Eclipsecarsales Avaliações 

238
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

we have just bought a car from here and the customer service from everyone who works here is amazing , test drive route is brilliant too we test drove 2 cars in which we ended up buying one ! process... Ver mais

Avaliado com 5 de um total de 5 estrelas

Tom has been absolutely amazing from start to finish, this is our 3rd purchase with Eclipse cars and honestly cannot think of 1 fault. Service has been professional, full of knowledge and helpful.... Ver mais

Avaliado com 1 de um total de 5 estrelas

I paid full price for a car without finance and was told i would get fuel put in the car when I came back to collect as it was on empty. A week later i collected the car still empty and i had to buy... Ver mais

Avaliado com 5 de um total de 5 estrelas

Danny and everyone at Eclipse car sales are amazing helpful with every part of buying a vehicle. I am fussy and like old fashioned values and these guys have it without the pushy sales tactics would... Ver mais

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

238 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,5

Todas as avaliações

(238)

103 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

AVOID!

What started as an impressive sale moved very quickly to a nightmare! Few issues on our car- waited 2 weeks to book it into ‘their garage’ given a mess of a courtesy car with x2 bald tyres, one got a flat down the road from the garage- Ryan told me I must have driven over something- nothing to do with the bald Tyres obviously! Then have chased constantly to get our extended warranty payment back (no way I want anything more to do with this garage) hopefully it comes back soon! My advice avoid like the plague.

13 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Garage Don’t buy a car from here

They sold my young son a Mercedes C230
Sold us the “ it goes through our amazing workshop everything is tried and tested ..l
Just after 3 months the Supercharger broke ..this made the car a right off

The reputable garage that found the faults on the car said , as car dealers they would have known this was going to fail

Horrible arrogance now we are trying to return the car - no empathy or sympathy

We wished we had read the review about this awful garage before we bought
Don’t trust a word they say

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Eclipsecarsales

Resposta da Eclipsecarsales

Here's what really happened.

We sold your Son a 20 year old part exchange to clear Mercedes with a brand new independant MOT.

He drove the car and managed 4000 miles before having a problem with the supercharger. Your reputable garage in Farnham suggested a new supercharger for £1560 plus VAT.

Having spoken to 3 staff at Eclipse who have all reached out to help, you agreed to drive the "write off" Mercedes to our dealership and leave it with us.

Our Skilled Mechanics diagnosed that a pipe leading to the supercharger was split causing it not to work and we bought this item from Mercedes for £8.49 which allowed the supercharger to perform as it should.

We test drove the car which was fine and arranged with you to collect the vehicle and you drove it home.

You have left a 1 star review because you are unhappy with every element of the service you have received from us which to be honest we find astonishing.

Avaliado com 5 de um total de 5 estrelas

A great buying experience

Superb service from first contact to handover. Ryan was helpful and accomodating throughout the process allowing me to have a leisurely and relaxed test drive with no pressure then a sensible negotiation on what is clearly a superb car. Prior to collection all observed niggles were sorted and the car serviced to my specifications, mot’ed and valeted. A great company with a superb attitude and ethos to selling cars which I wouldn’t hesitate to recommend to others. Thank you Ryan and all at Eclipse

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from start to finish. Mark was amazing, very friendly and extremely helpful with the car I was interested in. He was determined to make everything about the car perfect before the hand-over. Everyone in the office was extremely friendly. Can’t recommend enough! Thanks a lot!

18 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience buying a car from Eclipse Cars

It was straightforward and easy buying our car from EclipseCars. Our sales guy Ryan was friendly but not pushy and answered questions after the easily arranged test drive. Car was immaculate when I picked it up with a new MOT - thanks to all the team behind the scene at Eclipse Cars too!

12 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dealt with Paul

Dealt with Paul. Travelled from north wales to do the deal. Really professional and friendly with no pressure to purchase the Mercedes and extremely happy with the purchase and the staff. Would definitely recommend.

8 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly and honest.

Recently purchased a car from Eclipse.
Dealt with Paul who was very knowledgeable and friendly.
Had no pressure from anyone there to purchase a car.
Test drives arranged at my convenience. Was a nice relaxed atmosphere to view cars.

Would recommend.

10 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Audi a3

Audi a3
I came all the way from Bromley in kent to view and buy the car for my son. I spoke to mark on the phone who answered all my questions that I needed answers to. When I got to Eclipse the car was sitting there washed and valeted. After a walk round the car mark asked if I would like to test drive the car. The car drove amazing and looked superb. We sat down and and agreed on the price and I had a lovely drive home. A massive thanks to mark lovely guy who went above and beyond to make me happy 5 ⭐️ from me thanks

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faultless

Brilliant service, very friendly team.
Had the car just over a week and we are delighted with it, exactly as advertised we'll worth the journey to get it.

23 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great!

Great from start to finish, very helpful and very happy with car. Thank you

17 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Eclipse car sales

I bought a car from Eclipse in Colden Common and found them to be very helpful, friendly and going over and above in making us welcome. We were given lots of information regarding warranties and have a 3 month warranty on the car within the price of the car that I
bought. Would I buy another car from Eclipse. YES

8 de novembro de 2024
Avaliação não solicitada

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