Easily Avaliações 1.367

My emails have not been working sinse Friday 28th I can not make contact by phone. I have had several emails asking for security details I have sent several times but still they are not coming back to me. What's going on Easily!!?

Great communication with the team when I lost all my log in details! Would recommend.

Poor, almost non existent support. When everything works it’s great, but when it doesn’t there’s no one there to help you. My emails aren’t coming through, not the first time this has happened. Trying to contact support - message says 3-5 business days to get back to you. Really? Very frustrating as I’m overseas, can’t get eg, my boarding pass or more worryingly, any emails with changes to travel plans, or contact with home (not everyone uses WhatsApp!). I pay for this service so I have continuity, but it doesn’t actually seem to work that way!!

Totally pointless having a domain when you can’t actually contact them if there is an issue
Had no emails for nearly a week now and only had one response to my email asking me to confirm my account and still no response
They should have a telephone number

Horrendous non existent support.
Maze like website.
No phone number to call any more.
They ignore urgent support emails.
I used Easily for years but since it was bought over a few year ago it has gone downhill big time.
Avoid.

And as to the response below I already responded with the ticket number - yet more prevarication. Still my issue is not resolved!

I got myself into a bit of a muddle with domain and mail package needing to be renewed on successive days. I contacted the support team and Tracy Spencer was on the case! Everything was explained to me and sorted out quickly and efficiently. Holding back one star because I feel that the website could be (much) clearer and easier to use, and I might have been able to sort it out myself.

A noticeable improvement in the timing and quality of customer service, based on my past couple of encounters vs. 2024 & before - Thanks

My domain had expired and I was not notified of the payment decline as I had not updated my correspondence email address on my account (my own fault). On contacting support via email, the UK team was quick in resolving my issue. This is the sort of customer support I expect from a payed service.

We were having issues with our previous domain hosting provider so decided to move to Easily. The domains that were being migrated were high traffic so we wanted to limit disruption as much as possible. Tracy S clearly explained the migration process and answered our questions promptly. She made sure that our DNS records were in place before completing the transfers to avoid disruptions. It was a very smooth transition and excellent customer service/support.

Jack and the Easily team really helped me out with their patience and expertise. So grateful, and so unusual to receive such personable service nowadays. Highly recommended.

Appallingly difficult to contact, slow to respond, no sense of urgency.

Issues affecting business continuity taking weeks to resolve.

Easily no longer have viable customer service. Even if it works, you have to wait 3-5 working days for each reply. How can you have a website down for that long? In my case, I've received no replies at all for over a week. I've been with them for many years and they used to be an excellent company. I'm now trying to move my domains to another company but that is tricky without paying lots of extra money because of the lack of customer service from Easily.

Edit: re their reply below- I have left Easily.co.uk. The time for them to reply was when I was a customer. It’s too late now.

Been with them for 20 years. Issues solved quickly.

Christopher has, once again, very quickly answered my questions and resolved the issue.

I’ve used Easily for many years as a reseller, but my recent experience has been deeply disappointing. There is now no telephone support, and email replies arrive days late, often without addressing the actual issue.

A client of mine was unable to receive email on any device (PC, iPhone, Tablet) apart from WebMail, which is almost impossible to integrate into other systems. The settings on Easily’s own website did not work. It took over six days to get a reply to my support ticket — and even then, the response simply asked me to confirm ownership of the domain, despite the fact that I had contacted them from the registered account email.

No technical help, no apology, and no progress.

When the client decided to transfer the domain away, I unlocked it and initiated a transfer-out request on October 8th. The system reported an error, which I immediately reported. Instead of resolving it, Easily repeated the same ownership request, already answered multiple times.

It took 13 days to receive the transfer-out code — many days beyond their own stated response window. Their closing line was “We are always here to help.” Sadly, that couldn’t be further from the truth.

Easily’s support now feels automated, disjointed, and unaccountable, with no route to escalate or speak to a human being. I will be moving all remaining domains elsewhere and cannot recommend their services to anyone who values responsiveness, reliability, or professionalism.

Christopher McG super - helped a great deal

I have been trying to resolve an issue of not being able to get my email whilst abroad - it started with me not being able to access my emails via laptop on 4th October - been emailing back and forth but no urgency and now I have lost email account on iPhone so have no way of accessing emails - I am writing this in the hope my case get escalated and help is given #2008935 a very frustrated customer

Ryan helped escalate a dns error I was having trying to migrate from a Google Workspace and got it sorted for me. Thanks Ryan

What is happening to Easily, we are working with them for decades, but support is appalling. None of the support emails are answered, you cannot call for support. There is nothing left of what it used to be

I was away when my domain renewal approached the expiry date, but noted there was a grace period so resolved to address it on my return. For some reason I could not find a way to renew it online during the grace period via my Easily account on the website. I contacted support and had a swift response, so it was swiftly resolved by the UK support team. It would be better if the grace period renewal can just be done directly online.