Easily Avaliações 1.367

Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which essentially said not their fault !
This may well be the correct answer but 8 days to get it ??!!

Christopher was great - he got what I was aking and responded perfectly. Thanks

Christopher, was super helpful and sorted out my renewal.

I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK it's been great. Tracey, one of the support agents, is very responsive and professional. My faith in Easily has been restored and will continue to use them so long as this great service is maintained.

No customer support. Does not reply to emails or web forms. No phone number. AVOID!

Very helpful and patient and provided prompt replies to my emails

Very efficient and professional. Highly recommend

Easily Support appear to be overwhelmed . 16 days without email and long gaps between responses though that does include the Easter break. 5 day week office hour support does not fill the need.

I am updating my review so easily can understand whats going on, this is what stephen sent me

"Hi Mike,
Although we control the REGISTRATION of the domain.

We DO NOT control any of the settings, this is what I'm stating in the emails.

Control, of your domain settings is with another company, that we 100% have nothing to do with.
The Easily UK Support Team
My question is very simple I have never changed anything thing or moved to any other company you have always been incharged of my settings, so somehow a fraud as been commited and if must and I say it again I have never changed my settings to another company,

I’ve been with Easily for a long long time. Always reliable and I’ve never had reason to move. After a recent mistake when I forgot to renew a domain, I was helped to rectify the problem very speedily by great support person here in the UK. Recommend.

I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend them off. Christopher handled my move away from them so quickly and professionally. Much appreciated.

First thing to say is the customer service was excellent. Quick replies, good information and lots of patience dealing with our issue with our e-mail. That's the positive.

The negative however is that the Easily control panel is possibly the most confusing and poorly designed web portal I've ever used. It looks like it was made in the mid 90s, lots of pages are completely blank, navigation is appalling and you regularly get stuck in a loop. It needs a total overhaul, with someone in charge of that process who has a track record in user interface design and understands usability.

For 13 years Easily have supported my business by providing domain names and webmail support. On any occasion I needed assistance, they have been very professional and quick to respond. Due to retirement I am now closing/deleting my account. In that regard, the service I have received from Christopher McGuinness in the support team has been very class.

I need help urgently on domain renewal.
It had been 1 days after someone response but no more follow up... is that anyone can help on this urgently?
Ticket # 2531905

Christopher has been very responsive, helpful and pragmatic.

Whilst they say that they will respond with 24 to 72 hours, it was not unusual to get a response by return email from Christopher McGuiness. I was not an easy customer for them but their responses were detailed and relating exactly to my query. I was quite surprised.
, and very happy.

Outstanding service. I wanted to change my email hosting package, and Christopher on the Support Team could not have been more helpful, giving me different options to meet my needs and dealing with the matter very speedily. I would recommend Easily without hesitation, a great company to deal with

I have had a couple of problems setting up and understanding my email accounts with associated storage but Easily have been really responsive and helpful in getting my account set up correctly. Would recommend. Thank you.

Needed to renew and didn't have the domains on autorenew. I received an email; I did what the email said and it's been quick and very efficient.

We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number given when contacting the support team and this helps them. Once we 'd done the that the whole thing has now been happily, and swiftly resolved! Us oldies (both in our 70's) do find using computers to resolve issues tricky - being able to contact a real person does generally help. We are happy now that we have achieved our renewal! Thank you Easily!