Ebgames Avaliações 

Customer Service Team Leader Peter Albury is not helpful, standing against the customers and making things worse.

An EB games store is retaliating against a complaint I made a week ago and a previous complaint that was from three months ago and banned me only now at that one, saying I'm a trouble maker.

Making them follow consumer rights doesn't make me a trouble maker and stores have complaint processes, their the ones being unreasonable.

Customers don't get unhappy with stores for no reason, they don't get to retaliate like this. I don't about your right to refuse service when your the one being unreasonable over something was protected under the law, EB games agreed to take responsibility for the problem and now their retaliating.

Two complaints over 15 years is not a troublemaker. The fact companies can be like this and get away with it is disgusting.

You can ban all you want, but that doesn't mean I don't have feelings and I'm going to angry at you. You're the ones financially damaging yourself, I haven't done anything.

EB Games is doing the best it can to turn away customers.

1) Can no longer buy online and get games shipped to my address as they work on a inventory model where only games with lots of stock are shipped.

2) Can no longer buy with PayPal.

3) Subscription service of no benefit.

Rude staff, every thing is over priced and they no longer price match....

I ordered some games from their website, first order I had 7 games and the shipping was normal. The second order was 6 games and the shipping was double because their system default the shipping not using Auspost but with Startrack, all because this store is in CBD. I complain why this was the case their response after 4 weeks we passed feedback over to Auspost. It has nothing to do with Auspost. Not only do they over charge their customers on pricing on games and shipping they have poor customer service.

The sales representative at orchard park mall GameStop are a joke. They don’t ask the customers about their membership at the store. The sales representative will just scanned the product that the customer is buying not asking “do you have a membership with us”? Unlike in CALGARY which the people there do there job pretty good.

Your lack of service is disgusting.. 3 weeks for orders to arrive.. can get orders from america quicker than that. Not having stock in Western Australia. No customer service... it's just give me your money and get out... this why I stopped buying from them.. service is crap.

The Brookside store like other outlets at the moment have a 50% discounted marked price at front of stores and I have bought from other stores from the same type of marked pricing 50% discounted the item I had from the table and was not the only one there price was $15.00 yet he would not take 50% off he said it's already make down yet the other items I have bought have a marked down sticker and the 50% was taken off that price it was just not to this item Total false pricing will never shop again there totally rip off I have taken photos to support my complaint

Back in march 2023 I received a level 4 EB card! Posted it online for everyone to see.
I have been a loyal EB customer my entire life, even though everyone know how over priced their games are. I brought all my games purely through Eb to receive the member points and level up my card.

After using my level 4 card a handful of times. October 2023, I went into the maddington EB store (I’m a regular and a new lady had just started working and this was my first time being served by her). Handed my card over and was told my card didn’t have an account attached to it. I asked did you guys do some data maintenance with the accounts as I have used this card a few times already she said NO and proceeded to show me my account which was a level 2? I then asked well how did I even get this card, she looked at me like I was a criminal, like I stole it from behind the counter some how and she said I have no idea how you got it and took my card. I said you don’t know how much you have broken my heart and she couldn’t care at all, she just wanted me to leave.

So because of this and the way i was treated, I will never return to EB games again!

Always great level of service and the trade in with the loyalty card is well worth it. Even better that they price match. BUT nothing justifies why they are the most expensive retailer for video games. $109 at eb vs 79 at JB?? If I didn't know about price match it would be so expensive

I shop at EB games a decent amount, but I’ve decided that I will never shop there again, the amount they charge for games is absolutely ridiculous and it’s no different for the merch, I bought some PlayStation lights from eb games for 45$ and I found them at Kmart for 20$! And when I asked for a refund the guy at the register refused to give me a refund. I also a little while back bought a PREOWNED Version of SSBU (Smash bros) and it costed 77$ for a pre owned version, I could buy a brand new game from there for even less!!! Last thing, I got a duffel bag as a gift from a friend, I went into the store the other day and that duffel bag costed 50$ what the hell are with these prices!! this is absolutely ridiculous!

Had a good experience here. The lady helped me with all my questions

Brought two PS5's with trade in of nitendo switch for one and xbox series s on the other, the PS5's 4k wouldn't work on my 4k TVs. I my family tried for two days to get it 4k to work but just wouldn't happen so I took the consoles back and explained what was happening and that i wanted a refund, they said I needed evidence of the issue I'm having. I ended up buying two xbox series X's on the same day from the ebgames Burnie store and went home to despute the matter to ebgames customer service as it is easier to give evidence in an email. Even after evidence and footage of the issue and the evidence of the horrible blurry graphics they still wanted me to buy another game and test that and show the evidence. I mean who the hell buys another game for a machine that won't play the games you love to play. The Xbox series xs have no 4k issues at all with the same games so it's clearly a playstation 5 issue!! I have five children who all love to game as well as me and their father and my kids traded in their other machines and saved their pocket money to buy the PS5's, now they have lost their machines and will not get full value when I sell them on ebay. So disgusted with how we have been treated. Never will we shop at ebgames again and either will our extended family or friends.

Very new to gaming and all that ok. I bought a PS4 pre-owned for my son. Took it home connected it all up and unfortunately it’s the original PS4 not the slim, my mistake.

Called store and asked them can I return as I made mistake in the model.
They said no.
Said I’d be ok exchanging for slim and paying $309.
They said no
Asked them can they buy it back and I’ll buy slim.
They said no, it’s an old model.
BUT THEY ARE SELLING THEM.
Should have gone eBay.

Never again EB GAMES

I went to the Palmerston gateway store in Darwin and I went to return my headset that was under warrenty and this guy named Cuban looked it up on the computer and said all good and then store manager Samantha decided to get herself involved looks at the headset with a little bit of the ear up showing looked at it like she saw Godzilla then she says no to our warrenty swap calls us ferel was very judgemental and kept talking over me claiming the ear cups have never fell of a 3D pulse headset when I showed her on YouTube and she said all fake when they where clearly real Samantha was very unprofessional like I’m a lvl 4 loyal customer and got treated like that

Charged $19 Australian dollars for delivery to Sydney metro area. Absolutely disgusting. I hope you go out of business.

Unfortunately lowest I can go is one star , if there was a less than one star, I gave them.
one star is to much,as a customer service, specially EB games store in top ryde shopping centre.
We bought a headphone and when we used it we found it’s got a fault, sometimes works and sometimes not , you can hear distortion when you play or listen music, when you touch the cable it’s get clearer sometimes ,or we totally lose sound .
Next day , and less then 24 hours we returned it back and asked for new replacement one , the store manager which she was very unprofessional and not respectful to her costumer refused to exchange it with replacement one .she tried on her phone, and she was lucky worked perfect couple of minutes,and then she gave us it back and told us to send it to their costumer care office to get checked by technician.we tried to explain her that headphone does work perfectly sometimes and then suddenly stops working, or we can hear distortion.
it is not consumer’s responsibility to send faulty products which is bought less then 24 hours ago from a store , to repair centre. Unfortunately we had very bad experience with this shop and personally don’t recommend anyone to buy anything from this (Top Ryde )store .

had an update issue with my ps5 while in Mt Gambier, rang EB games there, the guy said I needed a data cable which he sold me, didn’t work, he said I needed a new controller which he sold me, didn’t work. Went back to Adelaide and got it looked at, your guy sold me the wrong cable. Cost me another $60 plus the correct cable. Your store because of wrong information and wrong cable cost me over $200. Awful service and a lack of knowledge,doubt I will ever go back to your stores.

If I could give 0 stars I would. EB games don’t deserve the 1 star that I have rated them here - though I cannot leave 0 star feedback unfortunately… cut a long story short EB games think of profit first & their life long customers who spend thousands of dollars regularly as second rate. They have sold out of all their pre-order Pokémon UPC boxes to scalpers who then demand stupid prices on eBay. Rather than letting some people have a chance at owning this they have a preference to sell out! The item went on pre sale & was sold within one second to people with multiple accounts as the limit on the product was 10 units. Which is extremely high considering each unit is $250! Maybe EB games considers their clientele as dropkicks or people who haven’t finished high school - though I’m well educated & can work out what exactly they are up to! Myself & my friends who spend close to 50 K per year on items for ourselves as we are collectors of gaming items not resellers. Will definitely spend my money elsewhere from now on!