After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Ver mais
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Veja o que dizem as avaliações
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Ver mais
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Ver mais
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This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ecoblaze
Escrito pela empresa
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Informações de contato
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Reino Unido
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excelente
548 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Resposta da ecoblaze
Thank you for the great review! We're glad you enjoyed our service and hope to see you back again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great product …
Great service from Eco blaze who dispatched the same day.
Pity the courier took 8 days to deliver!
10 de abril de 2026
Resposta da ecoblaze
We’re glad you enjoyed our service, but we sincerely apologize for the 8-day wait. While we aim for lightning-fast dispatch, it’s clear the delivery fell short this time. We are currently looking into our courier performance to prevent these kinds of delays. Thank you for being so understanding
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Still waiting for delivery as courier…
Still waiting for delivery as courier tells me it was incorrectly addressed
16 de abril de 2026
Very prompt.
16 de abril de 2026
Resposta da ecoblaze
Thank you for the feedback. Providing a timely and efficient service is a top priority for us, and we appreciate you noticing. We hope to see you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Good product delivered quickly
16 de abril de 2026
Resposta da ecoblaze
That is exactly what we like to hear! We’re thrilled you’re happy with the product and that it arrived on your doorstep so quickly. Thanks for the support!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Firelighters are a great product that…
Firelighters are a great product that work quickly and effortlessly at a low cost.
12 de abril de 2026
Avaliação não solicitada
Resposta da ecoblaze
Thank you for the great feedback! There’s nothing better than a fire that starts quickly and without the hassle. We’re happy we could provide a great product at a price that works for you. Enjoy the warmth!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Resposta da ecoblaze
Thank you for the review! We aim for the fastest turnaround possible, and we’re thrilled you received your order the very next day. We appreciate your recommendation and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great prices
Great prices and delivered within 2 days. Cannot comment on the product yet as not used them. But if all ok will definitely use them again.
12 de abril de 2026
Resposta da ecoblaze
Dear Jill,
Thank you for your feedback. We’re pleased to hear that you were happy with our prices and that your order was delivered within just two days.
We appreciate you taking the time to share your experience, even before having a chance to use the product, and we hope it meets your expectations when you do.
If everything is as expected, we’d be delighted to welcome you back again in the future. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Resposta da ecoblaze
Dear Gary,
Thank you for your feedback. We’re pleased to hear that you found the ordering process very easy and that your delivery was quick.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Buyer beware. Quantity supplied might not be as stated
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a maximum of 172 pieces, not the 200 they advertise. I therefore ordered again, and counted them on receipt: there were only 172. I have complained by email to both ecoblaze and Whitehouse, neither of whom have bothered to reply. I also asked to refunded for the items I did not get.So, the firelighters do work but I consider ecoblaze have sold me short on 2 occasions. If I order 200, I think it is reasonable to expect 200. Accuracy of item described- questionable. Customer service- non existent.
9 de abril de 2026
Resposta da ecoblaze
Dear Lynn,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the quantity of firelighters received in both orders, as well as the lack of response to your emails. We understand how frustrating this must be, especially when expectations based on the product description have not been met.
We also regret that you have not received a reply to your previous communications, and we appreciate you taking the time to bring this to our attention. Your comments regarding product accuracy and customer service have been noted and will be escalated for review with the relevant teams.
Kind regards,
KM
Great product and turned up really fast.
11 de abril de 2026
Resposta da ecoblaze
Dear Adele,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it arrived so quickly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Spot on!
Fab company, fast & efficient ordering/delivery. Fantastic quality logs & the fire lights are very good & excellent value.
10 de abril de 2026
Resposta da ecoblaze
Dear Nicee,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering and delivery process fast and efficient, and that you’re happy with the quality of the logs.
It’s also great to know that the firelighters performed well and offered excellent value. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly fast to ship and deliver
Incredibly fast to ship and deliver - very happy for a first time shopper - plan to come back
7 de abril de 2026
Resposta da ecoblaze
Dear Richard,
Thank you for your feedback. We’re delighted to hear that your first experience with us was such a positive one, with incredibly fast shipping and delivery.
It’s great to know you’re happy with your purchase and that you plan to return — we really appreciate your support.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly pleased with this purchase
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great saving on rolled up newspaper, which was my previous go to option for fire lighting.
7 de abril de 2026
Resposta da ecoblaze
Dear Bill,
Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your purchase and that the eco firelighter has been so effective, even for lighting a large log burner with just one piece.
It’s great to know that it’s helped simplify your fire-lighting process and provided a convenient alternative to using newspaper. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Resposta da ecoblaze
Dear James,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it makes lighting fires quick and easy.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Very speedy delivery
Very speedy delivery; competitively priced and looks like good quality wood
9 de abril de 2026
Resposta da ecoblaze
Dear Beverly,
Thank you for your feedback. We’re delighted to hear that you were happy with the speedy delivery and found our pricing competitive.
It’s also great to know that the wood looks to be of good quality. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Resposta da ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you were happy with the fast, next-day delivery and that your order arrived promptly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Great service
Recieved my order free of charge less than 48hrs later. Ordered a 15kg bag of wood pellets that were less than half the price I had seen them elsewhere. What's not to like.
8 de abril de 2026
Resposta da ecoblaze
Dear Simon,
Thank you for your feedback. We’re delighted to hear that your order arrived quickly and free of charge, and that you found the wood pellets to be excellent value compared to other options available.
It’s great to know you were happy with both the price and the overall service. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Amazing value and and a great product
Amazing value and and a great product, all wrapper up with a further £1 discount
8 de abril de 2026
Resposta da ecoblaze
Dear Michael,
Thank you for your feedback. We’re delighted to hear that you found the product to be amazing value and of great quality, and that the additional discount made it even better.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Resposta da ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you’re happy with the product and that it has been working well for you. It’s great to know you also found it competitively priced compared to other retailers.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
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