EasyMerchant Limited Avaliações 

Resposta da EasyMerchant Limited

29 de mai. de 2026

Hi Frankie.

We received your email a couple of hours ago letting us know of the damages, and as per our response, we have arranged replacements for Monday for you (next working day),

I understand these things can be a little annoying, but all we can do is immediately respond to it and resolve it for you.

It is impossible for us to resolve this any quicker than we have for you, you informed us at 2:07 (2 hours ago) we replied at 2:47 to say replacements will be coming on Monday (the next working day).

As I say, it is very frustrating when things get damaged in transit, but these things do happen and all we can do when it does is immediately put it right for you.

We're on the 5th working day today, you agreed to 6 at the point of sale, the replacements arrive on the 6th working day, within the timeframe agreed.

We warn all about this on the delivery information page that things like this can happen, we explain that all we can do is replace the damaged items for you, and we ask you to not place your order unless you're happy with it.

Resposta da EasyMerchant Limited

Atualizado em 12 de jun. de 2026

I'm sorry for the delay with the courier. Sadly, sometimes things do go wrong.

It's such a shame that when something goes wrong, it's an instant 1* review, but you can do everything perfectly 100 times and only one might leave a 5* review.

It's very difficult to make sure everything goes perfectly right every single time, probably impossible. But what we can and do, is make sure we're here when you call, and do everything in our power to resolve it, whatever it the problem is. Something that can't be said of most businesses these days.

Kind regards.
EasyMerchant.

Resposta da EasyMerchant Limited

10 de abr. de 2026

Hi Tom.

I understand that it's frustrating when an order doesn't arrive as quickly as you'd like it to.

However, calling us fraudulent is really unfair.

We received your order on the 31st March, wee then had the long bank holiday Easter weekend, and you contacted us the day the bank holiday ended on the 7th to chase the order.

We then dispatched it on the 7th for you.

Then on the 8th you said you wanted to cancel it for a full refund.

Our website does not allow anyone to purchase any item without clicking to say that they have read and understood our delivery information, which in the first sentence explains that we ask for 6 working days for delivery, and potentially during busy periods like bank holidays, ask people to except potentially longer.

You ordered a custom product from us, which means we have to destroy a product to cut it to your custom size.

This involves two guys carrying the roll out into the yard, unrolling it, cutting it, folding back up, packaging it, organising the paperwork, uploading your delivery details, printing the labels and loading the delivery vehicle and paying to ship it to you.

None of those costs are refundable to us.

As mentioned on the product page, delivery info, cancellations info, T&C's etc, custom sized products are non refundable in accordance with the Consumer Goods Act.

This is because, if everyone made us do all the work, then cancel and refund them in full while we cannot recover out costs, then all businesses like our would be bankrupt very quickly. The law is there to protect us from this very situation.

I appreciate it didn't arrive as quickly as you wanted it to, but it did arrive within the timeframe we ask for and you agreed to. So to leave our small family business that tried our absolute hardest for everyone a 1* review and call us fraudulent is disappointing.

Of course, if the item doesn't arrive or is lost the courier has damaged it, then we'll issue you a full refund and recover our costs from the courier, but we have dispatched your item in time.

Please feel free to just give us a call, where you will find the most helpful friendly team in the entire industry waiting to help you.

Kind regards.
Nathan.

Resposta da EasyMerchant Limited

10 de abr. de 2026

Thank you Chris!

Have a great weekend!

From all at EasyMerchant.

Resposta da EasyMerchant Limited

10 de abr. de 2026

Hey Rob.

We do not offer an estimated delivery time of 1-3 days.

As per our delivery information we ask for up to 3 days to dispatch the item and another 3 to deliver it. A total of 6 working days.

To avoid any confusion, we do not allow orders to be placed without a box being manually ticked by you to say that you have read and understood this. It will not allow you to pay otherwise.

It's very unfair to receive a 1* review after being completely honest and doping exactly what we said we would do.

We'd love to advertise a next day delivery service as we would get a lot more orders, but instead we are very honest, even stopping people from being able to order unless they agree to it.

Kind regards.
Nathan.