Electric Radiators Direct Avaliações 

Bought a few IQ electric radiators and they are easy to control with the App. One stopped responding, this was quickly sorted by support team. highly recommended.

The communication with Izzie was excellent . We knew when to expect the delivery of the heaters and also my husband was talked through how to put our chosen settings on the Ecostrad ceramic heaters manually which is what we prefer. Altogether a good and efficient service and lovely looking heaters to replace our outdated
storage heaters.Thankyou all.

Brilliant customer service, so helpful on the phone. Delivery sooner than expected.

Radiator stopped working after 15 months. It’s still under the warranty but they don’t offer a replacement.
Customer service team no helpful.
I won’t buy again! Never had experience that the electric radiator last only a few months. Don’t buy from them.
I can’t provide you what you want as a tenant is a single mum with little English! I don’t think she has got IPhone 16 to take pics that you require! I sent you an order number and correspondence from tenant that radiator isn’t working! As it’s under the warranty you should send a replacement free of charge!
Like I said your customer service isn’t helpful!!!
Won’t order from you again!
Bad service!

Excellent customer service from Ben. Ordered a replacement heating element and controller on Monday arrived Wednesday.

Very good customer service and advice leading to the correct purchase of ceramic, smart radiators. Excellent price and superb delivery, with radiators arriving on time and well packaged for a journey to the Isle of Mull, un-damaged.

I had a problem with connection and it was the current app I was using. They phoned me and were fantastic. Solved it and connected my other radiator on the new app as well. Highly recommend this company, customer service is second to none. Oh yes and the radiator looks great as well

Haven't Delivered
Our appliance was due for delivery today. By 12:30pm I hadn't heard anything, so I called to check it was still coming. I was put on hold while they contacted the delivery company, and was told yes, it would definitely be there in around an hour, before 2pm. I was a little dubious at that point, but was assured it was definitely coming, so I continued to wait in, having already been waiting all day.
By half past two it still hadn't arrived, so I called again. I was put on hold again and this time told the delivery wasn't coming today after all, due to an issue with the delivery vehicle. I explained that someone was booked to fit the appliance tomorrow, and was told there wouldn't be a delivery tomorrow either, the best they could do was Monday, which they'd confirm on Monday morning.
Very poor service especially with how it was handled. If I'd been told at 12:30 when I first called that it wasn't coming, I could have made other arrangements. Instead I spent almost the entire day waiting in, only to find out at half past two, on a Friday, and only because I called them, not because they contacted me, that the delivery wasn't happening.

Fast delivery. Great looking product & very efficient.

A detailed description of the product. Fair price and very fast delivery. And it works great! I will be getting another one or two.

In reply to your response on 28/09/26.
1. You didn’t offer me a discount. The full price of the Ecostrad iQ Ceramic Electrical End Panel is £99.99 as advertised on your own site. The same price that you offered me.
2. You advised me to fit this myself. I am not an electrician nor am I certified by Ecostrad. Expecting a consumer to self-install an internal safety cut-out component on a high-wattage home heating appliance is unsafe and unreasonable. Furthermore, Ecostrad's own official technical manual states that for an "ERR2" fault, the explicit solution is to "Contact the seller to arrange repair or replacement." It does not outline this as a user-serviceable repair.
3. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and last a reasonable length of time. A premium £339 radiator completely failing via an internal safety sensor after just 2.5 years breaches the requirement for durability.

I gave you an opportunity to fix this issue and you have declined by suggesting an entirely unreasonable solution. I now need to buy a new radiator this week. I have raised a Section 75 claim with my credit card company for a refund against this faulty device.
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Ecostrad IQ Ceramic stopped working after approximately 250 days use in a holiday home. It was 31 months old and they had no interest in doing anything other than charging me another £99 for a replacement part. No point throwing good money after bad. I spent £1.5K on five of these and this company has no interest in them failing so quickly. Plenty of reviews find these Ecostrad radiators fail just after 2 years. Appears to be a known fault and they now build in two thermal cut outs, not that this helps me. So I’d have been paying another £99 for a unit that has a known design fault! Buying a cheaper brand next or back to Haverland for longevity. Ecostrad is not premium technology so is well overpriced. Raising a Section 75 to try and recover the initial purchase price of £339 on goods not fit for purpose. Really poor quality goods and after service.

I’ve just contacted this company about a radiator I bought which has brackets that make it sit hugely far from the wall. This wasn’t in the product info and the picture is carefully taken at an angle that doesn’t suggest that. Their customer services couldn’t have given less of a stuff. Incidentally the same radiator info says ready to plug in and use but as it comes with a separate element this isn’t actually true. Avoid this company at all costs.

Straight Forward Account Manager

Delivered a head of schedule. Straight forward to fit - do need two to fit. Happy wife!!

I purchased a heating element for a radiator by mistake, thinking it was the whole heater. In order for me to return it, I need to pay 50% of the item value in return fees. Paying for the delivery fee is fair enough but 50% for a tiny heating element is a con.

Excellent informative information from friendly yet professional customer service lady well done 👍

Wonderful and friendly service throughout. The radiator arrived on one day late (delivery company fault), but other than that the transaction went smoothly. Good after sales service too.

My queries were answered fully and very quickly and i a friendly manner. It was easy to place the order and the radiator was delivered quickly. As the temperature is . 30 degrees at the moment, it hasn't been tested!

Helpful, friendly staff who acted on my request immediately.