After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Ver mais
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Veja o que dizem as avaliações
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Ver mais
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Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Ver mais
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This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ecoblaze
Escrito pela empresa
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Informações de contato
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Reino Unido
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excelente
548 avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Not received my order yet
20 de março de 2026
Resposta da ecoblaze
Dear Jayne,
Thank you for your feedback. We’re pleased to confirm that your order has now been delivered. We apologise for any concern caused while you were waiting for your delivery.
We appreciate your patience and thank you for taking the time to share your experience.
Kind regards,
KM
Great product boost EVRI
Great product, good offer for firefighters but for goodness sake don’t use EVRI. They are really poor here in rural Devon. Had to redirect to a post office and travel 15 mile round trip to be sure of everything getting parcel
19 de março de 2026
Resposta da ecoblaze
Thank you for your feedback!
We’re glad to hear you’re happy with the product and the offer for firefighters. We’re very sorry to hear about the delivery issues with EVRI—especially in rural Devon. We appreciate you letting us know, and we’ll take this into consideration to improve future deliveries.
We hope this hasn’t caused too much inconvenience and look forward to serving you again under smoother delivery conditions!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product
Excellent product , my husband finds them better than other things we have tried.
15 de março de 2026
Resposta da ecoblaze
Thank you for your review!
We’re delighted to hear that you and your husband are happy with the product and that it stands out compared to others you’ve tried. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I purchased 200 fire lighters to try…
I purchased 200 fire lighters to try and the are brilliant will definitely be buying more
10 de março de 2026
Resposta da ecoblaze
Thank you for your fantastic review!
We’re thrilled to hear that you found the fire lighters brilliant and that you’ll be buying more. We really appreciate your support and look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Very poor
Very poor. Ordered for next day delivery.. 10 days went by and nothing.. called up multiple times to be told the product was out of stock but coming back in 'tomorrow'. Multiple days went by again and nothing so I called to cancel the order.
19 de março de 2026
Resposta da ecoblaze
Dear Katie,
Thank you for your feedback. We’re very sorry to hear about your experience, particularly the delay after selecting next day delivery and the lack of clear communication regarding stock availability. We understand how frustrating it must have been to repeatedly chase for updates, only to be given uncertain timelines.
We appreciate you taking the time to share your experience, as it highlights where improvements are needed in both our stock management and communication processes.
Kind regards,
KM
Eco friendly product.
My order came the next day, excellent service, glad we found you, will re order again, thank you.
17 de março de 2026
Resposta da ecoblaze
Thank you for your kind review!
We’re delighted to hear your order arrived the next day and that you were happy with our service. It’s great to know you’ll be reordering, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great product at a great price
19 de março de 2026
Resposta da ecoblaze
Thank you for your review!
We’re glad to hear you’re happy with both the product and the price. Your feedback is much appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Resposta da ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both our service and the product. We really appreciate your feedback and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great service and firelighters. Shame about EVRI
I ordered a box of Ecoblaze Natural Firelighters. EVRI had emailed saying they had the parcel and would be delivering in a couple of days. After a week I contacted Ecoblaze who suggested I wait until after the weekend and then contact again. A couple of days later I found my packet wedged between the wall and my back gate. No-one had rung the bell and I had no confirmation email or message until later that afternoon. Then I received an email from EVRI saying they had my parcel from Ecoblaze. I thought this was a delay in EVRI's shoddy system but the next day I received another packet of firelighters. Thank you Ecoblaze. The firelighters are the best I have ever used and I will definitely be ordering more.
21 de fevereiro de 2026
Resposta da ecoblaze
It sounds like your firelighters took the "scenic route" through the Evri system, only to end up in a game of hide-and-seek by your back gate! We’re glad our team could step in to make things right, and it looks like you’ve now got a double supply of the "best firelighters ever" to keep those flames roaring. We’ll keep working on our end to ensure the delivery experience eventually matches the 5-star quality of the product itself.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Great product love these
Great product love these, really reasonable price and free delivery.
Can't ask much more than that.
14 de março de 2026
Resposta da ecoblaze
The "holy trinity" of online shopping: great quality, a fair price, and free delivery! We’re thrilled that we checked every single box for you. It’s a pleasure to know you’re getting exactly what you need without any of the extra fuss—just straightforward value and a great burn.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Super fast delivery
I purchased the fire lighters.
Great product at a great price.
Super fast delivery, they came the next day.
6 de março de 2026
Resposta da ecoblaze
Thank you for your wonderful review! We're thrilled to hear you’re happy with the fire lighters, the great price, and the next-day delivery. We really appreciate your support and look forward to serving you again soon!
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Resposta da ecoblaze
Thank you for your review! We're really glad to hear that the delivery was quick and hassle-free, and that you're happy with the product. We appreciate your support and hope to serve you again soon.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Always speedy service and great quality…
Always speedy service and great quality firewood
4 de março de 2026
Resposta da ecoblaze
Thank you for your great review! We're so pleased to hear that you're happy with the speedy service and the quality of the firewood. We really appreciate your support and look forward to supplying you again in the future.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great product & service
Always use Ecoblaze Natural Fitelighters! Great product and delivered the next day which was fabulous service!
12 de março de 2026
Resposta da ecoblaze
Thank you for your fantastic review! We're delighted to hear that you love the Ecoblaze Natural Firelighters and that the next-day delivery met your expectations. We really appreciate your continued support and look forward to serving you again soon!
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Very fast delivery and very good value…
Very fast delivery and very good value for money
4 de março de 2026
Resposta da ecoblaze
Thank you for your great review! We're really pleased to hear that you were happy with the fast delivery and found the product to be good value for money. We appreciate your support and hope to serve you again soon.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Resposta da ecoblaze
Thank you for your kind review! We're really pleased to hear that you’re happy with both the product and the service. We truly appreciate your support and hope to serve you again in the future.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
🔥 Hot stuff
Delivered prompt, logs differ in size which works out well in the scheme of things. Good value for money.
These will now be my regular supplier for all my log burner needs
1 de março de 2026
Resposta da ecoblaze
Thank you for the "hot" feedback! We’re so pleased to hear that you’re happy with the value and the prompt delivery. We actually find that having a slight variation in log sizes is a real benefit—it makes it much easier to build a sustainable fire by using different sizes at different stages of the burn.
Welcome to the family as a regular customer! We look forward to being your go-to supplier for all your future log burner needs.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Excellent product and service
28 de fevereiro de 2026
Resposta da ecoblaze
Thank you so much! We really appreciate the 5-star review. "Excellent product and service" is exactly what we strive for with every order. We’re glad we hit the mark for you, and we look forward to your next order!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review. Kamva - CS Team
The firelighters are excellent and…
The firelighters are excellent and following an email to Ecoblaze regarding packaging damaged in transit involving the loss of some of the contents a new box of firelighters was delivered. Can't fault them on the ethics.
Despite the above five stars Ecoblaze could improve by actually responding to emails. The replacement firelighters were sent without any reply to my correspondence and the invoice stated the full price rather than zero.
24 de fevereiro de 2026
Resposta da ecoblaze
Thank you for the 5-star review and your honest feedback. We’re glad we could quickly replace the damaged firelighters for you!
We hear you regarding the communication. While we prioritized getting the replacement shipped immediately, we missed the mark by not sending a confirmation email first. We'll work on matching our fast actions with better updates in the future.
Regarding the invoice, the price shown is a courier requirement for the manifest; please rest assured there is no balance due from you. Thank you for helping us improve!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review. Kamva - CS Team
The firelighters are a great product…
The firelighters are a great product even better as they was in the sale and very quick next day postage excellent service service as always
6 de março de 2026
Resposta da ecoblaze
Hi Gavin,
Thank you for your feedback! We’re thrilled to hear that you’re happy with the firelighters, the next-day delivery, and the service you received.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
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