Eahora Ebike Avaliações 

Consistently good customer service, even after 5+ years! I purchased the Eahora X7 folding fat tire bike in 2020. Was going stir crazy in California during the pandemic and needed a new way to explore the beautiful redwoods and Pacific coast where I live.

I recently purchased an extra 48v battery for long trips over hilly terrain. Unfortunately, the new battery (I thought) wouldn't hold a charge! It showed charging for 4.5 hours, but then wouldn't power the bike, and unlike my original battery, showed no charge on my voltmeter. Customer service worked with me for over a week, until we discovered that these new batteries don't behave as the originals! You have to use the key (included) to switch the battery to the LOCK position. The battery then shows a voltage and runs the bike. This is unlike the original battery, that did NOT require locking. It's a new feature that customers with X5/X7 eBikes should be aware of! Thanks to Eahora Customer Service for helping me with this!

great fit and finish, styling is fantastic, very comfortable and quick..would love to open a eahora shop in new jersey

Great customer service .
Communication and assist to get my bike put together was a plus !
Up and on my way to a different kind of freedom .

Every thing that I have ever done with Eahora Is 5 star`s all the way..I could not have found a better E-Bike like the Juliet ,It`s awesome in every way ,I have been riding it for several year`s not one bad issue.I have changed a few thing`s on it like a fat seat with a back rest . I pull a nomad trailer to get groceries and going camping and fishing with it. I love this thing.And Eahora has all way`s been there when ever I needed them didn`t matter why I needed them they were there.I have never ever worked or dealt with a better company. ***** star`s. your`s truly Old E-Bike Chris N C

Excellent bike, Piss poor service, Filed complaint 3weeks ago. Paid 2100 dollars for bike with defective speedometer, They won't replace, still under warranty.

I got two bikes Romeo pro 2 2025 which cost $5,000 for 2 bikes, that's not a small amount for one of which to not to be even working. I emailed same day I got them and asked for a refund or a new bike, I got blocked
So today nov 11th I got unblocked and email they wanna video would you know that the email will not support sending the videos not no 5 seconds not no 10 second videos this company is very hard to work with and will do not recommend ever buying from this company until you do your research and know a little bit more about the products that they sell because without the doubt I can tell already it's going to be a headache to get any thing achieved with this company so save your money save your time save your energy and anger and just buy something else anything but from that company.

I am in need of a controller and no one seems to care Eahora sold the bike am200 special to me and just tells me we dont have that part maybe Eahora should help find one i have exhausted every place myself but i dont have their contacts..

Thank you guys so much, they've went out of their way to help me with fenders that didn't fit right and my AM100's crank had issues and they sent me a new left crank for free, even when their supply chain couldn't help me quick enough, they made sure it happened and I bought the bike used from an old lady in the mountains, so I was amazed at what lengths they went to for me.

Great communication from the staff they even sent me a better battery. They helped me along the way with videos and really good assistance. This could’ve turned out really bad, but they actually helped me.

Don't buy a bike here!

My Romeo Pro 2 was delivered with a broken controller.
After a few weeks, the bike stopped running.
A few months after replacing the controller, the pedal sensor broke.
Then there was a problem with my front suspension fork.
And now my rear rim is cracked!
They won't send me any more parts because my warranty is one month out.
But in the meantime, my Eahora Romeo Pro 2 has been out of service for over six months!
Now they want to charge me €180 for a rim and spokes, and I'm supposed to wait 40 days for the replacement parts.

This is why I will never buy anything from Eahora again.

They are basically admitting that their bikes only last a couple of years.

My "X7 Special 2023" is only 2 years old.
The first motor and controller went out at 11 months. Thankfully they did replace both under warranty.

The second controller goes out at two years and now they no longer carry them?
They're basically telling me to toss the bike in the garbage.

I purchased this bike, it came about two months after I purchased it. I rode the bike for about a month. Charged it five times. On the sixth attempt to charge I got a battery error. I’ll contacted her service department. The situation has still not been resolved. I’m nowhere near a resolution. And I was literally told by the service department to search YouTube to find answers to my questions.
Buyers beware.

This has to be the worst customer service I have come across. I put in a warranty claim 5 months ago and still have not had a resolution. I would like to be able to give this bike a good review. But given the compleat lack of customer service. I can not recommend.

The Romeo is a superior ebike and we are very happy with our purchase.

Bu mağaza hiç iyi değil ürün şatışı var ama ürün yok ortada. Yedek parça istiyorum stoklarda var gözüküyor ama ürün 1 aydan fazladır yok gelmedi. Sözde 14 günde gelecek ti. Almayın bu markadan bisiklet ben aldım pişmanım

Wish I could give negative stars! This company is horrible. We purchased the Romeo Pro 3 just a few months ago and the brakes have been awful since day one. The bike has been in the shop multiple times getting the brakes bled and checked. Now the brakes go completely out while riding the bike which was very unsafe so I ordered a new brake kit off the website where it clearly states the part is in stock and ships the next day. Checked tracking and days later still hasn’t been shipped out so I emailed Eahora customer service explaining the situation with the brakes (which I’ve previously done with no help from them) and how soon will the part be sent out. They respond back with they are on holiday from September 30th until October 8th…. What?! Horrible customer service. Horrible unsafe bike. I would NEVER recommend this company to anyone. Steer clear!

Worst experience, three days of run around and no help at all. Highly recommend finding a different company to do business with. Amazon never ever responded to any request for help and it looks like Eahora gave me the big middle finger too.

The customer service was very helpful and provided convenient follow-up support, which was very satisfying. The bike was easy to control, and the ride was relatively smooth. The only minor disappointment was that delivery was half a day later than expected. Overall, it was a great experience, and the price was reasonable. I would definitely recommend it to someone I know.

Eahora will not refund me or contact me about fully failing defective brakes system. Both failed and no one returns my email requesting a return label for the refund. I was polite and also sent photos as proof. Avoid Eahora at all costs. Absolutely horrible customer service and support. The bike is otherwise decent except for the faulty brakes.

I bent my rear fender supports and Eahora sent me a new one. They've always been on point with the parts, I've damaged several things being thoughtless and clumsy their product support is awesome.