From their organisation at show to their customer service in the shop they have been spot on. Super friendly, helpful people who genuinely care. You have a fab team who make their customers truly feel... Ver mais
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Veja o que dizem as avaliações
I wanted to leave a review of the eland lodge adult camps, as I so strongly recommend them! I have been two years in a row and have booked for next year already. I can honestly say that for m... Ver mais
A empresa respondeu
Eland lodge what can you say but Excellent, professional, and one of the best equine facilities ... The Hospitality is next to none, from the management to the staff and always obliging and wil... Ver mais
A empresa respondeu
We are really enjoying our first season arena eventing. The staff are so friendly and encouraging and give inexperienced riders and ponies time to complete the course. The practise area is v... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Situated in beautiful Staffordshire parkland, Eland Lodge Equestrian Ltd. is a family run business which includes an Equestian & Country Store, an Online Store, Equestrian Events & Competitions, plus a Livery Yard.
Informações de contato
Newborough Road, Draycott-in-the-Clay, DE6 5HD, Ashbourne, Reino Unido
- 01283 575856
- info@elandlodge.com
- elandlodge.com
5,0
Excelente
266 avaliações
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Unfriendly and won’t be going back!
It was my daughters first time out to an unaffiliated event with her pony she’s only a young teenager. The stewards shouted at her for jumping the practice fence the wrong direction which we were unaware there were rules of direction to jump the practice fences. So they had reduced her to tears as everyone was then looking at her she was embarrassed and left the practice ring in floods of tears to end up not competing in the classes she had entered. Very poor behaviour absolutely no encouragement for young people to compete. All it would have taken is for the steward to have asked on entry have you been before and are you aware the direction of which to jump the practice fences. Won’t be going back I’m afraid!
9 de agosto de 2021
Resposta da Eland Lodge
I’m really sorry you feel your daughter had a bad experience at Eland at the weekend. We pride ourselves on being an “Entry Level Rider” venue were people, young and the more mature, can gain experience in their chosen sport in a supportive environment, with my team helping where they can along the way.
Jumping with the red flag on the right is a standardised rule across the majority of equestrian sports and venues, which is why it’s not something that we point out to each individual as they enter the ring. However, my team are always there to help should you want to ask any questions about any element of the competition – whether this is via phone, email or social media before the event, with the event secretary as you book in, or with the collecting ring team while you’re riding.
Having spoken to the Collecting Ring Steward and those who witnessed the incident, he didn’t shout at your daughter, he shouted a warning to your daughter as he could see she was riding into a potentially very dangerous situation. Your daughter’s safety and the safety of everyone else in the collecting ring has to be our absolute priority, hence the warning, but I am really sorry she felt exposed and upset by this.
A member of the team did pop over to have a chat with yourself and your daughter to explain the situation and encourage her to give it another go, but we understand that she felt too overwhelmed to continue with her competition at the time.
I’m sorry for the upset, and I hope we get to see you both in the future.
Great quality number bib and a good…
Great quality number bib and a good selection of colours to choose from. Staff were very helpful and polite
6 de agosto de 2021
Resposta da Eland Lodge
Thank you Bethan for leaving us a review, we're so happy to hear you enjoyed your shopping experience with us!
Placed order
Placed order, then shortly afterwards required to amend booking. Phoned up and spoke to a helpful lady who sorted amendments for me.
5 de agosto de 2021
Resposta da Eland Lodge
Hi Jude, thank you for taking your time to leave us a review. We aim to make our customers experience enjoyable and easy so we're glad to hear you were happy with our service.
Five stars
I honestly can’t get over how fast this company confirms and ships orders! Ordered late yesterday afternoon and my delivery is first thing this morning. Amazing service.
16 de julho de 2021
Avaliação não solicitada
Resposta da Eland Lodge
Hi Katie, thank you for leaving us such a glowing review. We're so happy to hear you enjoyed your shopping experience with us!
Fantastic show venue
Fantastic show venue, great shop and the staff are all very friendly and helpful.
5 de julho de 2021
Resposta da Eland Lodge
Thank you for taking your time to leave us a lovely review.
Knowledgeable, efficient and friendly staff
Knowledgeable, efficient and friendly staff made the process of buying my new hat painless and quick.
2 de julho de 2021
Resposta da Eland Lodge
Thank you taking your time to leave us a review Katie. Enjoy your new hat!
Can’t fault you
Can’t fault you, except you don’t appear to control the weather so would really appreciate proper ground preparation when it is hard 😊
15 de junho de 2021
Resposta da Eland Lodge
Thank you for your review Suzanne. We do everything we can to soften the ground including equivating, putting sand on the hardest areas and by having all weather take off and landings to soften ground impacts. As you say unfortunately we can't control mother nature.
lovely as always
lovely as always, kind people, lovely jumps a great day out thank you
15 de junho de 2021
Resposta da Eland Lodge
Thank you for you kind review Janice. We are so happy to hear you had a great day with us!
Resposta da Eland Lodge
Thank you Lucy for your review. We pride ourselves in being professional but friendly so we're exceptionally happy you experienced this with us!
Fantastic place great facilities and…
Fantastic place great facilities and lovely friendly people
3 de junho de 2021
Resposta da Eland Lodge
Thank you for the lovely review Sally.
Great service
Super quick service - literally arrived next morning. And always been really friendly and helpful when I’ve visited in store. Definitely recommend.
2 de junho de 2021
Resposta da Eland Lodge
Hi Rachel, thank you for taking your time to leave us a review. We're so happy to here you enjoy shopping with us both online and in store.
Resposta da Eland Lodge
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, we pride ourselves in offering the best service and a wide range of products.
Fab website very easy to use 👍
9 de maio de 2021
Resposta da Eland Lodge
Thank you for leaving a review! We're thrilled you had a easy and smooth online shopping experience with us.
Great service at Eland when buying my…
Great service at Eland when buying my new Ariat boots. Very patient as we had to try several pairs to get the right fit. I’m very happy and comfortable riding in them. Thank you If I’d bought online elsewhere I would have almost certainly got badly fitting boots
7 de maio de 2021
Avaliação não solicitada
Resposta da Eland Lodge
Hi Paula, thank you for leaving us such a wonderful review. We're so happy we could help you find your perfect riding boots. We pride ourselves in assisting customers to get the correctly fitting equestrian wear as it makes all the difference. Feel free to share a photo of you wearing your new boots.
Resposta da Eland Lodge
Thank you for taking your time to leave us a review Kirsty. Making our site user friendly is very important to us and it's great to hear you had a easy smooth purchase.
I have been going to eland lodge for…
I have been going to eland lodge for many years now to there dressage competitions, it's a always very well organised, people are so friendly and welcoming, great facilities, one I could highly recommend.
5 de maio de 2021
Resposta da Eland Lodge
We’re so glad you have a good experience with us year after year. Thank you for taking your time to leave such a great review!
Came to our first show here this…
Came to our first show here this evening, lovely atmosphere, friendly people and very well organised. Will definitely recommend to friends xx
4 de maio de 2021
Resposta da Eland Lodge
We are so grateful for your kind words. We can't wait to see you at more of our events!
Very happy with my order 😁
Very happy with my order, received items the next day, packaged well and easy returns (although not actually needed) excellent customer service and very happy with my items, will definitely use the online shop again when I need something 😁
4 de maio de 2021
Resposta da Eland Lodge
Thank you so much for taking the time to leave us this amazing review!
Resposta da Eland Lodge
Very happy to hear your enjoyed your experience with us Jenny, thank you for leaving such a glowing review.
Excellent service, great product!
Excellent service. Super-fast delivery and great product. Would definitely recommend Eland Lodge for online shopping...but even better, if you can get into the store as they stock a fantastic range and well worth a browse. “Thank You” from a happy customer 😊
4 de maio de 2021
Resposta da Eland Lodge
Thank you for your lovely review Lisa, we're happy that your happy! :)
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