Efficient Home Energy Avaliações 

Very easy to deal with - website & phone calls - and a good price for a domestic EICR

Ellie and Sapphire are just fantastic, so professional and beyond helpful!! Well done ladies for your fast and efficient help :):)

I used EHE for domestic PAT testing, the price was competitive, they turned up when they said they would, they were friendly and efficient, overall a great service

Life is busy so when it comes to renewing documents to continue a rental property you want to deal with matters quickly. I was therefore delighted to recently return to Efficient Home Energy Ltd to complete a gas safety certificate. On calling them - a human answered! No hold music, no automation just a real person. And they were friendly and even offered to bring up my details from last time! Can you imagine such efficiency!! It’s a rare thing these days. We had the inspection booked in minutes at a very reasonable rate (I had already received another quote nearly double this, until I remembered to fish out their details from the last invoice). Not only did they turn up on time, so useful when you’ve told tenants to be home for them. And within minutes of completion they sent through the documentation. I’m one happy customer 🤩

Brilliant customer service - quick turnaround and really helpful and friendly x

Arrived earlier than expected and did a fast effect job and the engineer was very helpful.

Excellent service, great company to deal with. A++

Extremely disappointing experience.

I approached Efficient Home Energy because I needed an EPC for a rental property. Due to an ambiguous service listing, I ended up booking an electrical certificate service instead of the EPC service I was trying to obtain.

The service experience itself was poor. On the first booking, no engineer attended and I was only notified via a late email the evening before, which was not seen until after the appointment time. No attempt was made to contact me directly.

On a subsequent booking, the engineer was scheduled to arrive between 11:00 and 14:00 but did not arrive until after 17:00.

The problem was that I did not require an EICR. Only a few weeks earlier, a qualified electrician had carried out an EICR, identified remedial works, and after those works were completed I was issued with a satisfactory EICR confirming the installation was satisfactory.

Despite this, Efficient Home Energy carried out a further EICR and reported additional alleged defects with a quoted cost of £1,216 for remedial works. I was sent a quotation stating it was only valid if accepted and paid by 4pm the same day, alongside availability offered for the following day.

This created unnecessary time pressure to accept remedial work, despite the existence of a recently issued satisfactory EICR following certified remedial work by another qualified electrician.

The result was significant stress, confusion and unnecessary administrative burden.

Had the service listing been clear and unambiguous, I would never have ordered a second EICR in the first place.

Based on my experience, I would not use this company again.

Great company, easily booked a PAT test within a couple of days that needed to be done. Lots of choices on dates and times, and really helpful people on the phone if you need to contact them. I have also used them for a recent EPC and they were very efficient and great value

The team at Efficient home energy were great. Elle really helped us get everything sorted for getting the checks completed for renting our house. Highly recommend

Great company, used them many times for rentals I have. Great getting a reminder re GSC etc.
Also turn up on time and can usually do appointments within a day or so.
Definitely recommend!

Excellent service and good value

Just used them for the third time to get an electrical certificate and everything was first class. Thank you

Hussain was very efficient with everything, he arrived on time and throughly checked all. Very happy with their service, thank you

Very quick turnover for my electric certification. Thank you very much for an efficient and reasonable service.

Price for first inspection is good, but the price for any work required is not so competitive. After work done, a five year reinspection is required, but afterwards they revert to three years. Report stated no reading was obtained from one socket- but this socket was working and being used to charge phones immediately before and after the testing. I told them this and was advised the engineer would contact me. They never came back to me and when I chased this, the manager didn't want to know. Overall, I they seem a good price but when you annualise the costs, it isn't so great.

Great service, excellent price quality ratio. I needed a boiler check, gas certificate and EICR for my property and all other providers had very high prices. Efficient Home Energy had an amazingly convenient bundle, plenty of available appointments and easy way to book one online. I booked it instantly. The engineer was a bit late but when I called them they were really nice apologizing and offering to move the appointment which I did not do so they gave me a new estimate time for the same day. The engineer arrived as per revised time and conducted the visit with great politeness, professionalism and efficiency. It took him a very short time and the certificates arrived less than 2 business days later. Totally recommend this service!

An amazing company. Competively priced. Staff friendly, professional and efficient. I happened on them three years ago. Since the I have always used them. They were well priced and I have always had a good experience with them. I have recommended them to all my family and friends and they sing this company's praises too.

I've been using Efficient Home Energy for years now and honestly can't recommend them highly enough.

They're incredibly efficient, reliable and professional, and always get things sorted quickly and properly. Communication is excellent from start to finish and the whole team are fantastic.

A special thank you to Ethem and Ellie, who have both been absolutely amazing - responsive, organised, helpful and genuinely lovely to deal with.

The engineers have always been great too - punctual, knowledgeable and professional.

It’s rare these days to find a company that consistently delivers such a high level of service, but Efficient Home Energy really do. Highly recommended.

On the 10th of November, I asked for boiler work from them and they didn't show.

I left them a bad review on here and considered the matter closed. I'll say that the review had both order number and invoice number to clearly reference my transaction. (these are it, just in case: Order: #33715, Invoice #1564).

A few days ago I received a request from Efficient Home Energy "for more detail". My full name, phone, email, AND order number.

I'm a little confused as this order number is on the review and all other info to contact me is already part of my account.

What I'm thinking is they're trying to artificially boost their rating on here by prompting for this info. I'd bed that 99% of people would not bother to chase up so the bad (but honest) review gets taken down.

Trust pilot needs to be a bit more proactive at protecting the truth from such sly tactics.