EILEEN FISHER Avaliações 

I was there to shop and treat myself and also use 50$ off during the month of your BD. First of all one of the sales people was pushy and try to sell an item that I have just touched when browsing! When I decided to buy a regular priced sweater at the point of payment, they refused to apply my 50$ off together with a 15% off welcome discount for the new email subscribers! It was a pure coincidence that I was there at the time when both of these discounts were applicable, but no reasoning and common sense was present there! Quite disappointed in this shopping experience, especially being really fond of this brand!

horrible rude and unresponsive. I sent an email. No response. I called . Left on hold. And when I got a real person she was a jerk. Unbelievable.

Long time customer.

I ordered something from the website today (Sun).
For some reason the promo and/or gift card did not take.

Instructions are that you have 45 min to cancel the item. Unfortunately when you call the number you are told that customer service is M-F.

Good going Eileen Fisher! Run a promo and then make it impossible to cancel an order!

Hopefully you will rectify this or you will have a lost a long time customer.

For a company that wants to embrace being ethical this is very unethical.

I purchased a pair of pants this summer that literally fell apart at the seams on the first wear (not even wash). Reached out to customer service, and it's been an absolute nightmare. They've taken weeks to respond to my emails (I think this is a tactic to get people to forget about it), and the chat feature is never available on the website. I even called the number listed, couldn't get through to anyone, and requested a callback. No one ever called me back. They won't even offer me a refund or a replacement. The best they're offering is a gift card after the item goes through quality inspection, which they said lasts from 4-6 weeks. This level of customer service is truly shocking from a brand that preaches quality and charges $200 for a pair of pants. Will definitely never be shopping here again, and I'd recommend everyone else avoid it as well.

Bad experience. Ordered silk trousers. When postman came with parcel (more than week after ordering) he apologised because it was empty package. Therefore I refused to accept and Royal Mail returned to EF. I have contacted them but have only received automated reply which I responded to as requested but nothing. Having read other reviews I think that will be it.
This used to be one of my favourite brands but no more

I will no longer buy Eileen Fisher clothing. I Bought a top, wore it once, washed it in cold gentle cycle, and hung it dry. I Went to wear it a second time and the side seam had completely torn apart. I bought another black swing top which had tiny holes throughout the bottom of the shirt—which was barely worn.

Wore an Eileen Fisher blue raincoat in rain only to find blue stain had transferred onto beige hoodie.EF rep said they don’t sell “raincoats” . I said then there should be a notice of color transfer like you find on denim. They clearly don’t care about customer experience since most of my wardrobe had become EF. Now I have a raincoat not to be worn in the rain and a damaged expensive hoodie.

I have tried avoiding the Flatiron Eileen Fisher location for years. They seem to hire the most unhappy and unfriendly staff. My experience over the years is that they treat customer requests as if they are doing you a favor by doing their jobs. Friendly sales people do not seem to last long there. I suggest going to the Columbus Circle store for a somewhat better shopping experience.

I purchased a pair of the ponte pants (my third pair) and after two weeks the waist band is coming apart. I called the extremely unhelpful and rude customer service who told me because I had sent them to the cleaners today they couldn't takes them back. Unbelievable. I have been a customer over 20 years. This is unreal. l guess I will look for a new company.

I was a long time EF customer but I must say their online customer service has really deteriorated. In the latest fiasco, I ordered two day delivery, the items were never delivered because their shipper damaged the items. I am STILL WAITING on reimbursement from EF. I called CS and find out their WAREHOUSE has to handle this reimbursement and who knows when it will be issued. The agent said "that's the way they do things." Sheesh!

UPDATE 3/23/26. EF FINALLY refunded me but by their own calculations, they shorted me by $20.00. BUYER BEWARE when it comes to online EF.
UPDATE 3/30/2026: EF refunded the amount due me. Good for me and them.

I've been shopping at Eileen Fisher, online, for years (about 10 years). First shipping to CA and now shipping to Europe. I've never had a problem and the clothing is beautiful. They have the best fitting and comfortable trousers that I've ever owned & beautiful silk/linen blouses. I always have good shipping experiences. It takes 1-2 weeks to Europe but well worth it.

I ordered a shirt, paid for it, and waited to get a confirmation email. Instead, they TOOK my money and told me the shirt was “in process’.
Then? Crickets. They took my money and that was it.
I am now fighting to cancel the order and get my money back.
Their responses drip with arrogance.

I purchased an expensive pair of sleep pants from Eileen Fisher in October. I wore them twice and washed them very carefully according to directions. After the second time I wore them in December, the waistband seam came undone. I contacted Eileen Fisher and they said to return the pants AT MY EXPENSE because they were more than 30 days from purchase. They indicated they would send me a gift card only for the purchase price not the shipping, after they inspected the pants. I do not think I should have to pay the shipping when a $98 pair of sleep pants come apart after being worn twice.

I bought a pair of shoes in the sale. Although on the website the prices were in pound sterling, when the shoes turned up they were American sizes and too small for me. This was not made clear when I ordered them. I then had to pay £15 for the privilege of finding this out. When I wrote a review I was asked to contact customer services, which I did - only to be told that it was £5 for postage and £10 to return it (not sure how that works). Appalling customer service and website information.

I love their clothes. But I tried to buy from Eileen Fisher some clothes for my mom and needed them to deliver to a Po Box. They cancelled twice the order and after many emails and phone calls, they finally told me they don´t deliver to a Po Box. Since this is my only option I cant purchase their product. I might have to order from a department store. Eileen Fisher is the only store I have problems delivering to my Po Box, I guess they are not up to date in online shopping

I love the timeless classics , comfort , fashion forward styles Eileen Fisher introduces every season . I usually buy from Bloomingdale’s , Neiman or Nordstrom .
I am a size Small in pants and a Meduim in tops .
I have so many pants & tops from EF , and get so many compliments everytime I wear them .They are the go to outfits in my closet
.
I purchased 2 Co Ordinated sets and can’t wait to use it for my Vacay .
Susie from customer service promptly got my info straightened out . Thank you . 🙏

Don't get me wrong. The clothes are really timeless and there are some real beauties in the mix. However..for everyone living on the West Coast (i.e. me, Los Angeles) please please be aware if those pants don't fit or you don't like the color of something and need to return? Be prepared to wait up to 4 weeks for a return. No kidding.
They have partnered with the USPS which is fine but there is some other shipping service where it goes to a main warehouse outside of the USPS department (it's hard to explain but you can't even file a claim for any issues when you are shipping back to this particular return address) so just know you have to wait and wait and wait.
Always very frustrating when your money leaves you instantly but getting it back is worse than pulling teeth. :(
Makes me extremely hesitant to purchase items in the future that I'm unfamiliar with considering that there have been some inconsistencies in sizing as of late (or so I read).
Update: In furthering this review, I had to post a negative review on social media about this but once they FINALLY received my return....it was weeks and still no refund! Once I complained on social media for all to see, the refund was issued by end of day.
So scammy. So ick.
I'm going to stick with my t-shirts and call it a day. Not worth my time or effort.

I recently shopped at Eileen fisher and found the clothes to be great quality! Good customer service also in the SF Bay Area store.

For the longest time EF was my first go-to for an investment piece that I knew would look good and last. The last 4 or 5 items I’ve bought have either fallen apart at hems or waistband, or gotten a hole in the front of the shirt, on the first wearing. I’ve written several times and get NO response. I have 25 year old sweaters from Target or Victoria’s Secret that cost a tiny fraction and still hold together. Really disappointing.

Long time EF customer. For 18 years I have not lived close to a store and so have ordered online with good results. NOW sizes are inconsistent, fabrics often seem flimsy and customer service (usually excellent) is barely existent. Phone calls often not returned, argumentative instead of helpful. Will likely not order again.