not charge the 20% UK sales tax since you are located outside of the UK.
Hope you are happy with our resolution as discussed over the phone.
Kind regards,
e-RIDES
Living in the states (NYC- Queens) I…
Living in the states (NYC- Queens) I was worried about shipping from England with delays and customs issues. I figured a few weeks for delivery. I received the package in about a week!! Shorter then ground transportation from California to ny!! The begode bodyguard fits perfectly so this has been a great experience and I will be back shopping again. Thanks for proving my apprehension wrong. And thanks for e-wheels for having a warehouse fire and no inventory☹️ I never would have found you guys!!
21 de janeiro de 2022
I have not received my order yet and it…
after contacting the store I must rectify my assessment because they have been held responsible as a good company for the problems that arise
12 de janeiro de 2022
Resposta da e-RIDES
Hi Unai,
Thank you for your feedback. We are sorry to hear that you have not received the Hillbilly gloves.
We have reviewed your order placed on the 22nd December 2021, and can see that the gloves was sent on the 23rd December 2021. The parcel has since reached Spain and it is currently being processed by Customs in Spain.
We are equally frustrated by the delay at the Customs. Although this is a Customs issue and out of our control, as a goodwill gesture, we have processed a full refund for the gloves.
We thank you for your understanding in this matter.
Kind regards,
e-RIDES
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