We, as arranged, had an engineer by the name of Gareth visit to do an electrical installation. This gentleman was a very nice and courteous person, he explained the work he had to carry out, very muc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I wouldn't award them any stars at all if I had the option to. Twice this year already my solar PV system has failed and trying to get an engineer out to repair them is like trying to win the lottery.... Ver mais
A empresa respondeu
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Ver mais
A empresa respondeu
Had one of Ecovisions engineers come out today to upgrade our current generation meter to a 4G meter. Robert Bilik called prior to advise us he would be arriving in approximately an hour. Not only did... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ecovision
Escrito pela empresa
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Informações de contato
4,1
Muito Bom
369 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Deaf and blind company
The last email from Ecovision was the 12th August informing me that an engineer will visit to carry a survey on the 9th October. There was no communication prior to the visit and also after the visit. The engineer told me that a box needs changing and I mentioned the solar panels haven't been serviced and cleaned for more than ten years, he told that he was going to take a picture of the solar panels. If they have received the picture by now, they should have noticed the anti pigeon metallic round the panels which I paid for and I have been trying to claim it back. I am still waiting to hear from them.
9 de outubro de 2025
Resposta da Ecovision
Hi Mr Rangasamy,
I’m very sorry for the lack of communication before and after your October survey. We’ve reviewed your case and will be in touch directly to arrange a suitable afternoon appointment and clarify the next steps regarding the pigeon-proofing and service enquiry.
Please rest assured this is being picked up as a priority, and you’ll receive a personal update shortly.
I wouldn't say it was great
I wouldn't say it was great, the work was not done for my benefit, but the operatives were pleasant and courteous and covered their work boots so as not to soil my carpets.
10 de novembro de 2025
Resposta da Ecovision
Thank you for taking the time to share your feedback. I’m sorry to hear the work didn’t fully meet your expectations, but I’m glad our engineers were courteous and took care to protect your home while carrying out the visit.
If you’d like us to review anything further, please email customers@ecovision.co.uk
with your property address in the subject line so we can take a closer look.
The work was done very quickly and…
The work was done very quickly and efficiently, the man was very polite and helpful
3 de novembro de 2025
Resposta da Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear the work was completed quickly and efficiently, and that our engineer was polite and helpful throughout. I’ll be sure to share your comments with the team they’ll really appreciate it.
The installation was a bit bodged
The installation was a bit bodged, a fabricated trunking part needs to be finished properly, I guess that down to me?
20 de outubro de 2025
Resposta da Ecovision
Thank you for sharing your feedback. I’m glad the installation has been completed, but I’m sorry to hear part of the trunking doesn’t look as it should. That certainly shouldn’t be left for you to finish.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? We’ll review the installation details and arrange for someone to take a look to make sure everything is finished properly.
Took over care of solar panels and done…
Took over care of solar panels and done more in 12 months than I had in previous 12 years thank you
16 de janeiro de 2025
Resposta da Ecovision
Thank you so much for your lovely feedback! We’re delighted to hear you’ve noticed such a difference since Ecovision took over the care of your system. I’ll make sure your kind comments are shared with the team, it really means a lot.
Replacement of meter has messed up the whole system
Ecovision came out to replace my meter and now it is not communicating with the company and I have an error message on the equipment in my loft so I’m not sure if the system is working at all. They can’t come out until December to look at it all.
30 de outubro de 2025
Resposta da Ecovision
Thank you for bringing this to our attention. I’m really sorry to hear about the issue following your meter replacement and the delay in getting an engineer back out to you. I completely understand how concerning it must be not knowing whether your system is working correctly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and check whether there’s any remote support or earlier availability we can offe
It would be good if someone from there return a repl…
It would be good if someone from the company would get back InTouch with you,sent several emails but nobody bothered to get back to you.
13 de outubro de 2025
Resposta da Ecovision
Thank you for taking the time to share your feedback, and I’m really sorry that you’ve had difficulty getting a response from us. That’s certainly not the experience we want our customers to have.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and make sure your enquiry is followed up as a priority.
Cannot fault
Cannot fault. Guy was friendly, professional and knowledgeable. Arrived early and worked away in the loft to upgrade panel.
18 de setembro de 2025
Resposta da Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear our engineer arrived early and completed the upgrade efficiently. It’s great to know you found them friendly, professional, and knowledgeable, I’ll be sure to share your comments with the team.
First rate
First rate , many missed booked calls from company, this engineer new employee arrived on time, ticked all the boxes and full information regarding working of new equipment, well pleased….a fellow “Brummie” like me of course!
7 de novembro de 2025
Resposta da Ecovision
Thank you so much for your feedback, I’m really pleased to hear our engineer arrived on time and provided such a thorough and positive service! It’s great to know everything was clearly explained and that you’re happy with your new equipment and even better that you shared a bit of Brummie pride!
We appreciate your patience regarding the earlier missed appointments, and I’m glad this visit restored your confidence in our service.
appalling service
claiming urgency then taking months to organise (this began in June/July with a request to replace/update the meter) incoherent phone calls, ringing off when waiting a few seconds for an agreed date to visit, inability to realise and appreciate that customers cannot wait at home all day/week waiting for an engineers visit
6 de novembro de 2025
Resposta da Ecovision
Thank you for sharing your feedback. I’m genuinely sorry for the delays and poor communication you’ve experienced while waiting for your meter replacement, I completely understand how frustrating this must have been, especially after such a long wait.
Your comments have been shared with our operations team so we can address the way updates and appointment confirmations are handled. We truly appreciate your patience while the work was completed.
If you’d like us to review your case in more detail, please email customers@ecovision.co.uk
with your property address in the subject line, and we’ll make sure it’s followed up appropriately.
on time
Shaun was a friendly service engineer, arrived on time & cleared up afterwards
27 de outubro de 2025
Resposta da Ecovision
Hi Nigel, thank you for the feedback for Shaun, we shall pass your comments on!
Resposta da Ecovision
Hi Yiuey, thanks for the feedback.
Excellent service from your engineer
Excellent service from your engineer. Completed his work in no time at all.
11 de novembro de 2025
Resposta da Ecovision
Hi Martin, Thank you for the 5 stars- we appreciate it!
Shaun was a pleasure to speak to .
Shaun was a pleasure to speak to , informed us at each stage, very polite.we were very pleased .thankyou.
7 de outubro de 2025
Resposta da Ecovision
Hi Janet, Thanks for your feedback for Shaun, we will pass this on!
You can never get hold of anyone to…
You can never get hold of anyone to talk to in there’ office and had a very bad experience with this company when they fitted them very bad fitter’s fell through our bedroom ceiling I would have them took of if I could
23 de outubro de 2025
Resposta da Ecovision
Thank you for taking the time to share your experience. I’m really sorry for the inconvenience caused by the delays and missed appointments, I completely understand how frustrating this must have been.
I’m pleased to hear the engineer was able to complete the work in the end, but your feedback has been noted so we can ensure it’s shared with the relevant team.
If you’d like us to look into your case further, please email customers@ecovision.co.uk
, including your property address in the subject line, and we’ll be happy to check everything is now fully resolved.
Months waiting for maintenance
Despite multiple emails and calls over the past year, I am still waiting to have my solar panels cleaned and pigeon wire installed. Ecovision are supposed to maintain the panels and they have not been cleaned since installation 12 years ago, the dirt and moss has attracted pigeons and now we have a pigeon problem too. Ecovision’s engineer said they would be in contact to book this in, that was month’s ago, still waiting to hear from them.
11 de novembro de 2025
Resposta da Ecovision
Thank you for taking the time to share your experience. I’m really sorry for the delay you’ve faced in arranging your panel clean and pigeon mesh installation, I completely understand how frustrating this must be.
Ecovision carries out maintenance on behalf of the panel owners, and approval for any cleaning or remedial works does need to be obtained from them before we can proceed. That said, I’d like to make sure your case is followed up promptly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow our team to locate your record quickly and prioritise your booking.
Thank you again for your patience and for bringing this to our attention.
You came to my house on 3 seperate…
You came to my house on 3 seperate occasions to upgrade electrical items, why could you not do a survey of what needed upgrading and do the work all in one go causing the client a lot less disruption, the engineers were very good and competant
11 de novembro de 2025
Resposta da Ecovision
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our engineers professional and competent.
We do understand how multiple visits can be disruptive, and we appreciate your patience. In some cases, different stages of work such as initial inspection, part ordering, and installation need to be scheduled separately to meet safety and regulatory requirements, or to ensure the right equipment is available for your specific system.
That said, your comments are really valuable, and we’ll review this internally to see if we can streamline the process for future upgrades.
Good result
It took a while to get appointment but it was worth the wait.
The representative was very polite and explained the working of the solar panel system
The upgrade to the latest Wi-Fi system was completed successfully
Thanks
11 de novembro de 2025
Resposta da Ecovision
Hi Jim, thanks for the feedback- It's great to hear the upgrade went well!
A really pleasant and helpful man doing…
A really pleasant and helpful man doing the upgrade 👏
9 de setembro de 2025
Resposta da Ecovision
Hello, thanks for the review and the feedback. We are glad you had a positive experience with the engineer!
The engineer
The engineer, John Derwen was very professional and knew his job. Very clean and helpful. As a retired electrician I was interested in how he went about his work an as I say very professional. Well done
3 de novembro de 2025
Avaliação não solicitada
Resposta da Ecovision
Hi Richard, thank you so much for the feedback, we shall pass this on to John!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.