Working with the team at Elite was a collaborative dream. They were friendly and easy to work with, we worked as one team to achieve our goals. Most importantly they were knowledgeable and supporte... Ver mais
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Veja o que dizem as avaliações
Kiera Robinson was extremely helpful, polite & Friendly. Brilliant customer service. Coral Richmond was extremely patient and talked me through the set up. When I had difficulties setting the app up... Ver mais
We have been with ELITE for a couple of years now, they provide great Internet services and have not experienced any downtime since the beginning. We are able to negotiate the terms that is more suita... Ver mais
A empresa respondeu
Pauline Decouty d'Elite Group est une agente immobilière à votre écoute et vous accompagne tout au long du processus ; est toujours présent et toujours disponible et assertif. En bref, elle court plus... Ver mais
Detalhes da empresa
Escrito pela empresa
We are Elite Group, a UK-based provider of cloud communications, connectivity and business mobile solutions. We help organisations simplify how they connect, communicate and collaborate, with technology that works today and evolves for tomorrow. What truly sets us apart isn’t the platforms we deploy, but the people who support them. Our teams work closely with customers from design and deployment through to day-to-day support and ongoing optimisation. We stay involved, fix issues fast, and make sure your communications keep working as your business grows.
Informações de contato
Dawson House, PR7 7NA, Chorley, Reino Unido
- 03448758880
- customerservices@elitegroup.com
- elitegroup.com
4,2
Muito Bom
81 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick response time
Quick response time, informative and helpful
15 de junho de 2026
Avaliação não solicitada
Resposta da Elite Group
Thank you for the great feedback, Alex! Really glad we could help.
Best avoided
Best avoided, both support and general tech knowledge is very poor, all about the sales.
28 de maio de 2026
Avaliação não solicitada
Resposta da Elite Group
Hi, thank you for leaving a review. We're sorry to hear about the experience you've described. However, having looked into this, we're unable to find any record of you as a customer of Elite Group. We want to make sure all feedback is responded to fairly, so if you do believe you're an existing customer, please get in touch with our customer services team and we'll be happy to look into this further. You can reach us on 0344 875 8880 or at customerservices@elitegroup.com. If this review has been left in error, we'd kindly ask that you review the correct company.
Incompetent irresponsible failed to…
Incompetent irresponsible failed to diagnose my issue two times until my appliance got out of warranty charge you for no solution
AVOID
24 de março de 2026
Avaliação não solicitada
Resposta da Elite Group
Hi, having read your feedback, it sounds like this may have been left on the wrong Trustpilot page. Elite Group is a B2B cloud communications and technology provider, we don't sell or service appliances, so we're unable to locate any record of your experience with us. We'd encourage you to check the company you intended to review and repost your feedback there.
Instant solutions and follow ups :-)
Instant solutions and follow ups by the technician.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Elite Group
Thank you for the great feedback, really glad we could help!
Excellent and through support as always
Always get a log of support from Elite on our 8x8 system. Whenever we have a requests it’s always action or investigate very quickly and thoroughly. Excellent support from Coral, Andy and Chris.
Thanks 🙂
4 de novembro de 2025
Avaliação não solicitada
Resposta da Elite Group
Hi Claire, thank you so much for taking the time to leave us a review. We're really pleased to hear you've had a positive experience with the team. We'll make sure your kind words are passed on.
We have been with ELITE for a couple of…
We have been with ELITE for a couple of years now, they provide great Internet services and have not experienced any downtime since the beginning. We are able to negotiate the terms that is more suitable to us clients and able to show their flexibility in all aspect. Props to James Kitchen & to his team. More power!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Elite Group
This is exactly the kind of experience we aim to deliver for every customer. Thank you for sharing your experience!
Fantastic Service from Elite Group!
Fantastic Service from Elite Group!
Shannon was brilliant, very informative, articulate and made the enrolment very simple and easy.
Ben also deserves a shout out, prompt with solving my urgent needs and very professional.
I was recommended to join elite group by two current users, and i would also recommend them!
9 de abril de 2025
Avaliação não solicitada
Resposta da Elite Group
This is exactly the kind of experience we aim to deliver for every customer. Thanks for share your experience!
Fantastic Service
Great support, Carol listened to my concerns and resolved in quick time. Thanks Scott
27 de março de 2025
Avaliação não solicitada
Fantastic service changing my network…
Fantastic service changing my network over from abroad. Moved my network over to Vodaphone while in South Africa via an ESIM and it went through perfectly without any issues, would definitely recommend Elite.
27 de março de 2025
Avaliação não solicitada
Always excellent service from Craig
Always excellent service from Craig! and everyone at Elite, who are always very helpful.
19 de março de 2025
Avaliação não solicitada
Excellent hep from Craig as usual
Excellent hep from Craig as usual. Much appreciated.
14 de março de 2025
Avaliação não solicitada
Was kept well informed following confusion
After a lot of confusion with having a broadband line installed, once identified, we were kept informed and the line installed in a timely manner and a very neat job too.
3 de março de 2025
Avaliação não solicitada
Fast responses
Fast responses, very personal approach. The customer support explain all the steps of any procedure clearly. The engineer are helpful. Being with them for a long time and very pleased with the services.
3 de março de 2025
Avaliação não solicitada
Elite Group is a top-tier provider of…
Elite Group is a top-tier provider of IT and telecom solutions. Their expertise, professionalism, and customer service are outstanding. They offer reliable and scalable solutions that have significantly improved our business operations. The team is always responsive and goes above and beyond to ensure everything runs smoothly. Highly recommend Elite Group for any business looking for first-class IT and communications support!
5 de março de 2025
Avaliação não solicitada
Couldn't be better!
Super helpful, fast acting and lovely whilst doing so.
5 de março de 2025
Avaliação não solicitada
Cannot recommend enough
We have been using Elite for over 1 year now, and their customer service is 2nd to none no matter what the industry. highly recommended and all the team have been super helpful.
5 de janeiro de 2025
Avaliação não solicitada
Always putting the customers needs…
Always putting the customers needs first.
7 de março de 2025
Avaliação não solicitada
Advisors extremely helpful
Kiera Robinson was extremely helpful, polite & Friendly. Brilliant customer service.
Coral Richmond was extremely patient and talked me through the set up. When I had difficulties setting the app up she was extremely helpful and walked me through each step.
Would highly recommend both Kiera & coral for their expertise, friendliness & all their help. Excellent service
18 de fevereiro de 2025
Avaliação não solicitada
Business needs
We have been using Elite Group for our all our communication needs for our business for many years now and couldn’t be any happier.
6 de março de 2025
Avaliação não solicitada
Efficient
Efficient and easy to deal with. Emails get responded to promptly.
6 de março de 2025
Avaliação não solicitada
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