From the initial consultations till the install and completion Titan Energy were completely professional and kept to all time schedules. Matt in sales and the rest of the team are excellent and ar... Ver mais
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Planned installation date saw high winds and we fully expected the installation team to give up and go home. They waited for the winds to drop and worked till 7pm to get the job done - thank you.... Ver mais
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Everything was installed on time and we thought everything was ok until our own electrician came to do some work and noticed that the cables used were not the correct and compliant ones to use. They... Ver mais
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Very polite, and they knew what they doing are and Very professional. Everything on time, installers new jolly 😊 people and a clean professional job done ✔️ 👌, would recommend Titan Energy, I... Ver mais
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Detalhes da empresa
Escrito pela empresa
Leaders in home solar installation, improving the quality of life for homeowners by capturing and directing the abundant solar energy into homes. - UK Solar Experts has been acquired and merged into Titan Energy Systems, strengthening service delivery and long-term customer support.
Informações de contato
Hollan House, Hatters Farm, Stott Lane, M24 6XL, Middleton, Greater Mancheser, Reino Unido
- 0161 524 2232
- info@titanenergyrenewables.com
- titanenergyrenewables.com
4,2
Muito Bom
396 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
From the initial consultations till the…
From the initial consultations till the install and completion Titan Energy were completely professional and kept to all time schedules.
Matt in sales and the rest of the team are excellent and are very helpful in ensuring they provide the best advice suited to your needs.
Thanks for an excellent service.
Bharat & Naina
28 de abril de 2026
Avaliação não solicitada
Worse company we have ever had dealings with.…
Everything was installed on time and we thought everything was ok until our own electrician came to do some work and noticed that the cables used were not the correct and compliant ones to use. They installed our system using normal cable instead of armoured cable going under the path and up the side of the building. Potentially dangerous. After lots of phone calls and emails, eventually four and a half week's later and lots of missed appointments and wasted holiday to wait for them to come they actually came and replaced it. We have no faith in the company and so are going to get our election to come again and check it. Disgusting customer service . We wouldn't recommend this company to anyone.
5 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Marie,
Thank you for your feedback.
We’re sorry to hear that you feel this way, and we’d like to clarify the situation.
The cabling initially installed was suitable for the setup at the time; however, following your concerns and further review, we agreed to upgrade this to a PV & EV Ultra 6-core cable. This is a specialist cable that cannot be sourced from standard suppliers, and part of the delay was due to waiting for this to be delivered. This upgrade was carried out as a gesture of goodwill and at no additional cost to yourself.
While there was a delay in arranging the remedial visit, this was due to scheduling and availability alongside waiting for the correct materials, not a lack of willingness to resolve the issue.
Importantly, the matter was fully rectified, and the system has now been brought in line with your expectations. At no point was your installation left in an unsafe condition, and we acted to resolve your concerns as soon as we were able to secure the appropriate access and materials.
We do apologise for the inconvenience caused by the delays and any missed appointments — this is not the level of service we aim to provide, and your feedback has been taken on board.
If you would like us to liaise with your electrician or carry out any further checks for reassurance, we would be more than happy to assist.
Kind regards,
The Titan Energy Team
Excellent Installers
Very quick to get an install date. Quality of the install was excellent. MCS and DNO certification all sorted.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Michael,
Thank you for your great review — we really appreciate your feedback!
I’m pleased to hear you were happy with how quickly we got your installation booked in, as well as the quality of the work carried out. It’s also great to know everything with the MCS and DNO certification was completed smoothly.
If you need anything at all going forward, please don’t hesitate to get in touch.
Kind regards,
The Titan Energy Team
Had my solar panels and battery and…
7Had my solar panels and battery and invertor fitted last September all had been good until the invertor went offline 4 weeks ago. They then became very hard to get hold off when I did they just sent me all the how to videos which I have done several times. They genuinely don't want to help from what I'm gathering they installed cheaper wifi boosters instead of fitting a wired connection to the invertor. Instead of coming out to rectify this fault a quick wired connection. They have just sent me the details of the insurance company but nothing is broken apart from the fact that they didn't do the install correctly. They will gladly take your money but when it comes to any problems good luck They suddenly are always on the other line or are out to lunch. Just to be clear I was not sent a wifi booster or was I offered a wired connection. The fact that you have changed names should not stop your liability this should of been a wired connection from the start. And yes your ops have said they will try and help but no actual help ever came.
21 de abril de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Mark,
Thank you for your review — I’m sorry to hear you feel this way.
To clarify, your system was originally installed by UK Solar Experts prior to the company going into administration. As a result, Titan Energy is not contractually responsible for the installation itself or any remedial works.
That said, we have still made considerable efforts to support you. As you mentioned, the system was connected and working for over 7 months, which indicates the installation and connectivity were functioning correctly during that time. The issue appears to be related to a loss of WiFi connection rather than a fault with the inverter itself.
We have spent several hours assisting you via phone calls and providing guidance videos to help restore the connection. When this did not resolve the issue, we also supplied a WiFi booster free of charge as a gesture of goodwill, due to the poor WiFi signal at the property.
You also requested a hardwired ethernet connection. We did offer to arrange this for you, however this would require a chargeable call-out at £250, which you chose not to proceed with.
We do understand how frustrating connectivity issues can be and have genuinely tried to support you within the scope available to us.
If you would still like to proceed with a hardwired solution or need further assistance, please let us know.
Kind regards,
The Titan Energy Team
Planned installation date saw high…
Planned installation date saw high winds and we fully expected the installation team to give up and go home. They waited for the winds to drop and worked till 7pm to get the job done - thank you.
So far so good with everything working as suggested. Just waiting on MCS certificate to take full advantage of solar panel plus battery system. Back office support has been very positive so far too.
25 de março de 2026
Resposta da Titan Energy Systems
Hi Michael,
Thank you for your kind review — we really appreciate you taking the time to share your experience.
I’m glad to hear the installation team were able to get everything completed despite the weather conditions, they’ll be pleased to hear your feedback. It’s great to know everything is working as expected so far and that you’ve had a positive experience with our support team as well.
Your MCS certificate is currently being processed, and we’ll have this over to you as soon as possible so you can take full advantage of your system.
If you need anything at all in the meantime, please don’t hesitate to get in touch.
Kind regards,
The Titan Energy Team
Very polite
Very polite, and they knew what they doing are and Very professional. Everything on time, installers new jolly 😊 people and a clean professional job done ✔️ 👌, would recommend Titan Energy, I have done already
7 de abril de 2026
Resposta da Titan Energy Systems
Hi Musa,
Thank you so much for your kind words — we really appreciate you taking the time to leave such a positive review!
I’m glad to hear the team were polite, professional, and kept everything on time while delivering a clean installation. I’ll be sure to pass your feedback on to the installers — they’ll be pleased to hear it.
It also means a lot that you’ve already recommended us to others — thank you for your support!
Kind regards,
The Titan Energy Team
Paid the deposit to secure a certain…
Paid the deposit to secure a certain price,didnt want to go further with the purchase in the end.
Tried 3 days to get in contact with someone to find out how and when I will get my deposit back.
It's been almost a week and all I've got is will get in contact with our accounts people to get your deposit back.
Still waiting...
30 de março de 2026
Resposta da Titan Energy Systems
Hi George
Thank you for your feedback.
We can confirm that your deposit refund has already been processed. Due to the Easter bank holiday, our accounts team were not available, which has caused a slight delay.
However, this has now been actioned and the funds should be with you within the next couple of days.
We appreciate your patience and apologise for any inconvenience caused.
Kind regards,
The Titan Energy Team
Whilst the technical review was good
⁷Whilst the technical review was good, the sale was misrepresented as they say you get a full refund of your deposit, when you don't.
I was told despite the roof survey I would still get my full deposit back on a recorded call, which is the only reason we went ahead, under the guise of nothing to lose. At no point were we advised there was a charge for the roof survey. Only when I asked for the refund and queried why it wasn't the full amount did Bethany advise why, and only by email and thats the first we heard about it! on 19th March. After the event which is not acceptable! Very poor Customer service.
12 de março de 2026
Resposta da Titan Energy Systems
Hi Debbie,
Thank you for your feedback.
We’re sorry to hear you feel this way, however we would like to clarify the situation.
A refund of £400 was processed on 19/03/2026. As part of your project, a site survey had already been completed and the results provided. As explained on multiple occasions by Bethany, the survey is chargeable at £250, which was clearly communicated to you at least three times prior.
We appreciate that this may not have been the outcome you were hoping for, but we have acted in line with the agreed terms.
If you would like to discuss this further, please feel free to get in touch.
Kind regards,
The Titan Energy Team
Incredibly helpful, clear, supportive, patient, and professional.
If someone had said to me before I connected with Titan that they would be this thorough, accommodating, and professional whilst being so supportive and patient when dealing all my questions and doubts, I would have said it was a joke or a scam thinking "nothing can be that good". But, my experience was all those things, and more. To get the whole system (27 solar panels, 2 inverters, 6 batteries) all installed and working in one day, well, it is incredible!
A new ASHP is being installed in a couple of weeks.
I'll report back after the ASHP for the final few words. I imagine they will say the same sort of thing.
Titan have done virtually everything, I am honestly amazed!
1 de abril de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Braham
Thank you so much for your amazing review!
We’re absolutely delighted to hear how positive your experience has been from start to finish. It’s great to know that the team’s thoroughness, patience, and support helped give you confidence throughout the process — that’s exactly what we aim for.
Installing a system of that size in a single day is no small task, so we’re really pleased everything came together smoothly and is already up and running as expected.
We’re looking forward to getting your ASHP installed and hearing your final thoughts once that’s complete — we’ll make sure the same level of service continues right through.
Thanks again for your kind words, it really does mean a lot to the whole team!
Kind regards,
The Titan Energy Team
100 % satisfaction
From the first telephone call to the final handshake of the installers this company has been totally professional. I have worked in a senior position in the Building industry and I can honestly say this company can be trusted with advice, pricing and workmanship.
11 de março de 2026
Resposta da Titan Energy Systems
Hi John,
Thank you for your fantastic review!
We’re delighted to hear that you had a 100% positive experience from your first call right through to installation. It’s especially rewarding to receive such high praise from someone with your background in the building industry — that really means a lot to us.
Trust, transparency, and quality workmanship are at the core of what we do, so it’s great to know this came across throughout your journey with us.
Thank you again for your kind words and for choosing us!
Kind regards,
The Titan Energy Team
Excellent company only one complain i…
Excellent company only one complain i have got is the way they set up the app on the fox app there is a new up date I have try and try to down load it but no joy plus I actually think my app has not been set up correctly has the Soc cant altered them at all
11 de março de 2026
Resposta da Titan Energy Systems
Hi Raymond,
Thank you for your review and for your kind words about the company — we really appreciate it!
We’re sorry to hear you’ve had some difficulty with the Fox app and the recent update.
Please feel free to get in touch with us directly and we’ll be more than happy to take a look at your system and app setup to get everything working as it should.
Thanks again for your feedback, and we’ll get this sorted for you.
Kind regards,
The Titan Energy Team
Pigeons nesting
We had our solar panels by this company but was contractored out to a smaller company who did the work now we have pigeons nesting because they didn't put the netting all the way around. This small company as now gone bust & the company we payed expect us to come out to sort it. Discussing
Wouldn't recommend you to no one
25 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Mr & Mrs Brailsford,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and the issues you’ve encountered with pigeons nesting around your solar installation. We completely understand how disappointing this situation must be.
To provide some important context, your solar PV system was originally purchased through UK Solar Experts, who were responsible for the design, supply, and installation of your system in 2025. Unfortunately, as of February 2026, UK Solar Experts entered administration and ceased trading. Subsequently, Titan Energy Systems acquired certain assets and customer accounts from UK Solar Experts to ensure ongoing customer support continuity where possible.
It’s important to clarify that Titan Energy Renewables was not involved in the original installation, workmanship, or subcontractor management relating to your system. The installation, including any pigeon-proofing measures such as perimeter mesh or netting, would have been carried out under UK Solar Experts’ operational scope and quality control processes. From a technical standpoint, incomplete installation of bird deterrent systems (e.g., gaps in mesh perimeter sealing or improper fixing methods) can unfortunately lead to exactly the issue you’ve described.
Since the acquisition, we have taken responsibility for providing ongoing technical support and aftercare guidance to affected customers. However, as we did not undertake or oversee the original installation, we are unable to offer free remedial call-outs or warranty-backed corrective works for installation defects.
That said, we are absolutely here to help you resolve this:
We can arrange for one of our qualified engineers to attend and assess/install appropriate bird-proofing measures. This would be carried out as a chargeable service.
Alternatively, you will have received an Insurance Backed Guarantee (IBG) at the time of your original installation with UK Solar Experts. This policy is specifically designed to cover situations where the original installer is no longer trading. We would strongly recommend contacting your IBG provider, as they may be able to arrange remedial work at no cost to you.
We truly regret that you’ve been impacted by circumstances outside of your control, and we understand this is not the experience you expected when investing in solar. While we cannot take responsibility for the original workmanship, we are committed to supporting you in finding the most effective resolution moving forward.
Please feel free to contact our support team directly so we can guide you through the next steps and discuss the most suitable option for your situation.
Kind regards,
Titan Energy Systems.
Resposta da Titan Energy Systems
Hi Marek,
Thank you for your review!
We’re really pleased to hear you found the advice helpful and the installation quick and efficient — that’s exactly what we aim for.
We appreciate your feedback and thank you for choosing us!
Kind regards,
The Titan Energy Team
Excellent Service
Amazing! I phoned Titan, and within 4 days, they had fitted an extra battery to my solar panel installation. First, a lorry arrived with the heavy battery on a pallet, and then the two-man team turned up and quickly fitted and tested the battery. Amazing as I live down in Devon a great many miles from Titan's headquarters.
5 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Lewis,
Thank you for your fantastic review!
We’re really pleased to hear how happy you were with the speed and efficiency of your installation. From delivery through to fitting and testing, it’s great to know everything went smoothly — even with the distance involved down to Devon.
Our team always aims to provide a fast, reliable service no matter the location, so your feedback means a lot to us.
Thank you again for choosing Titan Energy!
Kind regards,
The Titan Energy Team
I wouldn't gave them more was fantastic…
I wouldn't gave them more was fantastic dealing with them Beth and her team was marvelous 👏 ❤️
20 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Raymond,
Thank you so much for your kind words!
We’re delighted to hear you had such a fantastic experience, and I’ll be sure to pass your feedback on to Beth and the team — they’ll really appreciate it.
It means a lot to us that you took the time to share this, thank you again for choosing Titan Energy!
Kind regards,
Titan Energy
Very informative
Very informative, quick fitting, work men Very helpful and very careful,
10 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Andy,
Thank you for your great review!
We’re really pleased to hear you found the process informative and the installation quick. It’s also great to know the team were helpful and took care with the work — that’s exactly the standard we aim for.
We really appreciate your feedback, thank you for choosing Titan Energy!
Kind regards,
Titan Energy
The team that installed our battery…
The team that installed our battery were very professional and friendly. They helped us with an ongoing problem that we had had with our electrics for 16 years. Can't fault the Company, would certainly recommend.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Patricia,
Thank you for your fantastic review!
We’re really pleased to hear that the team were both professional and friendly, and even more so that they were able to help resolve an issue you’ve had for so many years — that’s brilliant to hear.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Titan Energy!
Kind regards,
Titan Energy
Legit deposit scheme. Great communication
Great communication, dedication, understanding, and totally legitimate 100% insurance backed deposit.
My father approached titan hoping to improve his solar system. A deposit for works was taken but when it turned out not to be the right thing for us the deposit, as promised, was retuned in full.
Everyone I spoke to at titan was well trained on the phone, took time to listen and truly seemed to care for their customers.
18 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi James,
Thank you for your fantastic review!
We’re really pleased to hear that your experience with us was such a positive one, from communication through to resolving your situation. It’s great to know the team took the time to listen and support you properly — that’s exactly what we aim for.
We’re also glad we could handle the deposit refund smoothly and as promised, giving you full confidence throughout the process.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Kind regards,
Titan Energy
Very professional, friendly company
Very professional company with friendly staff. Nothing to much trouble and consult at every stage. No hard sell just an on line zoom meeting, then if you wish a surveyor will come and talk through options. If not they will not bother you like others do. Brilliant system covering all of our electricity and making money as well. However after a few days the "App" from the makers showed faults. I thought about looking on the web but when I did I saw an email from Titan telling me not to worry as it was the outside company who had a temporary problem and within an hour the app was back on. No problem was still making us electricity Could not fault this company
6 de março de 2026
Avaliação não solicitada
Resposta da Titan Energy Systems
Hi Barry,
Thank you for your fantastic review!
We’re really pleased to hear you had such a positive experience from start to finish. It’s great to know you felt supported throughout the process, without any pressure, and that the team took the time to guide you through your options properly.
We’re also glad we could keep you informed regarding the app issue and provide reassurance while it was being resolved — communication is key, and it’s great to hear that made a difference.
Even better to know your system is already performing well and covering your electricity needs!
Thank you again for your kind words and for choosing Titan Energy.
Kind regards,
Titan Energy
Well informed and helpful people from enquiry to installation.
From first contact to installation we felt we were well treated by experienced and helpful people. The way that the initial quote was put together with us through an online discussion was really helpful and helped us to understand the benefits. The surveyor helped refine what was best, installation went well and we have been helped by other staff at Titan. So far so good after a week!
27 de fevereiro de 2026
Resposta da Titan Energy Systems
Hi Anne,
Thank you for your great review!
We’re really pleased to hear that you felt well looked after from the very first contact through to installation. It’s great to know the online consultation helped you understand the system and that the survey and installation stages went smoothly.
We’re also glad the wider team has been able to support you along the way — and even better to hear everything is going well after your first week!
If you need anything at all as you continue using the system, we’re always here to help.
Thank you again for choosing Titan Energy!
Kind regards,
Titan Energy
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