The company delivering said they came one day and said no-one was in and I was on my drive always working. They then said they called again and never turned up abd sent a photo of my address which wa... Ver mais
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Veja o que dizem as avaliações
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Ver mais
A empresa respondeu
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn... Ver mais
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ecoblaze
Escrito pela empresa
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Informações de contato
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Reino Unido
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excelente
552 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
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No fuss, no hidden extras, no worry
Easy to order ghe rcoblaze log burner lighters, free delivery included, and delivered within reasonable time, with tracking on top. Choices for the best place to leave them securely. Everything was covered, so no fuss, no hidden extras, no worry. Definitely would recommend ecoblaze to my neighbours
24 de janeiro de 2026
Resposta da ecoblaze
Hi Lorraine,
Thank you for your wonderful feedback! We’re delighted to hear that you found ordering easy, enjoyed the free delivery with tracking, and appreciated being able to choose a secure delivery location.
It’s fantastic to know everything went smoothly with no fuss, and we really appreciate your recommendation to your neighbours.
Kind regards,
KM
Resposta da ecoblaze
Hi Ian,
Thank you for your great feedback! We’re really pleased to hear the product is working well for lighting your stove.
We truly appreciate your support and hope to supply you again soon.
Kind regards,
KM
Great little firelighters
Great little firelighters. I use 2 beneath a kindling platform with half a woodlet heatlog on top, perfect for my little wood burner. Handy fireside box too. Happy customer. I'll be back!
17 de janeiro de 2026
Resposta da ecoblaze
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear the firelighters are working perfectly for your wood burner and that you’re finding them easy and effective to use.
It’s great to know the fireside box has been handy too! We really appreciate your support and look forward to supplying you again.
Kind regards,
KM
5* Great value.
5*. These are great value. Not small like some others rip you off with either. Definitely buy off there again.
23 de janeiro de 2026
Resposta da ecoblaze
Hi Brian,
Thank you for the 5-star review! We’re really pleased to hear you’re happy with the value and quality of the product.
We truly appreciate your support and look forward to supplying you again.
Kind regards,
KM
brilliant product and no more…
brilliant product and no more difgiculty lighting my fire
22 de janeiro de 2026
Resposta da ecoblaze
Hi Susan,
Thank you for your great feedback! We’re delighted to hear you’re enjoying the product and that it’s made lighting your fire much easier.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
Resposta da ecoblaze
Hi Joanna,
Thank you for your feedback, and we’re very sorry to hear your delivery has not yet arrived. We completely understand your frustration with the situation.
Please be assured that we are reviewing this issue with our logistics team to prevent similar delays in the future.
We really appreciate your patience and continued support.
Kind regards,
KM
Ecoblaze & Evri
Since my deliveries have started with Evri, I have had water damage to my firewood, this has happened on the last two of my deliveries. I had no problems at all when dpd were delivering. I will not be using ecoblaze again if evri are delivering my products.
22 de janeiro de 2026
Resposta da ecoblaze
Hi Mr. Purdon,
Thank you for your feedback, and we’re very sorry to hear about the water damage to your firewood with the recent Evri deliveries. We completely understand how frustrating this must be, especially given your previous positive experience with DPD.
Please be assured that we take this very seriously and will review the issue with our logistics team to prevent it from happening in the future.
We really appreciate your patience and your previous support.
Kind regards,
KM
Good products, but packaging could be better
My deliveries tend to get split between DHL for Logs and RUF briquettes and Evri for Nestro.
the logs and RUF are fine, but a few deliveries in a rwo we have had packaging issues with the Nestro. The packaging is torn, and the logs are sometimes damp and leaking sawdust in the delivery driver's car and also my house as I bring them in.
I tried emailing the sales address to advise of the problem and kept getting a failed to send message.
22 de janeiro de 2026
Resposta da ecoblaze
Hi James,
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve experienced with the Nestro deliveries and the packaging problems. We completely understand how frustrating it is when parcels arrive damaged or damp.
Please be assured that we will look into this issue with our logistics and sales teams to prevent it from happening again.
We really appreciate your patience and continued support.
Kind regards,
KM
Easy to order and quick delivery.
21 de janeiro de 2026
Resposta da ecoblaze
Hi John,
Thank you for your feedback! We’re pleased to hear you found the ordering process easy and that your delivery was quick.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
Great product easy to order and…
Great product easy to order and competitive price. Delivered on time
21 de janeiro de 2026
Resposta da ecoblaze
Hi Tessa,
Thank you for your feedback! We’re delighted to hear you’re happy with the product, found ordering easy, and appreciated the competitive price and on-time delivery.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Eco Blaze. Service I praise !
Very professional . Delivered safely as arranged.
20 de janeiro de 2026
Resposta da ecoblaze
Hi David,
Thank you for your feedback! We’re pleased to hear you found our service professional and that your delivery was safely completed as arranged.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Resposta da ecoblaze
Hi Julie,
Thank you for your lovely feedback! We’re delighted to hear you’re happy with the product, fast delivery, and our customer service.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Bought these before as excellent…
Bought these before as excellent quality same again this time
13 de janeiro de 2026
Resposta da ecoblaze
Hi Julie,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality again and that it met your expectations just like before.
We really appreciate your continued support and look forward to supplying you again in the future.
Kind regards,
KM
Good quality and value
The fire lighters are fantastic- and superior to alternative brands. The quality is great and has been maintained over the years which is a credit to them. The price reflects value for money . Delivery is free and very, very fast . Mine arrived within a day - and that’s not always the case in the postcode where I live.
20 de janeiro de 2026
Resposta da ecoblaze
Hi Catherine,
Thank you for your wonderful feedback! We’re thrilled to hear that you find our firelighters fantastic, high quality, and superior to other brands.
It’s great to know you appreciate the value for money, fast delivery, and that they continue to meet your expectations over the years.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Great quick delivery
19 de janeiro de 2026
Resposta da ecoblaze
Hi Mrs. Taylor,
Thank you for your feedback! We’re pleased to hear you were happy with the quick delivery.
We really appreciate your support and hope to supply you again soon.
Kind regards,
KM
What a product!!
What a product!!
Thank you to everyone at ecoblaze for coming up with such a great fire-starter.
Worth far more than five stars!
And NO - I don’t work for them!!
I’ve been using ecoblaze for just over a year. Two fire-lighting seasons and they have never failed to create a live and energetic fire in my closed burner - and at the first time of asking, too.
They are clean and ready to use. I buy mine by the box and am more than happy to keep the box in full view, in the lounge - not hidden away in a cupboard under the stairs. Being all cardboard, the box can be recycled as well.
The “power” that these little guys release will start a fire for me, within just a few seconds, depending on the logs. I’m using two or three at a time - each time successful.
They are brilliant and I will never buy anything else!!
26 de janeiro de 2026
Resposta da ecoblaze
Hi Steve,
Thank you so much for your amazing feedback! We’re thrilled to hear that our fire-starters have consistently worked for you over the past year and that you find them so reliable and effective.
It’s fantastic to know you appreciate the eco-friendly packaging and the convenience of having them on display. Your enthusiasm really means a lot to us, and we’re delighted you’ll continue to choose EcoBlaze.
We truly appreciate your support and recommendation!
Kind regards,
KM
Great Value
Very pleased with my first order from Ecoblaze. The wood was high quality, I like the eco friendly nets rather than plastic and the price was very competitive. Thank you I will reorder!
11 de janeiro de 2026
Resposta da ecoblaze
Hi Caroline,
Thank you for your lovely feedback! We’re delighted to hear you’re very pleased with your first order, the high-quality wood, and our eco-friendly nets.
We really appreciate your support and look forward to your next order.
Kind regards,
KM
Our second order.
Our second order.
Wood and fire starters work well.
Next day delivery as promised.
A hustle free transaction.
Will happy use again and recommend.
11 de janeiro de 2026
Resposta da ecoblaze
Hi Anthony,
Thank you for your feedback! We’re delighted to hear your second order went smoothly, that the wood and fire starters are working well, and that delivery was next day as promised.
We really appreciate your support, and it’s great to hear you’d happily use us again and recommend our service.
Kind regards,
KM
The delivery was very fast
The delivery was very fast. They used DPD who were very efficient. The product was in excellent condition on arrival. It was nice not to rely on a large company
18 de janeiro de 2026
Resposta da ecoblaze
Hi Andrea,
Thank you for your lovely feedback! We’re really pleased to hear your delivery arrived quickly and in excellent condition, and that you found DPD efficient.
We truly appreciate your support and are glad you chose to shop with us. We hope to supply you again soon.
Kind regards,
KM
Good product and delivered on time
17 de janeiro de 2026
Resposta da ecoblaze
Hi Samuel,
Thank you for your feedback! We’re pleased to hear you’re happy with the product and that your delivery arrived on time.
We appreciate your support and hope to supply you again soon.
Kind regards,
KM
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