Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away)... Ver mais
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Veja o que dizem as avaliações
Got my son to sort out my funeral plan. As he had already done his with you I decided to use the same company. Easy to understand & set up in minutes. As i didn't receive confirmation we gave them a... Ver mais
A empresa respondeu
I went to the Coop funeral office in Ripley Derbyshire and met a very kind lady who arranged a appointment for me.I had the appointment on the 30th of April with the same lady who told me everything a... Ver mais
A empresa respondeu
There was no rush ,everything was explained in such a calming way, planning my funeral wasn't something I had expected to do but relieved that I had and CO-OP made a difficult day into a peace of mind... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Informações de contato
Queen Street, WS13 6QD, Lichfield, Reino Unido
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4,8
Excelente
108 avaliações
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Everything went well during the initial…
Everything went well during the initial process and I feel the salesperson sold a good package which was clearly explained. You could maybe ask my family after the funeral (hopefully many years away) how they felt it went and whether it was a worthwhile practice
28 de maio de 2026
Very professional service Matthew was very helpful explaining…
Matthew was very helpful explaining everything clearly and professionally and made our decision to go ahead with planning and buying our funeral plans from you a very easy decision
4 de maio de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you experienced great service delivered with kindness, that’s exactly the standard we want every customer to feel when arranging something so personal. If you ever need anything else or would like to revisit any part of your plan, we’re always here to support you.
Take care,
Central Co-op Funeral Plans
Pleasant staff and ease of service
Pleasant staff and ease of service. Large choice and reasonable fees. An unpleasant subject dealt with well. Peace of mind.
16 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the staff pleasant and the whole process easy to navigate. Knowing that you had a good choice of options and felt the fees were reasonable is exactly the reassurance we hope to provide when discussing something that can feel like an uncomfortable subject. It’s great to hear that the experience gave you peace of mind, that means a lot.
Take care,
Central Co-op Funeral Plans
Easiest thing I have ever had to do
Easiest thing I have ever had to do, the information I asked for was given and more so I was happy to pay there and then
27 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that arranging your plan felt so straightforward and that you were given all the information you needed and more. Knowing the process was clear and easy enough for you to feel confident paying there and then is exactly the experience we aim to provide.
Take care,
Central Co-op Funeral Plans
It would have been 5 but we didn’t get…
It would have been 5 but we didn’t get a voucher like they advertised on TV.
26 de maio de 2026
Resposta da Central Co-op Funeral Plans
Thank you for taking the time to leave your review. We’re really pleased to hear that you were happy with the service you received, and we appreciate your feedback about the TV offer. The promotion you’ve seen advertised relates to a different Co-operative Society, but we completely understand why this might have been confusing. We’d still like to make sure you feel valued, so we’ll be in touch directly to offer an alternative reward and go through the details with you. Thank you again for choosing us and for sharing your experience. If there’s anything more you need in the meantime, we’re always here to help.
Take care,
Central Co-op Funeral Plans
was made to feel very comfortable and…
I was made to feel very comfortable and welcome the lady was very professional in the way she explained everything to me.
29 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that you were made to feel comfortable and welcome throughout your appointment. Feeling at ease is so important when discussing something so personal, and we’re really pleased the colleague you met explained everything professionally and clearly.
Take care,
Central Co-op Funeral Plans
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found the service caring, understanding and informative. Those three words capture exactly the experience we want people to have when discussing something so personal and important.
Take care,
Central Co-op Funeral Plans
Very sensitive
Very sensitive, unhurried consultation with plenty of information and time to process this. Lovely calm setting and very empathic consultant who allowed me to consider my options and make my choices without any pressure.
1 de maio de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your thoughtful review. We’re really pleased to hear that your consultation felt sensitive, unhurried and supportive. Creating a calm environment where you have the time and space to process everything is exactly what we aim for, and it’s wonderful to know your consultant provided clear information and empathy throughout. It’s especially reassuring to hear that you felt able to consider your options without any pressure, that’s an important part of helping people make the choices that feel right for them. If you ever need anything further or would like to revisit any part of your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Funeral planThe lady was really nice
The lady was really nice. Not too serious for a grim subject which worked well for us. Talked us through the plans that we chose
17 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your lovely review. We’re so pleased to hear that the colleague you met made the conversation feel comfortable and approachable, even with a subject that can feel quite heavy. It’s great to know she talked you through the plans clearly and helped you choose what felt right for you. If you ever have any further questions about your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Two happy customers
The staff made us welcome and explained the different plans but did not pressure us. We had already explored what might be right for us and were so happy with the plan we decided on.
29 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you felt welcomed by the team and that everything was explained clearly without any pressure. It’s great to know you’d already explored your options and were happy with the plan you chose. We truly appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Arrangement for my personal funeral.
I went to the Coop funeral office in Ripley Derbyshire and met a very kind lady who arranged a appointment for me.I had the appointment on the 30th of April with the same lady who told me everything and we did all the paperwork for the type of funeral I wanted no problems at all.
30 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that your visit to our Ripley office was met with kindness and clear guidance. It’s lovely to know the colleague you met was able to arrange your appointment, talk you through everything, and complete all the paperwork for the funeral you wanted without any problems. We really appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
From making the appointment to meeting…
From making the appointment to meeting the lady who dealt with me every thing was fine.
30 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that everything felt smooth and straightforward for you, from making the appointment right through to meeting the colleague who supported you. It’s lovely to know the experience was positive throughout, and we truly appreciate you taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
Resposta da Central Co-op Funeral Plans
Thank you for your review. We’re really pleased to hear that you found it easy to complete your funeral plan online. Making the process clear and straightforward is exactly what we aim for, and it’s great to know this worked well for you. If you ever need any further support or have questions about your plan, we’re always here to help.
Take care,
Central Co-op Funeral Plans
Resposta da Central Co-op Funeral Plans
Thank you for taking the time to leave this lovely review. We’re so pleased to hear that you found our team to be caring and supportive throughout your experience. Your kind words mean a great deal to us, and we’re always here if you need anything further.
Take care,
Central Co-op Funeral Plans
We were given a booklet of information…
We were given a booklet of information on our initial visit to enquire about the funerals that we wanted and the follow up appointment was really good, the lady we spoken to was knowledgeable, polite and friendly and answered all of our queries without being pushy. The price was very competitive and we had done our homework on the various companies offering the same service as the Co-Op and as they are a tried and trusted institution it made sense to deal with them
22 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you found the information clear from the outset and that your follow‑up appointment felt supportive and unrushed. It’s wonderful to know our colleague was knowledgeable, polite and friendly, and able to answer all your questions without any pressure. We’re also glad our pricing and trusted reputation gave you confidence in choosing us. If you need anything further, we’re here to help.
Take care,
Central Co-op Funeral Plans
The agent was very polite helpful and…
The agent was very polite helpful and caring
18 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for taking the time to leave this review. We’re really pleased to hear that our agent was polite, helpful and caring throughout your experience. We know how important it is to feel supported, and your feedback means a great deal to us. If you ever need anything further, we’re here to help.
Take care,
Central Co-op Funeral Plans
The professionalism and friendliness of…
The professionalism and friendliness of staff, how easy it was made for me to arrange plans we needed to make. Efficient, a great service. Thank you.
16 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for sharing such thoughtful feedback. We’re really pleased to hear that our team’s professionalism and friendliness helped make arranging your plans feel easy and well supported. Knowing the process felt efficient and straightforward means a great deal to us, and we’ll make sure your kind words are passed on to the colleagues involved. If there’s ever anything more you need, we’re here to help.
Take care,
Central Co-op Funeral Plans
Family have always used the coop for…
Family have always used the coop for their funerals. Service and staff very professional and considerate
22 de abril de 2026
Resposta da Central Co-op Funeral Plans
Thank you for sharing this lovely feedback. It means a great deal to know that your family has trusted us over the years, and we’re truly grateful for that continued confidence. We’re pleased to hear that our team provided a professional and considerate service, and we’ll make sure your kind words are passed on. If there’s ever anything more we can do to support you, we’re here.
Take care,
Central Co-op Funeral Plans
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