Eahora Ebike Avaliações 

I bought my bike back in December 2024 and at first it was great but shortly after my battery went dead Without me knowing because it ran fine earlier, I thought the battery was fine. At first they were very helpful. I sent the pictures and video they asked for a few times. They replaced the display unit and the power unit but it still wouldn't power on. My friend suggested I test the battery. When I had it charging the light was green so I assumed the battery was good until I used a multimeter and found out the battery was at 25.6v of 48v. I previously asked for an exchange of bikes and received no reply from there Amazon Service department because I bought it through Amazon. Since no reply from them, I reached out to the main site service department. They replied and told me they reached out to the Amazon department and they will contact me shortly. That was over 3 weeks ago. I haven't heard from them since early June and the main site service department stopped returning my emails.i like my bike but, if I knew customer service was going to be this bad, I would have never purchased this bike. Beware.

Lots of issues with the Juliet Pro II. Customer service gives me the run-around. Same lame excuses on a loop. They don't care about the customer. Just pushing junk bikes. Check the facebook community. Lots of folks with unresolved issues. I regret this purchase. They won't allow a return. Just excuses. I wish I had found these reviews before I made the purchase. There are almost as many 1-star reviews as are there are 5-star.

I finally got my hands on the Romeo Ultra I’ve been eyeing for ages – and it’s every bit as premium as described! Flawless product paired with flawless service. Huge shoutout to the customer support team for their lightning-fast responses. When my accessory order got delayed due to low stock, they didn’t just apologize; they came up with a solution that actually made sense. No half-measures, no runaround – just genuine help. All this at an unbeatable price? Total win.

Bought a Romeo pro recently and have put over 800km on it in about a month or so and plan on putting many more, the range on the bike is fantastic and the power/speed are limited but can be unlocked to make riding even more fun or to just add some more power if you're a larger rider like me...the bike handles a 300+lb rider with no issue and averages about 100ish km per charge at around 40km/h average speed, even up hills it's great so if you're smaller your experience should be even better however I wouldn't recommend this bike for smaller riders...this is a big bike for big riders who are sick of weak ebikes with low range and can handle the weight, the bike is heavy but I've never had issues and I have to take it up and down stairs...great bike all around and I'm already getting friends and family into buying these so we can take long distance trips together on our eahoras, I hope to get myself a second one... hopefully a dual motor this time

This electric bike I bought is really practical and perfect for daily commuting. It lasts about a week on a single charge, and pedaling in power-assisted mode is effortless, even on small slopes. It's not too heavy, so it's easy to carry into an elevator when parked. The range and handling are both very satisfying.

This the second bike I have purchased from eahora both bikes are great and the customer service is always responsive and fast to help. This is truly a great company.

I purchased a Romeo pro two a year and two months ago and all of a sudden, the rear hub locked up could only go forward and not reverse after tearing apart the rear hub motor, the magnets fragmented and locked up the rear hub now I’ve been in contact with Aurora of this problem and they tell me that there’s nothing they can do about it It’s out of warranty so I paid $2800 for yard art I contacted them about a replacement hub and that will cost me another $500 and take a month and a half to get not sure what to do about that. Not happy with the response that you get from The company seems to me like it’s computer generated with same responses.

The juliet pro 2 with dual 2200W motors are insane—climbing hills feels effortless, and hitting 40+ mph is smooth as butter. Even with heavy groceries in the basket, the torque never dips. ​​Stability is next-level.​​ The fat tires soak up potholes like they’re nothing, and the hydraulic suspension keeps things comfy on bumpy trails.

Still have not received my rear rack for my Romeo pro 2 looks like I'll have to try to purchase another one and hope I get it this time if not then I don't know how I can trust this company

I recently purchased a bike off Facebook marketplace and need new parts was told to email the company do to the availability of the parts I need and I was contacted and instructed to send pictures of the parts I need which I did and no one has gotten back to me over 2 weeks now thanks clowns 🤡

🚨 BEWARE: EAHORA’S GROTESQUE NEGLECT NEARLY COST ME MY LIFE

I’m writing this not just as a frustrated customer, but as someone whose life was put at risk due to Eahora’s utter disregard for safety, customer support, and basic corporate ethics.

I purchased the Eahora P5 II for a transcontinental journey across the United States, a mission followed publicly under the name EddieXPedition, aimed at raising awareness and hope through a once-in-a-lifetime bike expedition. After weeks of travel and thousands of miles, the bike completely failed in Drummonds, Tennessee, leaving me stranded in a remote area with no bike shops, limited access to water and food, and mounting health concerns.

I immediately contacted Eahora with detailed documentation, videos, photos, and a plea for help, including offering alternative solutions. Not only did they fail to respond with urgency, they actively ignored the situation for over 2 weeks now, passing my case around like a broken package.

To make matters worse, Eahora was simultaneously using my name, image, and story in their marketing campaigns and Instagram content while I was stranded and pleading for help.

This is not an isolated case. I’ve since discovered that hundreds of customers have reported similar patterns of neglect, misleading support, and serious product issues.

I’ve initiated a class action lawsuit against Eahora on the grounds of product failure, negligence, and deceptive practices. If you or anyone you know has experienced similar treatment, I encourage you to reach out to me directly at my email available through my social media platforms.

It’s about time this company is held accountable to make sure no one else is put in harm’s way due to their reckless business practices.

Eddie
Founder, EddieXPedition & TXAPITA
@eddiexpedition

After reading some negative stuff online, I was a bit hesitant spending $3,000. But my actual experience's been great. ​​Everything arrived complete​​ and undamaged. I've put about 100 miles on it so far – ​​both motors work smoothly​​, even on hills. Riding through rain hasn't been a problem. Had a quick question about the display setting and ​​support got back to me quickly​​, which was reassuring. Assembly was straightforward, about 30 minutes. Overall, it's been reliable and feels worth the price for my daily commute.

J ai eu un problème avec le moteur avant et ils ont honorer leur garantie. À partir du site d amazon et pas le site officiel.

I had a great experience. I accidentally ordered the wrong charger due to my own oversight, but they were incredibly accommodating and helpful throughout the process. They responded promptly to my messages and were eager to help resolve the issue, making sure I got the correct charger without any hassle. Their communication was excellent, and they clearly care about customer satisfaction. I really appreciate their support and willingness to go the extra mile. Highly recommended!

I purchased the Eahora Romeo ultra, and I couldn't be more thrilled! My bike shipped promptly. The battery retains a strong charge and works flawlessly with the included charger. Unlike other brands I've tried (like FreeSky or random temu finds), Eahora's build quality and attention to detail truly shine. ​​Their customer service is outstanding​​ – quick to respond, incredibly helpful, and resolved a minor shipping delay question within hours. They clearly stand behind their products. Worth every penny, highly recommend over alternatives!

Well the bike arrived with battery adjustment issues and the rear motor is making a noise that according to Eahora customer service I am obligated to repair or look for someone to help me. They just not accepting the fact that the bike doesn’t work properly and the company should take it back.
The company ignored the content of my emails and keep suggesting that I should repair their bike or be responsable for shipping back expenses and depreciation cost.

Romeo pro 2 est une machine phénoménale ! Malgré des dinitiaux après des avis négatifs, ce vélo m’a stupéfié. Il dépasse les voitures sans effort et gère les raccourcis tout-terrain. Ses deux moteurs offrent une puissance folle . La construction est premium — acier épais, soudures impeccables. Le service client a été exemplaire : après un problème de batterie, mises à jour quotidiennes, panier cargo offert et batterie neuve envoyée. Ce vélo surpasse les concurrents (comme l’Aniioki) en vitesse, autonomie et robustesse. Un investissement justifié !

I bought a Romeo Ultra 2 and am very happy with it. Before it arrived I was worried that its size and weight would keep me from riding on some offroad trails but so far its been great. I don't notice the weight of the bike as much as I thought I would. Great job Eahora!

I will add that accessories I ordered didn't arrive with the bike, a few were pre-orders and I'm waiting for them but I was supposed to receive an air seat cushion and a universal electric air pump, only the seat cushion arrived. Eahora told me there was a delivery mistake in their warehouse and they are sending another cushion with the air pump and to just keep the cushion I received in a gesture of good faith.

I've received responses to my support requests within 24hrs.

Received the Romeo Ultra 2 on April 29th,, and right out of the box, this bike has amazing power, and handling..I also own an Aniioki A8..which doesn’t come close to the Romeo…if the seat was upgraded to improved cushioning…the bike would be superb for long distance riding..

So bought the Eahora Juliet June 12, out of the box it had bent defective front forks.. Sent pictures as they asked me to do, and said they would send out new replacement forks, now going on (1) month.. Excuse after excuse, keep saying shipping tomorrow, tomorrow never comes, absolutely the worst customer service bar non.. Now they say no airplanes available to ship to the USA lol, and say Saturday will ship for sure.. Of course I don’t believe it, every message they reply to, they just make up another stupid excuse to buy time, so annoying.. So disappointed and dissatisfied with their customer service, could never refer friends to buy there bikes.. Lesson learned, buy American…