Ebgames Avaliações 

EB Games sucks !!!! My experience with their support team was the worst I have had . I ordered a PS5 waited 3 months they cancelled my order and sold my unit. Without any notification! Tried to speak to someone in charge and they kept refusing. Dont buy from these people unless you want a horrible experience.!!

Would give EB 0 Stars and will never shop again even being a loyal level 4 probably 5 customer. The PlayStation 5 Pre Order debacle still ongoing from the 17 Sep 2020 has clearly shown how unscrupulous EB Games are and the total absence of customer service.

EB clearly oversold its preallocation of Play Station Consoles to deliberately exclude its competition knowing full well how many units it had been allocated by Sony given the are the largest retailers of Playstation Consoles in Australia.

Denying customers the opportunity to shop elsewhere while there was a opportunity to do so! JB Woolworths, Target and the rest have filled there Sep 17 orders with over the counter sales when stock comes in.

Yet 1000’s of EB customers are still waiting and left wallowing in a sea of absolutely no customer service, misinformation, excuse and clear deceit.

It’s no wonder they have been before the ACCC and will again over this. Stay well clear and certainly don’t preorder anything!

So signed up to the preorder of a ps5 the day after the offer was released. Part of the offer was to trade in the old console for a guaranteed price when collecting your ps5. I called immediately and the person on the phone estimated a pre-Christmas delivery leaving over a month in wiggle room for the offer which expired in January. According to the rep on the phone this was to ensure everyone had plenty of time to organise the trade in. No need to worry.

January has come and gone and still haven't heard any update or apology from EB Games. When I asked if they can extend the trade in deal until I receive the console they said no and would not concede that they had given poor above or false promises on their marketing. No help at all, they just repeated themselves as if I was an idiot.

Had I simply gone to JB hi-fi when stocks arrive, I would have had the better service and deals along with no stress. EB Games will do nothing if the product is not up to standard or price is more than you were told. They just treat you with contempt.

Clearly though they aren't fussed with costumer feedback. Check their score on product review or here. Very poor scores and no one interested in addressing it. This company will go bust soon as they lose customers to service like this.

i placed a pre order with eb games in september 2020,yesterday i received an email at 1:30pm saying my payment was due,i logged in this morning and my order had been cancelled.upon ringing customer service i was not only rudely spoken to and called a liar but was told that was it and nothing wold be done about it to keep my business and any future business they would have gotten is now gone from me!!! i will never shop at eb games or their partner company zingpop culture australia as long as i have money.extremely disappointed and would reccommend boycotting these stores. no effort made on their part at all!!!

Do not buy from this company. Had my daughter's money couple of years ago for cyberpunk special edition. They send her wrong one an take ages to sort. Never reply to my emails so do not waste your time or money. Look online to buy from overseas better deals an better communication. Eb games you are useless.

Literally selling pre owned old gen consoles for the same price as the new gens .

Suck customer services. Ridiculous prices even with discount compared to other retailers. Zero communication about pre-order status.

I ordered a Nintendo Switch bundle and your system made a correction to my address automatically to the WRONG address!

I can't seem to be able to change it online and I can't get anyone anywhere, email, phone, facebook, twitter and instagram, NOBODY is answering, if you sell online, you have to be able to answer customers in a timely manner, I understand its the holidays but still, I sent an email on the 26th, we are now 3 days later.

Nowhere does it say the call center is closed, and you refer to chat, there is NO chat anywhere to be found.

This is horrible customer service!!!

So I preorder a Black Series Mandalorian Armorer. Pick up in store. I see other people receiving their items on line. I phone the store to see where my pre-order is, and they tell me that "not enough" stock was ordered and they could not get me one. But suggested I drive 30kms away to the next store as they "may" have stock. So I cancelled all the rest of my pre-orders. Extra Bull Games lost about $250 in sales. Not really the right time to treat your customers like garbage. Aussies - try Popcultcha - much better.

This retail store doesn't have ANY consideration for the customers but has a lot of privileges to share with bots.

will never ever preorder or buy at ebgames again once i finally get my product.

their online order system is flawed, i ordered online got shown that i was in for the december delivery of the ps5.
once finalized it had bumped me into 2021 shipment which according to a "storemanager" was january and i quote "you are lucky you got one".
while everyone else who preordered AFTER got their ps5 already and is selling the product on ebay and wherever to scalping prices.

their call center is shown on the website to be open from 8 am to 12 am on saturday, called at 8 and was told they open at 10am, very unprofessional not even changing their website informations.

Unfortunately the lowest rating you can give is 1 star, they don't deserve that high a rating.

The EB Games store in our city closed and the nearest one is a 45 minute drive one way from me. An individual in that store suggested I pre-order future games online as the delivery was within a couple of days after release date so I pre-ordered Call of Duty: Black Ops Cold War over a month before the release date.

Canada Post says the game wasn't sent to them until more than a week after the release date and the expected delivery date now is November 26th., over two weeks after release date, if it arrives then.

All I got from EB Games was a long run around with them not accepting responsibility and constantly lying about when the game was shipped so I would highly recommend anyone considering shopping at EB Games for any products they handle to find alternate ways of getting their items.

I realize COVID-19 has slowed things down but after dealing with EB Games over this issue I personally find they're not a reputable honest company and they absolutely will not get anymore of my business. The best that can come of these complaints from people is that they either improve their service and business practices or go out of business and make way for someone more reputable.

Hello,

I have no good feedback for eb games. I purchased the games I was looking for from multiple stores online all to be emailed or in one case called to tell me they don't have the games. This is in spite of them being available online for purchase from those stores which stated they had the games. This occured at grandview corners, strawberry hill, metrotown, guilford and two other stores. I finally then had to purchase a new version of the game for $20 more as they playd version seemed to be unobtainable unless shipped from a store several hours away in the province which EB games was unwilling to do. Then upon purchasing a new version of the game I was informed by two stores it was also unavailable and not in either of the stores that said they had it online a day or two later after I had purchased it. Finally I had to purchase a new version of the game from a store and hour swys from me which ended up actually having the game and had to purchase the other game in the series from a completely different store located a ways away too. After checking on amazon I see I could now purchase both games with no hassle for the same price for one game and a cheaper price for the other and have them shipped to my house and would've received them by the end of the week and I actually would've saved a week and a half of my time and saved my gas driving around and dealing with your terrible stores. Essentially, absolutely horrible service all around.

worst place i ever seen for buying electronics

heres my message to eb games

tried to order my consol and now it pops up only with a bundle, thats dirty. it said 499 for digital now its a bundle.. and of course its now sold out i want a rain check at the very least if not ill take my buisness somewheres else. the p3, ps4, and now the ps5 issues with your site. i am beyond fusterated with eb games. i waited like everyone else then found out last second i had to pay more to get the product. i will be doing a full review on eb games and i will put all my info i have on your store ratings'

I preordered a special edition game with a statue, 4 months before it was released and paid half the money as a deposit.

Only to be told on the release day that my game was canceled and I had 2 statues waiting.
So now I have to wait a whole week to get the game I preordered 4 months in advance to release!
What a joke!
Did they offer anything in return for the mess up? Nope.

If I was expecting to wait a week or more past the release date than I wouldn’t of bloody ordered it!

And how do you just cancel someones order without notifying them? Why go and change my order without my consent and not notify me???

Worst customer service skills, firstly they screwed up the ps5 pre-order, later send an email stating they've gotten a launch day ps5 for me only to send another email a the next day saying they've screwed up and I didn't get it no real apology just whoops sorry oh well. I cancelled my pre-order as EB pissed me off too much, eventually got credited back and I went and spent $4,000 on a gaming PC from JB HIFi. I will never shop at EB games again, No reply necessary I'm just done.

Tried today 22/9/2020 to preorder the new xbox series x. The eb games website continually crashed. You could only preorder online which I think was stupid. People should have been able to order instore. I rang my local store only to be told there was nothing they could do. I wasted a whole day messing around trying to preorder it. I realise there would have thousands of people trying to buy it. But it is very disappointing. Next time allow people to preorder instore.

Went to preorder the new xbox, was there for the second it ticked over, got to the final cart screen pressed done and it came up with an error occurred, then tried for 5 more mins .... then sold out!

This keeps happening eb every major pre-order. as someone who has spent a LOT of money at eb, probably wont be back.

Absolutely appalling service My son purchased the new 2K21 Mamba Edition and after 24 days is still not able access the additional contents. EB Games say it’s not there problem it is Xbox and until the respond they don’t wish to know about it. The sales consultant is unprofessional and rude in front of other customers. I have written to ACCC for a refund.

I bought a Nintendo switch offline line. They took my money and put it on hold for a week. Nothing but hassle to get my money back. I will never shop here again and i will defriend anyone who does. Get your $#;! Together and your heads out off your @$$ Brutal.