Ebor Home Care Ltd Avaliações 

14
O TrustScore é 2 de um total de 5

2,2

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Detalhes da empresa

  1. Serviço de assistência médica domiciliar

Escrito pela empresa

Ebor Home Care Ltd. is an independent family business, providing health and social care support in the community, based in York. We strive to offer care and support, which is tailored to each individual service user’s needs.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

14 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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2,2

Todas as avaliações

(14)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Unprofessional

I had a telephone interview at 1pm on the 16th, I waited about 20 minutes and then messaged them to see if it was still going ahead, I had a message back with no apology, just letting me know the lady who was interviewing me was stuck on another call, apparently she’d left me a voicemail which she didn’t, and said she’d call back. Slightly annoying as I arranged childcare for this call. I asked them to call back at 4:30pm that day and they confirmed they would. 4:30pm came around and no call..again I had arranged childcare for this call, I messaged them back a bit later asking if it was still going ahead but no message back. I then got a call over an hour later but I missed the call and no voicemail was left and had no follow up message the next day to apologise, very unprofessional and disappointing…

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Good Morning,

Thank you for taking the time to share your feedback.

In the sector we operate in, we support elderly and vulnerable individuals, and occasionally, urgent situations arise that require our immediate attention. When this happens, those circumstances must understandably take priority. While we always aim to maintain clear and timely communication, there are rare occasions where unforeseen emergencies can cause delays.

On this occasion, I was also unexpectedly away from my desk due to taking my daughter to a medical appointment, which contributed to the delay in responding to your email and arranging the follow up call. I appreciate that this may have been frustrating, and I apologise for any inconvenience caused.

We sincerely wish you every success in securing your next role.

Kind regards,

Liam

Avaliado com 5 de um total de 5 estrelas

Caring team

: Needing help for my father who has Alzheimer’s, dementia and Parkinson’s, I was recommended Ebor Home Care. I am constantly impressed with their services and care. My fathers needs have developed over time and any concerns I have had I feel able to just message them and they understand and help with the situation. The daily care he gets always has a personal touch and they contact me with anything I need to know. I can totally recommend anyone thinking of using their services and thank them for the care they give to my dad when I can’t be there.

10 de março de 2023
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Good Morning Roz,

Thank you very much for your review! I am glad to hear how much our care has meant to you and your dad in your time with Ebor Home Care.

We strive everyday to give the best care we can to all clients, I am so glad to hear that you feel supported in all aspects of your fathers care.

If you need anything, please let us know.

Kind Regards,

Liam

Avaliado com 5 de um total de 5 estrelas

One year with Ebor Carers.

After some questionable experiences with previous carers,Ebor Carers have been an absolute breath of fresh air.With the continued support of their friendly carers I am slowly regaining my self confidence and have made so much positive progress.

5 de setembro de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Miss Wydle,

Thank you very much for your feedback and the glowing review!

We try and go above and beyond at Ebor Home Care and I am happy to see you are feeling the full benefit of that treatment.

I will pass your comments onto the carers and I hope to hear of more progress that you have made in the future!

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

This care company really is amazing!

This care company really is amazing!

Unfortunately my grandad was with a previous care company that failed him. I was on the look for a new care team and i was recommended Ebor Home Care and Iam so greatful for that.

Ebor Home Care have taken my grandad in to their loving arms and treat my grandad as if he was their grandad. The passion speaks louder than anything. My grandad is taken great care of and everything they do they go above and beyond. Nothing is too much trouble.

I honestly would recommend this care company to everyone that needs it.

2 de setembro de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Emma,

Thank you so much for your review!

Our carers love all their clients they look after, I am really happy you are experiencing this first hand! If you need anything just call the office and we will be more than happy to accommodate.

I will pass your kind words onto the staff, I'm sure they will love to hear it.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

I haven’t been with Ebor that long but…

I haven’t been with Ebor that long but I love the friendly, caring and supportive aspects of the whole company. All the carers I have met are lovely and the management is always checking to see if I’m ok and happy! All in all a very lovely company x

27 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Hollie,

Thanks for sharing your thoughts on our company! It means a lot that all of our service users are happy with both their care and the team actioning it.

If you need anything, please let us know and we will be more than happy to assist you!

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

Paul.C

I have been with Ebor Home Care since last October after a former company closed overnight, leaving me in the lurch! Without hesitation, Paula did her best to accommodate me & she came through with an excellent team of carers behind her. The whole team always give exceptional care, nothing is too much trouble for them & we always have a good laugh which is important to me. Cheers guys, keep up the good work!

p.s Lizzi is a legend!

27 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Paul,

Thank you very much for the review! I am proud to see that you are enjoying your care and the team that come with it!

I will pass your words onto the staff, if there is anything else you need, just ask!

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

Exceptional first class company

Last year I was left in an unenviable situation of the complete closure overnight of the caring company I was then using with no other help in place.
I was recommended to contact Paula at Ebor Home Care & despite being a weekend she came immediately. A care package was set up & paper work completed & I have never looked back since.
The Company is excellently run with Paula at the helm & carers that are extremely dedicated, love their work, kind , nothing is ever too much trouble & never leave you feeling down & with smile on your face. The office staff too make a point of getting to know you as they too as well as Paula do home caring duties to ensure your original home care package hasn't changed & needs amending.Wish I had found this company earlier.
It's a fantastic, 1st class, & exceptional company with a wonderful staff & cannot recommend them all enough.

26 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Gwendoline,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide. We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

I would highly recommend ebor home care…

I would highly recommend ebor home care services to anyone who is looking for help with care at home. Paula and her team are exceptional. The care they give to their clients is first class. We had carers coming in four times a day. They all go above and beyond. I cannot praise them enough and thank them for the fantastic care they gave to Mum and also the help they gave me. It was always the same carers and they are all so kind and it shows just how much they loved their job. I do not believe that there is any other care service that is better than Ebor Home Care, they are absolutely amazing. 5 star!

24 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Jayne,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide. We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

Excellent care provided.

Excellent care provided.
Ebor Home Care have cared for my parents for quite some time now.
Whatever life throws our way l always feel one hundred percent supported with Paula and her team.
Paula will always go the extra mile until a problem is resolved.
Thank you so much too Paula and her crew, l don't know where l would be without you all.

22 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Paula,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide. We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

We have just managed to get care for mum my…

We have just managed to get care for my 87 year old mum who has altziemers and dementia, nothing is too much for this amazing team,
They have helped me so much to get everything in place for mums care so we can continue her care at home,
Everyone who works in the team are so lovely, thank you Paula Beth and Team not forgetting the guys in the office.

22 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Lynne,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide. We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

My experience with Ebor

I have been with Ebor for almost a year. In that time my health has deteriorated somewhat. I have always felt cared for by the carers and safe.

21 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Barbara,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide.
We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

We reluctantly took the decision to…

We reluctantly took the decision to have my Grandfather looked after by a carer, and it was a difficult decision to come to terms with. However, Paula at Ebor was absolutely fantastic, personable, professional and gave us all of the reassurances we needed. We are so glad we contacted Ebor, and couldn't recommend them highly enough. It takes a real stress away from us as a family knowing that our Grandfather is in safe hands.

21 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi John,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide.
We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

Five star care

Paula, Beth and the whole team at Ebor are so wonderful.
Things were progressing very quickly with mum after being diagnosed with a rare neurological condition. Mum's needs were rapidly increasing. Social services put us in touch with Paula who came straight out to see us.
A care package was quickly put into place.
Although mum was hesitant at first, her anxiety was soon settled by Paula and all her carers.
I knew mum was in safe hands as I took a break.
As Mum's needs continue to increase and change Paula and her team are there putting extra calls in place and altogether going much more than the extra mile.
Mum is so happy to see all her carers.
It is a difficult time but we know we now have the right support in place. Moving forwards, as mum deteriorates, she will have the best possible care.
Five star well done to everyone at Ebor home care and thank you for everything you do for mum.

21 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Vikki,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide.
We are proud that you have had a A* experience with our company and wish you all the best.

I will pass on your kind words to the staff.

Kind Regards,

Liam.

Avaliado com 5 de um total de 5 estrelas

Fantastic Company and people

Fantastic company. Looked after my grandma and I couldn’t speak more highly of them. The carers were so polite and patient with her. Would 100% recommend to anyone that requires any sort of home care. 5 stars doesn’t do them justice. Amazing people.

21 de julho de 2022
Avaliação não solicitada
logotipo da Ebor Home Care Ltd

Resposta da Ebor Home Care Ltd

Hi Tim,

Thank you so much for your review! We pride ourselves in the care we give and the attention to detail all of our carers provide.

We are proud that you have had a A* experience with our company and wish you all the best.

Kind Regards,

Liam,

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