East Durham Funeral Service ltd Avaliações 

310
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We cannot thank East Durham Funeral Services enough for everything they did for our Grandad and our family during one of the hardest times of our lives. From the very first contact, we we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team at East Durham offer compassionate and professional services. At all times through the planning of my mams funeral they were responsive, supportive and always kind. I cannot recommend them hi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

At one of the most difficult times the empathy shown by Tom & his staff was heartwarming. Special thank you to Ellen & Tracey who I believe went over & beyond with some requests regarding music & fl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Funerária
  2. Diretor de Funerais

Escrito pela empresa

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

310 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(310)

43 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Professional Service

Professional, respectful, friendly and caring staff who made the whole experience go as smooth as possible. Every last detail was carefully planned. Communication was excellent and replies were always swift. A massive thank you to them.

18 de dezembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you very much for leaving such a kind review

Avaliado com 5 de um total de 5 estrelas

Excellent Service

From start to finish, the service we received was excellent. All of the staff were very caring and helpful and answered all of our questions. Ellen was in touch on a regular basis and keep us informed of all progress stages. We could not have asked for a better service from a very professional company who looked after our Mam for us. Thank you.

15 de dezembro de 2023
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Resposta da East Durham Funeral Service ltd

Thank you Peter

Avaliado com 5 de um total de 5 estrelas

Professional and Caring

Excellent service from all at East Durham Funeral Services, from the moment we walked through the door we knew we had made the right choice of parlour.
Massive thanks to Ellen especially, she was helpful, compassionate, advisory and completely professional putting us at ease through the difficult journey of Dads passing.
The Florist they used was Amazing given that we vaguely asked for " Scottish Themed " flowers which were stunning and exceeded our expectations.
Dad was prepared to perfection even in his Tottenham Hotspur scarf.
Once again Thank You to the whole Team doesn't seem enough.
we would use East Durham Funeral again if they ever expand to our region and have no hesitation in recommending them.

16 de outubro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you so much thats really kind of you to say
Many thanks from all the team here

Avaliado com 5 de um total de 5 estrelas

A huge thank you

A huge thank you to Tom, Ellen and everyone at East Durham Funeral Service for being so helpful, caring and respectful. They made everything very easy for us at a very difficult time and gave my dad a perfect send off.
Would 100% recommend.

21 de novembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you for taking the time to write this review, your kind words are much appreciated

Avaliado com 5 de um total de 5 estrelas

An excellent and professional service…

An excellent and professional service from start to finish from all at East Durham Funerals.
Never had to deal with arranging a funeral before for somebody so close, but everything was explained thoroughly and the process was made as smoothly as it possibly could have been.
Such a difficult time made that little bit easier with caring and compassionate staff. Thank you so much.

16 de novembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

We really appreciate your kind words, thank you

Avaliado com 5 de um total de 5 estrelas

We cannot thank Tom and Ellen enough…

We cannot thank Tom and Ellen enough for their guidance and advice during a very difficult and emotional time.
I needed to have things explained again at times as I was so emotional when we first spoke after mams death. This was not a problem at all, and Ellen was so patient with me going over things again.
Mam had paid for and planned her funeral well in advance but the finer details needed to be sorted which they helped with, with compassion and respect.
I would definitely recommend East Durham funeral services and THANK YOU to all the staff for your services on the day of the funeral.

16 de novembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

We really appreciate your kind words, thank you!

Avaliado com 5 de um total de 5 estrelas

A perfect service by true professionals.

Tom and his team provided a first class service from mum's passing to the day of her funeral. Everything was arranged by them with total perfection and sincerity during a very stressful and emotional time for our family.

16 de novembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you for taking the time to write this review, your kind words are much appreciated

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing team

Absolutely amazing team, thank you so much to Tom, Ellen and everyone at East Durham Funeral Services. You made everything so easy from start to finish when we are all grieving, we can’t thank you enough, all of you care so much 🫶🏼

21 de novembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you Katie that means a lot xx

Avaliado com 5 de um total de 5 estrelas

Outstanding service

I cannot thank the staff at East Durham Funeral services enough for their fantastic help and guidance following out my late father in law's wishes recently and also for my own father last year, from our first contact with them to the funeral aftercare they were amazing, thank you Tom, Ellen and everyone at EDFS who has been there for us through our difficult time.

11 de outubro de 2023
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Resposta da East Durham Funeral Service ltd

Thank you so much thats really kind of you to say
Many thanks from all the team here

Avaliado com 5 de um total de 5 estrelas

East Durham Funeral Service is exceptional

Every member of the team at East Durham Funeral Service did an exceptional job in handling things for us, both in the immediate aftermath of my father's death and thereafter, the management of the ceremony, logistics, the service itself, the presentation, communication, and offering comfort, compassion and empathy, and the formalities with the hearse and limo (done in both a friendly and respectful way). Would highly recommend and the pricing is excellent value relative to other funeral services also. Our family are very grateful.

17 de outubro de 2023
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Resposta da East Durham Funeral Service ltd

Thank you for taking the time to write such a detailed review. We really appreciate it and we are here for you should you need us at any point
With thanks from all the team

Avaliado com 5 de um total de 5 estrelas

5 Star Service and Care

I cannot thank Ellen, Tom and the rest of East Durham Funeral Service enough for the funeral for my Mam / Grandma. The service, care and professionalism is next to none. Highly recommend to anyone.

20 de setembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thanks so much Lauren. Really appreciate your kind words

Avaliado com 5 de um total de 5 estrelas

A Service We Would Recommend.

My family and I have high praise indeed for this funeral service.
From the first visit through to the service for our beloved Mam, Ellen, Tom & Judith provided us with exceptional care and support at such a difficult time in our lives, we will always appreciate the support we had and would not hesitate to recommend them.

23 de agosto de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thank you Jean and Mary for the kind words

Avaliado com 5 de um total de 5 estrelas

I would highly recommend East Durham…

I would highly recommend East Durham funeral service. They were very professional with a empathetic and proactive approach. Ellen and Tom were very personable and incredibly supportive throughout the whole process. The team went above and beyond to support us during a difficult and challenging time. From start to finish, they were incredible. Very genuine and kind people, with a person centred approach with the delivery of their service. We can not thank them enough for all they did for us.

8 de setembro de 2023
Avaliação não solicitada
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Resposta da East Durham Funeral Service ltd

Thanks again Emma- we really appreciate your kind review and gifts

Avaliado com 5 de um total de 5 estrelas

Highly Recommend East Durham Funeral Services

Dad passed away recently at the grand old age of 99 and already had in place A Golden Charter Funeral Plan which he had taken out with Esst Durham Funeral Homes. So when the time came the majority of the arrangements were already in place. I met with Phillip 2 days after dad died to go over everything and he put me so at ease with what still needed to be done and what l needed to do.
Ellen was working away on the arrangements behind the scenes keeping me fully informed along the way as to how things were moving. The Funeral day itself was led by Tom and everything went off to perfection. I cannot recommend East Durham Funeral Homes highly enough for their friendliness and sheer professionalism at a sad and difficult time for all the family.

13 de agosto de 2023
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Resposta da East Durham Funeral Service ltd

Thanks Mark, very much appreciated
Regards
Philip and team

Avaliado com 5 de um total de 5 estrelas

Staff were very professional and…

Staff were very professional and helpful throughout a very difficult process. They were always available to help and advise, this made dealing with things much easier.

7 de agosto de 2023
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Resposta da East Durham Funeral Service ltd

Thank you Chris

Avaliado com 5 de um total de 5 estrelas

Positive experience

From the initial contact, to the funeral itself, they made the process as smooth as possible, during a difficult time.
Nothing was too much trouble. Ellen was very accommodating and organised everything, including the wake.
Tom was excellent, giving advice and very helpful.
I would 100% recommend East Durham Funeral Services Ltd.

22 de julho de 2023
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Resposta da East Durham Funeral Service ltd

Thank you very much for leaving such a positive review

Avaliado com 5 de um total de 5 estrelas

First Class and Professional

Right from the first contact East Durham funeral services guided us through the procedures and planning of our Mams funeral. They did this with the greatest of professionalism and understanding. Everything we asked was answered and everyone was very friendly and caring. First Class at what they do

30 de julho de 2023
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Resposta da East Durham Funeral Service ltd

We really appreciate your kind words, thank you!

Avaliado com 5 de um total de 5 estrelas

A beautiful experience

From start to finish they delivered the most professional service whilst being totally approachable and kind.
I could never thank them enough

20 de julho de 2023
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Resposta da East Durham Funeral Service ltd

Thank you Linda

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