I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
A empresa respondeu
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
my dog didn like the food
my dog didn like the food , canceled andthey still send this month. now im stuck with this food . if you ever want to cancel make sure you call custumer service .
20 de maio de 2026
Avaliação não solicitada
Kindest employees ever
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compassionate reply ever... they sent sweet and loving condolences and refunded the charge for my shipment. I was told to donate the food to a dog in need or give it to a pup in Jezebel's memory.
19 de maio de 2026
Avaliação não solicitada
I’m very happy with Ollie
I’m very happy with Ollie. I switched over from the Farmer’s Dog food , because they don’t have a lamb recipe and my Labrador was itchy from the meals they had.
20 de maio de 2026
Avaliação não solicitada
We love Ollie
My dogs love their food! I appreciate how easy it is to use the app to make changes or add special treats whenever. Customer service is top notch!
20 de maio de 2026
Avaliação não solicitada
I love OLLIE food
I love OLLIE food, I have two dogs that enjoy the lamb fresh food. It arrives freshly frozen, you can see the content, not overly cooked. I love the quality. I use it as a base and add chicken /brocoli/rice to it. I’ve been a customer for four years 🩷
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this and for being a loyal Ollie customer for four years.
We’re really glad to hear that both of your dogs enjoy the lamb fresh food and that you’re happy with the quality and freshness. It means a lot to us that you’ve continued to trust Ollie as part of their routine for so long.
We also love hearing how you incorporate it into their meals with fresh additions like chicken, broccoli, and rice. We appreciate you taking the time to share your experience 🩷
Great food
My dog loves this food The customer service is excellent. I would recommend this company to my friends. Delivery is always on time.
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for taking the time to share this!
We’re thrilled to hear your dog loves the food and that you’ve had a great experience with our customer service and on-time deliveries. That consistency is exactly what we aim for.
We truly appreciate your recommendation and your support—it means a lot to us and the whole team 🐾
Highly recommended
As a dog trainer, I recommend companies that have gained my trust. Ollie does that due to the quality of their products and excellent customer service.
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We truly appreciate you taking the time to share this and for your thoughtful perspective as a dog trainer.
It means a great deal to us to hear that Ollie has earned your trust through both the quality of our food and the experience you’ve had with our customer service team. We know how important it is in your role to confidently recommend products, and we’re honored that Ollie is one of those choices for you.
Thank you for your support and for recommending us to others—it truly means a lot to our team and the dogs we serve.
My dog loves the food
My dog loves the food. He is 15 years old and is full of energy and healthy thanks to Ollie.
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so happy to hear this, and especially that your 15-year-old pup is thriving!
It means a lot to know he loves the food and that it’s helping him stay energetic and healthy. Stories like this are exactly why we do what we do, and we’re honored to be part of his routine.
Thank you for taking the time to share your experience—we truly appreciate it.
all was good
16 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so glad to hear everything has been good! Thank you for taking the time to share your experience—it means a lot to us. We truly appreciate your support and are happy to have you as part of the Ollie community.
Me and my dog love Ollie foods
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change of my order. Fiona was extremely helpful with making these changes.
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so glad to hear you and your pup have been happy with Ollie over time, and we truly appreciate you sharing that with us.
We’re especially sorry to hear about your dog’s health issues, and we’re glad Fiona was able to step in and help you quickly make the changes you needed. Providing support during moments like these is really important to us.
Thank you again for your continued trust in Ollie—we’re honored to be part of your pet’s care and wish your dog all the best moving forward.
My issue was resolved the first time…
My issue was resolved the first time quickly and without any hassles.
19 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so glad to hear that your issue was resolved quickly and without any hassle!
Thank you for taking the time to share your experience—we really appreciate your feedback and are happy we could help make things smooth for you.
Customer service rocks!
There are two companies who I have found to have outstanding customer service, Chewy and Ollie. Issues are handled immediately with professionalism, curiosity, and an attitude of 'the customer is always right.' After almost 3 years with no luck, I finally found a food my dog adores. I'm an Ollie customer for life!
18 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We truly appreciate you taking the time to share this and for your kind words about your experience.
We’re so glad to hear that Ollie have stood out to you for their customer service, and especially that you’ve finally found a food your dog absolutely loves after such a long search. That means a lot to us.
Hearing that your pup is enjoying Ollie and that you feel confident as a long-term customer is exactly what we hope for. We’re honored to have you and your dog as part of the Ollie family, and we look forward to continuing to support you both.
Great Food, Great results!
I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, knowledgeable, and eager to help. I can't say enough about them, it's one of the reasons I stay with Ollie products. Oh yeah, the other big reason I stay with Ollie is the food, it's wonderful, and my 11-year-old boy LOVES it. Best of all, he is healthy, happy, and consistently has great & healthy visits with the veterinarian. Thank you Ollie!
18 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We truly appreciate you taking the time to share such thoughtful feedback.
We’re so glad to hear that your experiences with our customer service team have consistently been positive, even when minor issues have come up. It means a lot to know our team has been able to support you with professionalism, knowledge, and care—that’s exactly what we strive for.
We’re also thrilled that your 11-year-old pup is loving the food and doing so well. Hearing that he’s healthy, happy, and having great veterinary visits is the best outcome we could hope for.
Thank you for being part of the Ollie family and for your continued trust and support—it truly means a lot to us.
The person Meganwho helped me
The person who helped me, Megan, was so helpful and understanding our picky pup. She was very informative. She's a really good customer service person.
18 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this feedback.
We’re so glad to hear Megan was helpful, understanding, and informative while working with you and your picky pup. We’ll be sure to share your kind words with her—recognition like this means a lot to our team.
Thank you again for your support and for being part of the Ollie family.
My pup absolutely loves Ollies food so…
My pup absolutely loves Ollies food so far, I’m so excited about it, she had gotten really picky about her food, but so far she loves this food.
15 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so happy to hear that your pup is enjoying Ollie!
It can be really tough when dogs get picky, so it’s great to know she’s excited about her meals again. Thank you for sharing this with us—we’re thrilled to be part of her routine and appreciate you trusting us with her nutrition.
Extremely Happy with Ollie!
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals now. I love that the food is Human Grade and excellent quality.
18 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear you’ve had such a positive experience with Ollie’s customer service and that both of your dogs are enjoying their meals. It’s especially great to know your picky eater is now excited for mealtime—that’s always a big win.
We also appreciate you calling out the quality of the food. Thank you for choosing Ollie and for being part of our community—we’re happy to have you and your pups with us.
My dog and I loved Ollie, billing is a big problem
My dog and I loved Ollie. My problem is with their billing. I was charged twice. When I called to be sure I was getting only one order, they claimed they did not make the charges. After a lot of back and forth, never took responsibility for their billing issue. The food is expensive and a double bill for three days really hurts a budget. Planning to switch to Chewy, once I am certain no deliveries are coming from Ollie, since they have awesome customer service.
18 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re really sorry to hear about your experience, especially since you and your dog enjoyed Ollie otherwise. This is definitely not the experience we want for any customer with an Ollie subscription.
We completely understand how frustrating and stressful it can be to see unexpected duplicate charges, particularly when it impacts your budget. That’s not something we take lightly.
I also see that you are already in communication with our team, and we want to assure you that we are fully committed to assisting you and resolving this for you as quickly and thoroughly as possible. We appreciate your patience while we work through this with you.
My puppy loved this food
My puppy loved this food. It was an easy transition for us.
16 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so happy to hear that your puppy loved the food!
It’s great that the transition was easy for both of you—that’s exactly what we hope for. Thank you for sharing your experience, and we’re glad to have you and your pup with us.
The portion size that was delivered to…
The portion size that was delivered to me made it easy for me to start the transitioning process to fresh food to give my dogs
15 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you sharing this!
We’re so glad to hear that the portion sizes made it easy for you to start transitioning your dogs to fresh food. Making that switch can take some adjustment, so it’s great to know the process felt smooth for you and your pups.
Thank you for choosing Ollie—we’re happy to be part of their journey!
Great customer service
Great customer service. My 2 Pomeranians are very fussy. They are eating Ollie.
15 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear you’ve had a great experience with our customer service and, most importantly, that your two Pomeranians are enjoying Ollie—even with their picky tastes. That’s always such a rewarding thing to hear.
Thank you for trusting us with their meals—we’re happy to have you and your pups with us!
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